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EN
Troubleshooting
Before calling a service technician, please check
the following table for a possible cause of the
symptom and some solutions.
General Problem / Solution
Remote control does not work
• Check the remote sensor on the remote
control.
• Change the batteries.
• Batteries are not installed correctly.
• Main power is not connected.
Poor Signal
This is usually caused by interference from
cell phones,walkie-talkie, automotive ignition
system; neon,electric drill or other electronic
equipment or radio interference sources.
Picture & Sound / Solution
No picture, no sound
• Check the signal source.
• Plug another electrical device into the outlet
to make sure it is working or turned on.
• Power Plug is bad contact with the outlet.
• Check the signal.
No sound, picture OK
• If no sound,do not mute or increase the sound
volume.
• Open the sound menu and adjust ‘Balance’.
• Check if a headphone has been inserted in, if
so, pull out the headphone.
Abnormal picture
• For no color or bad picture quality, you may:
1. Adjust the color option in menu settings.
2. Keep the TV at a sufficient distance from
other electronic products.
3. Try another channel, maybe exit
broadcasting signal problem.
• Bad TV signal (Display mosaic or snowflakes)
1. Check the signal cable and adjust the
antenna.
2. Fine tune the channel.
3. Try another channel.
Multimedia Player/Solution
‘This file is invalid’ appears or audio is normal
but video is abnormal
• The media file maybe damaged,check if the
file can be played on the PC.
• Check if video and audio codec is supported.
‘Unsupported audio’ appears or video is
normal but audio is abnormal
• The media file maybe damaged,check if the
file can be played on the PC.
• Check if video and audio codec is supported.
Network/Solution
(May not be available)
Network failure
• Check if the router works well.
• For models needing USB dongle to connect
to internet, check if the USB dongle is inserted
well.
• Make sure the TV has connected to the router
successfully.
Browser/Solution
(May not be available)
Web page can not be displayed completely
• Flash is not supported.
Browser is forced to be shut down
• Web page includes too many large pictures,
thus leads to insufficient memory and close
the browser.
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