petsafe.com
+1 (800) 732-2677
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Customer Care International
USA & Canada—Tel: 800-732-2677
Monday–Friday 8 AM – 8 PM / Saturday 9 AM – 5 PM
Australia—Tel: 1800 786 608
Monday–Friday 8:30 AM – 5 PM
New Zealand—Tel: 0800 543 054
Monday–Friday 10:30 AM – 7 PM
Terms of Use and Limitation of Liability
1.
Terms of Use
The use of this product is subject to your acceptance without modification of the terms, conditions and notices contained with this product. Use of this
product implies acceptance of all such terms, conditions, and notices. If you do not wish to accept these terms, conditions, and notices, please return
the product, unused, in its original packaging and at your own cost and risk to the relevant Customer Care location together with proof of purchase
for a full refund.
2.
Proper Use
Proper Use includes, without limitation, reviewing the entire Product Manual and any specific safety information statements. The specific
temperament or size/weight of your pet may not be suitable for this product. If you are unsure whether this product is appropriate for your pet,
please consult your veterinarian or certified trainer prior to use. For products used with pets where training is desired, Radio Systems Corporation
recommends that these training products are not used if your pet is aggressive and accepts no liability for determining suitability in individual cases.
3.
No Unlawful or Prohibited Use
This product is designed for use with pets only. This product is not intended to harm, injure or provoke. Using this product in a way that is not intended
could result in violation of Federal, State or local laws.
4.
Limitation of Liability
In no event shall Radio Systems Corporation or any of its associated companies be liable for (i) any direct, indirect, punitive, incidental, special or
consequential damage and/or (ii) any loss or damages whatsoever arising out of or connected with the use or misuse of this product. The Purchaser
assumes all risks and liability from the use of this product to the fullest extent permissible by law.
5.
Modification of Terms and Conditions
Radio Systems Corporation reserves the right to change the terms, conditions and notices governing this product from time to time. If such changes
have been notified to you prior to your use of this product, they shall be binding on you as if incorporated herein.
Warranty
One Year Non-Transferable Limited Warranty
This Product has the benefit of a limited manufacturer’s warranty. Complete details of the warranty applicable to this Product and its terms can be found
at www.petsafe.com and/or are available by contacting your local Customer Care Center.
United States and Canada
Radio Systems Corporation
10427 PetSafe Way
Knoxville, TN 37932 USA.
Australia/New Zealand
—In compliance with the Australian Consumer Law, Warranties Against Defects, effective January 1, 2012, warranty
details of this Product are as follows:
One year Non-Transferable Limited Warranty
What is covered:
Radio Systems Australia Pty Ltd (hereinafter referred to as “Radio Systems”) warrants to the original retail purchaser, and not
any other purchaser or subsequent owner, that its Product, when subject to normal and proper residential use, will be free from defects in material or
workmanship for a period of one (1) year from the purchase date. An “original retail consumer purchaser” is a person or entity who originally purchases
the Product, or a gift recipient of a new Product that is unopened and in its original packaging. When serviced by Radio Systems Customer Service,
Radio Systems covers labor and parts for one year of ownership; after the first year, a service or upgrade charge will apply relative to replacement of
the Product with new or refurbished items at Radio Systems’ sole discretion.
The limited warranty is non-transferable and shall automatically terminate if the original retail consumer purchaser resells the Radio Systems Product or
transfers the property on which the Radio Systems Product is installed. This Limited Warranty excludes accidental damage due to dog chews; lightning
damage; or neglect, alteration and misuse. Consumers who purchase products outside of Australia, New Zealand or from an unauthorized dealer will
need to return the Product to the original place of purchase for any warranty issues.
Please note that Radio Systems does not provide refunds, replacements or upgrades for change of mind, or for any other reason outside of these
Warranty terms.
Claims Procedure:
Any claim made under this Warranty should be made directly to Radio Systems Australia Pty Ltd Customer Care Centre at:
Radio Systems Australia Pty Ltd.
PO Box 3442
Australia Fair QLD 4215, Australia
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: [email protected]
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will not repair or replace faulty components. Radio
Systems requests the Consumer to contact the Radio Systems Customer Care Centre to obtain a Warranty Return number, prior to sending the Product.
Failure to do so may delay in the repair or replacement of the Product.
If the Product is deemed to be faulty within 30 days from date of original purchase, Radio Systems will organize for a replacement to be sent in advance
of returning the faulty Product. A Post Bag will be included with the replacement Product for the return of the faulty Product. The Product must be returned
within 7 days of receiving the replacement. If the Product is deemed to be faulty after 30 days from the date of original purchase, the consumer will be
required to return the Product to Radio Systems at the consumer’s own expense. Radio Systems will test and replace the faulty unit or its components and
return to the consumer free of charge provided the Product is within its said warranty period. This warranty is in addition to other rights and remedies
available to you under the law. Radio Systems goods come with guarantees that cannot be excluded under the Australia Consumer Law. You are entitled
to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have
the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Should you have any queries or require any further information, please contact our Customer Care Centre on 1800 786 608 (Australia) or
0800 543 054 (New Zealand).
Battery Disposal
Separate collection of spent batteries is required in many regions; check the regulations in your area before discarding spent batteries. At the end of
the product life, please contact our Customer Care Center to receive instructions on proper disposal of the unit. Please do not dispose of the unit in
household or municipal waste. For a listing of Customer Care Center telephone numbers in your area, visit our website at www.petsafe.com.
Compliance
FCC
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
NOTE:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a specific installation. If interference does occur to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the interfered receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Contact the Customer Care Center at +1 (800) 732-2677.
CAUTION:
Modification or changes to this equipment not expressly approved by Radio Systems Corporation may void the user’s authority to operate
the equipment.
IC
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not
cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
ACMA
This device complies with the applicable EMC requirements specified by the ACMA (Australian Communications and Media Authority).
For a list of patents protecting this product, please visit www.radiosystemscorporation.com/patents
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