24
US Customer Care Center 1-800-732-2677
www.petsafe.net
25
Troubleshooting
My pet does not respond
when I press a button.
• Make sure the Receiver Collar has been turned on.
• If your range has reduced from the first time you used the Remote
Trainer, the battery(s) may be low in either the Remote Transmitter or
Receiver Collar.
• Many factors can impact the amount of range you have with the
Remote Trainer. For a list of these factors, see “How the System Works”.
• Test the Receiver Collar. See “Test Light Instructions” for details.
• Increase the Stimulation Level. Refer to “Find the Best Stimulation
Level For Your Pet” for more information.
• Make sure the Receiver Collar’s Contact Points are placed snugly against
your pet’s skin. Refer to “Fit the Receiver Collar” for more information.
The Receiver Collar will
not turn on.
• Check that two (2) CR2032 batteries have been installed properly.
See “To Insert and Remove the Batteries.”
The Receiver Collar is not
responding to the Remote
Transmitter.
• Verify the Receiver Collar is on.
• If the Indicator Light does not come on when any button is pressed
on the Transmitter, ensure that the batteries are inserted properly.
• If the first two solutions did not resolve your problem, see “To Pair the
Remote Transmitter and the Receiver Collar.”
Test Light Instructions
1. Turn the Receiver Collar on.
2. Hold the Test Light Contacts to the Contact Points.
3. Press the Stimulation Button on the Remote Transmitter.
4. The Test Light will flash.
Note: At higher Stimulation
Levels, the Test Light will flash brighter.
5. Turn the Receiver Collar off.
Save the Test Light for future testing. Note: If the Test Light
does not flash, replace the batteries and re-test. If Test Light
still does not flash, contact the Customer Care Center or visit
our website at www.petsafe.net.
Customer Care International
USA & Canada - Tel: 800-732-2677
Monday - Friday 8 AM - 8 PM / Saturday 9 AM – 5 PM
Australia - Tel: 1800 786 608
Monday - Friday 7:30 AM - 5 PM
New Zealand - Tel: 0800 543 054
Monday - Friday 10:30 AM - 7 PM
This product has the benefit of a limited manufacturer’s warranty. Details of the warranty applicable to this product
and its terms can be found at www.petsafe.net and/or are available by sending a stamped addressed envelope to
PetSafe
®
Ltd. Redthorn House, Unit 9, Chorley West Business Park, Ackhurst Road, Chorley, Lancashire PR7 1NL,
United Kingdom.
Terms of Use and Limitation of Liability
1. Terms of Use
This Product is offered to you conditioned upon your acceptance without modification of the terms,
conditions and notices contained herein. Usage of this product implies acceptance of all such terms,
conditions, and notices.
2. Proper Use
This Product is designed for use with pets where training is desired. The specific temperament of your pet
may not work with this product. We recommend that you not use this product if your pet is less than 8 lb or
under 6 months old, or if your pet is aggressive. If you are unsure whether this is appropriate for your pet,
please consult your veterinarian, certified trainer or contact our Customer Care Center or visit our website at
www.petsafe.net.
Proper use includes reviewing the entire Operating and Training Guide provided with your product
and any specific Caution statements.
3. No Unlawful or Prohibited Use
This Product is designed for use with pets only. This pet training device is not intended to harm, injure,
or provoke. Using this product in a way that is not intended could result in violation of Federal, State or
local laws.
4. Limitation of Liability
In no event shall Radio Systems
®
Corporation be liable for any direct, indirect, punitive, incidental, special or
consequential damages, or any damages whatsoever arising out of or connected with the use or misuse of
this Product. Buyer assumes all risks and liability from the use of this Product.
5. Modification of Terms and Conditions
Radio Systems Corporation reserves the right to change the terms, conditions and notices under which this
Product is offered.
