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Troubleshooting
Receiver Collar is not beeping
or correcting.
• Check battery to make sure it is installed properly.
• Check that both lights are lit on the Fence Transmitter. If not, perform the “Short
Loop Test”.
The Receiver Collar is
beeping, but the pet is not
responding to the Static
Correction.
• Test the Receiver Collar with the Test Light walking toward the Boundary Wire.
• If the Test Light fl ashes, check the fi t of the Receiver Collar.
• Trim your pet’s fur where the Contact Points touch the neck and/or use the longer
Contact Points included in the system.
• Purchase a stronger Receiver Collar by contacting the Customer Care Centre.
The Receiver Collar has to be
held on top of the Boundary
Wire to activate.
• Replace battery.
• Adjust Boundary Width Control knob clockwise to increase the distance from the
Boundary Wire that the Receiver Collar activates. You can also adjust the Boundary
Control Switch to another setting.
• If using a Double Loop, make sure Boundary Wires are separated 1.5 m (5 ft).
• If the Receiver Collar still has to be held on top of the Boundary Wire, perform the
“Short Loop Test”.
The Receiver Collar activates
inside the house.
• Turn the Boundary Width Control knob counterclockwise to decrease the distance
from the Boundary Wire that the Receiver Collar activates.
• Make sure the Boundary Wire is not running too close to the house. The signal can
transmit through the walls of your house.
• Make sure Boundary Wires are twisted from Boundary to the Fence Transmitter.
I have an inconsistent signal.
• Make sure Fence Transmitter is at least 1 m (3 ft) from large metal objects or
appliances.
• Make sure all Boundary Wire turns are gradual (minimum 1 m (3 ft) radius).
• Make sure the Boundary Wire is not running parallel to and within 1.5 m (5 ft) of
electrical wires, neighbouring containment systems, telephone wires, television or
antenna cables, or satellite dishes.
• If a neighbouring containment system may be causing an inconsistent signal,
contact the Customer Care Centre to see if a different frequency system will help
your situation.
The Power and Loop Indicator
Lights are off.
• Check that the Power Adapter is plugged into the Fence Transmitter.
• Try plugging into another standard outlet.
• If the lights still do not come on, the Fence Transmitter and/or the Power
Adapter needs to be replaced. Contact the Customer Care Centre.
The Power Light is on, the
Loop Indicator Light is off,
and the Fence Transmitter
loop alarm is sounding.
• Make sure both ends of the Boundary Wire are plugged into Boundary Wire Terminals
and that 1 cm (
3
⁄
8
") of the insulation is stripped so that the copper wire is exposed.
• Make sure the Boundary Wire is not cut off or pinched by a window, door, or
garage door.
• Perform the “Short Loop Test” to determine if the Fence Transmitter needs to be
replaced or if the Boundary Wire is broken.
• If the Fence Transmitter is functioning properly, you have a break in your Boundary
Wire. See the “Locating a Break in the Wire” section in this guide.
