petsafe.com
|
Customer Care 1 (800) 732-2677
8
6. If your pet continues to show no response at Level 15, check the fit of the training collar. See “Fit the Training Collar.” You
might also want to test it on your hand at a lower level to ensure the collar is working.
If you have tried all of these steps and your pet continues to show no reaction to the stimulation, please contact our Customer
Care Center.
For troubleshooting, videos on how to train your dog using your PetSafe
®
brand training collar, or to download a complete
product manual visit www.petsafe.com.
Is the static stimulation safe for
my pet?
While the stimulation is unpleasant, it is harmless to your pet.
How old does a pet have to be
before using the training collar?
Your pet should be able to learn basic obedience commands such as “Sit” or “Stay”
and be at least 6 months old before using the trainer. The training collar may be too
large for dogs under 8 lbs.
Once my pet is trained and has
been obeying my commands, will
he have to continue to wear the
training collar?
Probably not. He may need to wear the training collar from time to time for reinforcement.
Are the collar and remote waterproof?
Yes.
How long should I continuously
deliver stimulation to my pet?
The maximum amount of time you can deliver stimulation to your pet is 10 seconds.
After ten seconds, the app will time-out, and the continuous stimulation button must be
released and pressed again.
Test Light Instructions
1. Turn the training collar on.
2. Hold the test light contacts to the contact points.
3. Press the stimulation button on your remote.
4. The test light will flash.
NOTE: At higher stimulation levels, the test light will flash brighter.
5. Turn the training collar off.
6. Save the test light for future testing.
NOTE: If the test light does not flash, recharge the battery and re-test. If the test light still does not flash,
contact the Customer Care Center or visit our
website
.
Important: The test light tool can be used to tighten the contact points. This training collar has special
waterproof contact points that will crack if they are over-tightened. If your contact points ever become
loose, do not turn them any more than one-quarter turn beyond finger tight.
FREQUENTLY ASKED QUESTIONS
