FOR ADDITIONAL ASSISTANCE PLEASE CALL THE PERFECT FRY TECHNICAL SERVICE HOTLINE AT
802-658-6600 OPTION 4
Problem
Probable Cause
Probable Solution
Won’t turn ON when you
press the key
1) Not plugged in
2) Circuit breaker or fuse
3) Wiring
1) Plug in fryer
2) Check circuit breaker or replace fuse
3) Make sure PERFECT FRY unit is
plugged in according to its electrical
specifications (see page 5 of manual)
ON but will not heat
1) Connector on heater module
2) Electronics box module
1) Replace heater module
2) Replace electronics box module
Motors will not move
drawer or basket.
1) Basket not installed properly
2) Front panel/drawer not
installed properly
3) Basket motor not working
4) Drawer motor not working
1) Make sure that the basket is installed
properly (see page 13 of manual)
2) Check wiring
3) Replace motor
Outer surface is unusually
hot
1) Dirty grease filter
2) Air filter cartridge plugged
3) Fans not operating
1) Remove and clean grease filter
2) Replace air filter cartridge
3) Check rear of fryer for air flow
Cooking oil spills into spill
tray, excessively
1) Too much oil in vat
2) Too much ice or water in food
3) Too much food in basket
4) Oil has reached end of its life
5) Drain valve is open
1) Remove some oil (when oil is cold it
should not be above cold oil line inside vat)
2) Cook only frozen foods recommended
for use in deep fryers; remove excess
ice from food before placing food in basket
3) Do not fill food above top of basket
4) Change oil
5) Close valve
Food floats out of basket
1) Too much cooking oil in vat.
1) Remove some oil; do not fill above cold
oil line.
Excessive smoking
1) Oil has “broken down”
2) Moisture
1) Replace the cooking oil
2) Too much moisture or ice crystals
Excessive foaming
1) Soap residue
2) Oil has “broken down”
1) Rinse parts with vinegar solution
2) Replace the cooking oil
Food does not come out
1) Too much food was inserted
using a dual load or manual drawer
2) The basket was not installed
or installed correctly
3) Large volume of heavily
battered product was cooked
1) Only enter the amount of food that totals
one drawer full per cook cycle
2) Make sure that the basket is installed
properly (see page 13 of manual)
3) Try adjusting FTS value to 5 (see page 36 of
manual)
Food does not go in
1) Too much food was inserted
2) Front panel is not closed properly
3) Drawer shovel was not
installed correctly
1) Do not overfill the drawer
2) Close front panel fully and latch closed
3) Install drawer shovel properly (see page
16 of manual)
83592 Rev A (1/2020)
PFA TROUBLE SHOOTING GUIDE
www.perfectfry.com |
42 Allen Martin Drive, Essex Junction, VT 05452