www.petsafe.net
17
Troubleshooting
Barrier Transmitter does
not appear to work
• Check segment indicator on Barrier Transmitter.
• Check/replace batteries in Barrier Transmitter.
• Increase the Barrier Area range on the Barrier Transmitter.
Barrier Area range is too
low
• Check/replace batteries in Receiver Collar.
• Adjust Barrier Transmitter range to increase Barrier Area size.
Barrier Area range is too
high
• Adjust Barrier Transmitter range to decrease Barrier Area size.
Pet seems to receive no
stimulation
• Check/replace batteries in Receiver Collar.
• Use Test Light Tool to check for static correction.
• Check Receiver Collar fit to ensure Contact Points have direct
skin contact.
Unable to hear Receiver
Collar tone
• Check/Replace batteries in Receiver Collar.
• Pets easily hear tone but it may be a volume level that is
difficult for you to hear.
• Use the Test Light Tool to check Receiver Collar for static
correction.
No segments on Barrier
Transmitter
• Press the UP (+) arrow button.
• Check/replace batteries in Barrier Transmitter.
Black bar(s) appear next to
range segment on Barrier
Transmitter display
• Contact the Customer Care Center for assistance.
Pet receives stimulation
while indoors
• Remove Receiver Collar before bringing dog indoors.
• Adjust Barrier Transmitter range to decrease Barrier Area size.
• Move Barrier Transmitter or Boundary Wire further from house.
Receiver Collar is not
picking up signal (wire
option only).
• Check/replace batteries in Receiver Collar.
• Use Test Light Tool to check for static correction.
• Change switch inside transmitter to Internal and check
transmitter. If transmitter works and the receiver collar is
picking up the signal, then it is likely that there is an issue
with the Boundary Wire. Turn off the transmitter. Check the
wire connection to the transmitter to ensure connection has
not come loose or is corroded. If there is corrosion, cut out
the corroded wire and reconnect the wire to the transmitter.
If the connection is secure and there is no corrosion then
you have a break in the Boundary Wire. To locate the break,
check the boundary for any signs of damage (i.e. recent
digging, aerating, rodent burrowing or any other noticeable
disturbance in your yard next to the Boundary). If there are no
signs of damage, you will need to carefully pull up the wire to
determine where the break is. Once you have found the break,
replace the damaged section of Boundary Wire with new
Boundary Wire. Turn the transmitter on and test the system
before re-installing the Boundary Wire.
