20
THERMAL BUILDING SOLUTIONS
SECTION 8: WIFI TROUBLESHOOTING
I CAN’T CONNECT TO MY WIFI NETWORK
Cause
Solution
Insufficient security settings
on your WiFi router
With so many home devices now connected to
the Internet, we want to make sure our Nuheat
SIGNATURE thermostats are connected to
secured networks so that hackers cannot gain
control of devices in the home. There are two
main types of encryption or protection available
through wireless routers; WEP and WPA. WEP
is the original form of wireless security which
offers very minimal security. Hackers can very
easily break into your wireless network if your
router is setup with WEP encryption. It was
replaced with WPA encryption in 1999 and
WPA2 in 2006. WPA is a security protocol that
makes it much more difficult to break into the
networks. The Nuheat SIGNATURE thermostat
currently supports WPA and WPA2 encryption
only. Nuheat is releasing a version of the
SIGNATURE that will support WEP in the coming
months. If your router was manufactured after
2003, you should be able to change the setting
from WEP to WPA (
http://www.tech-faq.com/
how-to-change-wep-to-wpa.html
).Without
a WiFi connection, the Nuheat SIGNATURE
thermostat can still control your floor heating
system. Nuheat recommends the best course
of action is to upgrade your security settings to
properly protect your network from hackers. If
that is not an option, please contact Nuheat at
1.800.778.WARM(9276).
Too many wireless devices
connected to your network
Some WiFi routers have a limit on the number
of wireless devices that can connect to the
Internet. To test if this is your issue, shut down
one of the WiFi enabled devices in your home.
Once that device is completely shut down,
try again to connect to the network with
the Nuheat SIGNATURE thermostat. If the
Nuheat SIGNATURE thermostat successfully
connects, consult the documentation for your
access point or contact your Internet Service
Provider (ISP) to find out if you can increase
the number of simultaneous connections to
your WiFi network.