Perkin-Elmer RamanStation 400 Series, Getting Started Manual

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Maintenance and Troubleshooting . 95
Troubleshooting
This section is a reference guide if you are having any problems with your instrument.
Troubleshooting outlines what to do if your instrument or software malfunctions or crashes.
Hardware
Problem: During the installation procedure the USB devices are not
recognized.
Description This may mean that there is not enough power on the USB sockets on your PC.
Solution Ensure that your PC has USB 2.0 sockets. If you are not sure, use a USB 2.0
power hub.
Problem: You are prompted for the CCD driver.
Description This may happen if you disconnect the instrument control USB cable and
reattach it to a different USB port or if you switch the instrument off and
then switch it on again.
Solution Refer to the
Spectrum Administrator’s Guide
(L1050095) for details of how to
reinstall the drivers.
Problem: Cannot collect data because an interlock is breached.
Description This means that, for some reason, the interlock system is detecting an open
circuit.
Solution 1 Ensure all interlocked doors, including sample compartment lid and any other
remotely interlocked doors, are closed properly.
Solution 2 If you have a fiber optic probe fitted to your system; ensure your external
interlock is wired up correctly and that any interlocked room entrances or
sampling enclosures are closed. If you do not have a fiber optic probe,
ensure that the Magnetic actuator (a red block positioned on the inside of
the sample compartment door) is securely in place.
Software
Problem Spectrum software stops responding.
Description When you are using the Software, for some reason it stops working, that is,
mouse clicks have no effect.
Solution Hold down the CTRL+ALT+DELETE keyboard buttons to display the
Windows Security dialog. Click
Task Manager
and then click the
Processes
tab. In the list under
Image Name
look for
IRWinLab.exe
(to find this you
may have scroll through the list using the scroll bar on the right side) click
on this then click
End Process
.
Then select
Raman.exe
and then click
End
Process
. If a Task Manager Warning dialog is displayed click
OK
. Re-start
the software. If you are unsure how to do this please refer to SOP-1.
If you do not intend to restart the software, you must switch the
power to the instrument off. Otherwise the laser may not shut down.