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Customer Care Center 1-800-732-2677
2. If your pet has not stopped the misbehavior after two seconds of correction, release the Tone B
button, then press it again for up to two consecutive seconds.
3. Continue this sequence until the misbehavior has stopped.
4. Once the misbehavior has stopped, count out two seconds and then push the Tone A Button for two
consecutive seconds.
5. Reward your pet after pushing the Tone A Button approximately once every 3 to 5 times, to help your
pet maintain the association of the low tone with reward.
Find the Best Stimulation Level for Your Pet
Important: Always start at the lowest level and work your way up.
The Basic Remote Trainer has 12 different Stimulation Levels. This allows you to choose the stimulation
that is best for your pet.
Once you have placed the Receiver Collar on your pet, it is time to find the Stimulation Level that is
best for him. This is called the Recognition Level.
A slight change in your pet’s behavior, such as looking around in curiosity, scratching at his collar, or
flicking his ears, indicates the Recognition Level that is best for him.
Follow the steps below to find your pet’s Recognition Level:
1. Starting at Low ( I ) on the Stimulation Range Switch, press the Stimulation 1 button continuously for
1 to 2 seconds.
2. If your pet shows no reaction, repeat the stimulation level several times before moving up to Low
Stimulation Levels 2, 3, and 4.
3. If your pet shows no reaction to Low Stimulation Levels 1, 2, 3, or 4 move the Stimulation Range
Switch to Medium ( II ), press the Stimulation 1 button continuously for 1 to 2 seconds.
4. If your pet shows no reaction, repeat the stimulation level several time before moving up to Medium
Stimulation Levels 2, 3, and 4.
5. YOUR PET SHOULD NOT VOCALIZE OR PANIC WHEN RECEIVING STIMULATION. IF THIS
HAPPENS, THE STIMULATION LEVEL IS TOO HIGH AND YOU NEED TO GO BACK TO THE
PREVIOUS LEVEL AND REPEAT THE PROCESS.
6. Move up through the stimulation levels until your pet reliably responds to the stimulation.
7. If you have moved the Stimulation Range Switch to High ( III ) and your pet continues to show no
response, check the fit of the Receiver. Then go back to #1 and repeat the process. If this still does not
yield any results, your pet’s hair will need to be trimmed around the Contact Points.
If all of these steps have been done and your pet continues to show no reaction to the stimulation, see the
“Test Light Instructions” section.
If after completing all of these steps your dog still does not indicate he is feeling the stimulation, please
contact Customer Care Center or visit our website at www.petsafe.net.
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