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Warranty
Three Year Non-Transferrable Limited Warranty
This Product has the benefi t of a limited manufacturer’s warranty. Complete details of the warranty
applicable to this Product and its terms can be found at www.petsafe.net and/or are available by
sending a stamped addressed envelope to Radio Systems PetSafe Europe Ltd, 2nd Floor, Elgee
Building, Market Square, Dundalk, Ireland.
Australia/New Zealand –
In compliance with the Australian Consumer Law, Warranties
Against Defects, effective January 1, 2012, warranty details of this Product are as follows:
Three Year Non-Transferrable Limited Warranty
What is covered:
Radio Systems Australia Pty Ltd (hereinafter referred to as “Radio Systems”)
warrants to the original retail purchaser, and not any other purchaser or subsequent owner,
that its Product, when subject to normal and proper residential use, will be free from defects in
material or workmanship for a period of three (3) years from the purchase date. An “original
retail consumer purchaser” is a person or entity who originally purchases the Product, or a
gift recipient of a new Product that is unopened and in its original packaging. When serviced
by Radio Systems Customer Service, Radio Systems covers labor and parts for the fi rst three
years of ownership; after the fi rst three years, a service or upgrade charge will apply relative to
replacement of the product with new or refurbished items at Radio Systems' sole discretion.
The limited warranty is non-transferrable and shall automatically terminate if the original retail
consumer purchaser resells the Radio Systems product or transfers the property on which the
Radio Systems product is installed. This Limited Warranty excludes accidental damage due to dog
chews; lightning damage; or neglect, alteration, and misuse. Consumers who purchase products
outside of Australia, New Zealand, or from an unauthorized dealer will need to return the Product
to the original place of purchase for any warranty issues.
Please note that Radio Systems does not provide refunds, replacements, or upgrades for change
of mind, or for any other reason outside of these Warranty terms.
Claims Procedure
Any claim made under this Warranty should be made directly to Radio Systems Australia Pty Ltd
Customer Care Centre at:
Radio Systems Australia Pty Ltd
PO Box 765, Mudgeeraba QLD 4213
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: [email protected]
To fi le a claim, a proof of purchase must be provided. Without a proof of purchase, Radio
Systems will not repair or replace faulty components. Radio Systems requests the Consumer to
contact the Radio Systems Customer Care Centre to obtain a Warranty Return number, prior to
sending the Product. Failure to do so may delay in the repair or replacement of the Product.
If the Product is deemed to be faulty within 30 days from date of original purchase, Radio
Systems will organise for a replacement to be sent in advance of returning the faulty Product. A
Post Bag will be included with the replacement Product for the return of the faulty Product. The
