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Cellular Fail

The starting point for this section is: the SYSTEM



OBC DIAGNOSTIC



DIAGNOSTIC BASIC screen shows CELL less than 2 or you

are unable to login and the cellular icon has a red X over it.



If you are unable to login, enter Driver ID “!diagmode” Password “9238” to access the diagnostic menus



Because Cell signal is subject to network and software variations, a call to PeopleNet Technical Support is always recommended

before replacing any hardware

1. If possible, check the cell strength on a nearby vehicle to confirm network status
2. Go to SYSTEM



OBC DIAGNOSTIC and select OBC Refresh. Retest when the device boots back up

3. Check the antenna to make sure the correct side is facing up, and it does not have any metal, including wiring, between it and

the sky

4. Inspect the antenna cables and PMG connection for signs of damage
5. Connect an alternate antenna, place it on the dash, and retest

a. If the device then works, permanently replace the antenna
b. If the device does not work, contact PeopleNet Technical Support to verify the network and PMG settings

Summary of Contents for PCT

Page 1: ...PeopleNet Mobile Gateway PeopleNet Connected Tablet Troubleshooting Guide ...

Page 2: ...s diagram shows the full PMG system using a PeopleNet Connected Tablet and Auxiliary Cable When troubleshooting particularly with boot power issues refer to this diagram to determine which pieces are are not potentially at fault ...

Page 3: ... 50 ohms which slowly climbs during testing and when the cab is electrically active When rebooting the PMG always wait until the red LED goes out before reapplying power the PMG includes a capacitor that maintains it for 30 seconds after external power is lost Always watch for damaged connectors and cables If you note damage replace the damaged part before proceeding through the troubleshooting Ve...

Page 4: ...ons o Did the login complete YES Continue NO Go to Unable to Login on page 12 From the Main Menu select SYSTEM OBC DIAGNOSTIC DIAGNOSTIC BASIC o Confirm GPS 3D If NONE go to GPS Issue on page 14 o Confirm Cell is greater than 2 If not go to Cellular Issue on page 15 Highlight Diagnostic PerformX and press SELECT o Confirm RPM Reads ODO matches dash or is close and FUEL is greater than 0 If NO go t...

Page 5: ...but the display will not boot The most likely cause is a power ignition ground connection issue If you have access to the power connections start there and confirm good power ignition ground If you do not have access follow these steps to systematically eliminate possible fail points Parts in Play and Overview of Test Steps ...

Page 6: ...ed to Step 2 b If it still does not boot then the display is likely dead Confirm on a bench unit then RMA as No Power 2 Disconnect and reconnect the cradle to make sure it is properly seated 3 The cradle requires two power sources to charge the main power connection which provides the direct feed and the PMG Ignition line which tells the cradle to boot Disconnect the cradle cable from the cradle a...

Page 7: ...nown good location testing with the vehicle key ON to make sure the ground source is not floating ohms should be less than 10 to a known good source e If all power assembly connection issues are ruled out visually inspect the cradle cable for damage particularly near wear points Replace the cable if needed 5 If the Cradle Cable Power Ground from Vehicle pins check out but the PMG OBC Pins 10 and 2...

Page 8: ... less than 10 ohms to a known good source iv If the Ignition Ground pins lack power or ground try an alternate PMG 1 If that works RMA the original PMG as No Power 2 If that does not work replace the PMG Auxiliary Cable v If the Ignition Ground pins do check out visually inspect the cradle cable for damage particularly near wear points Replace the cable if needed ...

Page 9: ...ally near the fuse panel 1 Verify the OBC Constant and OBC Ignition fuses are present and intact 2 Disconnect and test the 4 Pin PMG Power connection with a voltmeter verifying RED 12 24 volt constant power WHITE 12 24 volt Ignition Sense and BLACK Ground Always test the Ground with the ignition ON to make sure the source isn t floating a floating ground will show a moderate resistance 20 50 ohms ...

Page 10: ...r codes and many resolutions 1 Device boots to a generic Android menu a Press the 3 dot icon on the right if present then select PMobile to boot the device into PeopleNet s ICAP code b When the device reaches the Login screen enter i Driver ID prodmode ii Password 9238 NOTE If the PMobile icon is not present contact PeopleNet Technical Support or review the document https peoplenet custhelp com ap...

Page 11: ... from the fuse or Main Cable connection c If the PMG is a factory installed unit with a DSN beginning 7XXXXXX contact PeopleNet Technical Support to confirm the WiFi is enabled d If the device still fails to connect to the PMG follow the Failure to Boot steps beginning with the PMG LED light 4 Device displays some other pop up error or exception a Reboot the device to check if message clears hold ...

Page 12: ...es a Check the Icons in the Top Right and verify the two LEDs below i Blue WiFi icon indicating a connection with the PMG 1 If no PMG icon it instead shows an X through the unit reboot the display from the power button and try again 2 If still no PMG icon manually reboot the PMG from the fuse or Main Cable connector 3 If still no PMG icon verify the PMG LED is lit a If the LED is lit and the reboo...

Page 13: ... reboot the display and try again a If it fails again contact PeopleNet Technical Support to confirm network status and verify PMG configurations 2 If the icon has a red X over it and you normally have cell service in that area reboot the PMG from the fuse or Main Cable connector then retry a If the light recovers continue testing b If the light remains yellow or red proceed to CELL ISSUE below if...

Page 14: ...a cables and PMG connection for signs of damage 4 Go to SYSTEM OBC DIAGNOSTIC and Select OBC REFRESH to reboot the PMG Recheck the GPS field when it boots 5 Connect another antenna and place it on the dash to test a If it succeeds reboot the PMG to confirm then permanently replace the antenna 6 Connect an alternate PMG and test a If it succeeds reboot to confirm then permanently replace b RMA the ...

Page 15: ...fore replacing any hardware 1 If possible check the cell strength on a nearby vehicle to confirm network status 2 Go to SYSTEM OBC DIAGNOSTIC and select OBC Refresh Retest when the device boots back up 3 Check the antenna to make sure the correct side is facing up and it does not have any metal including wiring between it and the sky 4 Inspect the antenna cables and PMG connection for signs of dam...

Page 16: ...not show valid RPM Odometer or Fuel values NOTE If you are using an OBDII module for small vehicle engine data please refer to the PMG OBDII Guide The proper J1708 and J1939 engine data connection points are outlined in documents available on PeopleNet Online Support Center and in videos available on www YouTube com PeopleNetInstallations ...

Page 17: ...Page 17 Engine Data Issue Parts Involved ...

Page 18: ...FUEL value is way off and the FUEL TYPE reads SOFT that normally indicates that the system is not reading both J1708 and J1939 data on a vehicle that needs both b Locate the J1708 and J1939 connections in the dash Verify both are securely connected If the vehicle was built after 2015 confirm that the J1939 vehicle connection point is labeled 250K and not 125K c Verify the color codes are correct w...

Page 19: ...ector system the PeopleNet yellow should connect to the same vehicle wire as the Vector green and the PeopleNet green should connect to the same vehicle wire as the Vector yellow iv With all connections verified try an alternate PMG Main Cable permanently replacing it if the issue is resolved 1 If the cable and inspection do not resolve the issue try an alternate PMG If it is successful RMA the or...

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