F.A.Q.
(frequently asked questions)
1) The Smartbox does not connect.
Check that the unit is powered and correctly connected to the router of the user by means of the Ethernet cable, without proxy and with 123 UDP,
5000 TCP and 5001 TCP ports open. The DHCP protocol must be enabled on the router.
.
The LEDs on the Smartbox indicate:
·
Green light off, orange light flashing once each second:
Smartbox in discovery mode to find new devices to connect.
.
·Orange light on steady, green light flashing quickly:
IP not assigned to Smartbox.In this case switch the Smartbox off and back on by unplugging it and plugging it back in.
.
·Orange light on steady, green light flashing once every 5 seconds:
Smartbox with IP assigned but no communication with server.
.
·Orange light on alternated with green light every 5 seconds:
Smartbox with IP assigned and correctly connected to the server.
2) The programmable thermostat does not connect to the Smartbox:
Make sure that the device is associated to the Smartbox, check that the association and connection symbol
appear on the LCD display of the programmable thermostat. If not (no radio signal symbol viewed), proceed with the
association process as indicated in the specific installation manual of the programmable thermostat.
If the symbol
appears on the programmable thermostat display, it means that the device is associated but is not
able to connect to the Smartbox.
Check that the Smartbox is switched on properly and that there are no obstacles which can limit the RF radio signal.
Note: check that the distance between the 2 devices inside the home or room does not exceed 30 m and that there are
no obstacles, objects or particular walls that decrease the radio range (see programmable thermostat installation).
If the problem persists, reset the programmable thermostat and remove it from the APP.
Repeat the association of the programmable thermostat to the Smartbox.
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