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Warranty
Three Year Non-Transferrable Limited Warranty
This Product has the benefit of a limited manufacturer’s warranty. Complete details of the
warranty applicable to this Product and its terms can be found at petsafe.com and/ or are
available by contacting your local Customer Care Centre.
Europe
- Radio Systems PetSafe Europe Ltd., 2nd Floor, Elgee Building
Market Square, Dundalk, Co. Louth, Ireland
Canada
- Radio Systems Corporation, 10427 PetSafe Way, Knoxville, TN 37932 USA
Australia/New Zealand
– In compliance with the Australian Consumer Law, Warranties
Against Defects, effective January 1, 2012, warranty details of this Product are as follows:
Three Year Non-Transferrable Limited Warranty
What is covered:
Radio Systems Australia Pty Ltd. (hereinafter referred to as “Radio Systems”)
warrants to the original retail purchaser, and not any other purchaser or subsequent owner,
that its product, when subject to normal and proper residential use, will be free from defects in
material or workmanship for a period of three (3) years from the purchase date. An “original
retail consumer purchaser” is a person or entity who originally purchases the Product, or a
gift recipient of a new product that is unopened and in its original packaging. When serviced
by Radio Systems Customer Service, Radio Systems covers labour and parts for the first three
years of ownership; after the first three years, a service or upgrade charge will apply relative to
replacement of the product with new or refurbished items at Radio Systems’ sole discretion.
The limited warranty is non-transferrable and shall automatically terminate if the original retail
consumer purchaser resells the Radio Systems product or transfers the property on which the
Radio Systems product is installed. This Limited Warranty excludes accidental damage due to
dog chews; lightning damage; or neglect, alteration, and misuse. Consumers who purchase
products outside of Australia, New Zealand, or from an unauthorised dealer will need to
return the Product to the original place of purchase for any warranty issues.
Please note that Radio Systems does not provide refunds, replacements, or upgrades for
change of mind, or for any other reason outside of these Warranty terms.
Claims Procedure
Any claim made under this Warranty should be made directly to Radio Systems Australia Pty
Ltd. Customer Care Centre at:
Radio Systems Australia Pty Ltd.
PO Box 765, Mudgeeraba QLD 4213
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: [email protected]
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio
Systems will not repair or replace faulty components. Radio Systems requests the Consumer to
contact the Radio Systems Customer Care Centre to obtain a Warranty Return number, prior
to sending the Product. Failure to do so may delay in the repair or replacement of the Product.
