www.petsafe.net
15
Troubleshooting
The answers to these questions should help you solve any problem you have with this system.
If they do not, please contact the Customer Care Centre or visit our website at www.petsafe.net.
My pet is not responding when
I press a button.
• Check to see if the Receiver Collar has been turned on.
• If your range has reduced from the fi rst time you have
used it, please check to see if the battery is low in either
the Remote Transmitter or Receiver Collar.
• Many factors can impact the range you have with the
250 m Remote Trainer. For a list of these factors, please
refer to “How the System Works.”
• You can verify the Receiver Collar is delivering
Stimulation to your pet by placing the Test Light,
enclosed in your kit, on the Receiver Collar. Please refer
to the “Test Light Instructions” section for details.
• Increase the Intensity Dial. Refer to “Find the Best
Stimulation Level For Your Pet” for more information.
• Make sure the Receiver Collar’s Contact Points are
placed snugly against your pet’s skin. Refer to “Fit the
Receiver Collar” for more information.
• If you notice your operating time dropping to about half
the original time, your Receiver Collar battery needs
to be replaced. Contact the Customer Care Centre to
purchase a new one.
The Receiver Collar will not
turn on.
• Make sure the Receiver Collar has been charged. For
the initial charge, be sure to charge it for 24 hours.
Subsequent charges only take 12 hours.
The Receiver Collar is not
responding to the Remote
Transmitter.
• Verify the Receiver Collar has been turned on. Refer to
“Turning the Receiver Collar On and Off.”
• Refer to “Reset the Receiver Collar.”
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9/25/09 10:41:05 AM
9/25/09 10:41:05 AM
