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1-800-732-2677
Troubleshooting
My pet does not
respond when I press
the Upper, Lower, or
Side Button.
• Make sure the Receiver Collar has been turned on.
• If your range has reduced from the fi rst time you used the Remote Trainer,
the battery(s) may be low in either the Remote Transmitter or Receiver
Collar. This is indicated by the Indicator Light or the LED fl ashing.
• The range of the Remote Trainer will vary according to terrain, weather,
vegetation, as well as transmission from other radio devices.
• Increase the Spray Level by 1. See “Find the Best Spray Level for Your Pet.”
The Receiver Collar
will not turn on.
• Make sure the Receiver Collar has been charged. For the initial
charge, be sure to charge it for 2 hours. Subsequent charges only
take 4-5 hours.
The Receiver Collar
is not responding to
the Remote Spray
Transmitter.
• Verify the Receiver Collar is on.
• See “To Pair the Remote Transmitter and the Receiver Collar.”
To Pair the Remote Transmitter
and Receiver Collar
If your Receiver Collar does not beep when the Upper or Side Button of
the Remote Transmitter is pressed, or if you feel the Receiver Collar is not
responding to the Remote Transmitter:
1. With the Receiver Collar off your pet, turn the Receiver Collar off.
2. Press and hold the On/Off Button for 5 seconds.
3. The Receiver Collar will beep and the LED will fl ash.
4. Press any Transmitter button.
5. The Receiver Collar will respond and pair.
6. If the Receiver Collar does not beep twice, please contact the Customer
Care Center at 1-800-732-2677.
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