10
Problem: Burner will not light using igniter
Please review the Helpful Tips for common fixes to this problem.
Possible Cause 1: Electrode and burners are wet
.
-Wipe dry with cloth.
Possible Cause 3: Igniter P i n cracked or broken - sparks at crack.
-
PLS
contact retailer
f
or technical support.
Possible Cause 2: Igniter battery is dead or backwards.
-Check that the AAA battery is inserted correctly in the igniter (see page 10) or
replace the battery. Make sure the plastic wrap on the battery has been removed
.
Possible Cause 4: Bad Igniter
-
PLS contact retailer for technical support.
Possible Cause 1: No Gas Flow
-Check if the LP gas tank is empty. If empty, replace and refill. If the propane tank is not
empty, refer to “Problem: Sudden drop in gas flow” on the following page.
Possible Cause 2: Coupling nut and regulator not fully connected.
-Turn the coupling nut about one half to three fourths a turn, until y
ou
feel a solid stop. Do not use tools, tighten by hand only
.
Possible Cause 3: Obstruction of gas
fl
ow.
- Clean the venturi
.
Possible Cause 4: Spider webs or insect nest in the venturi.
Possible Cause 5: Burner ports clogged or blocked.
-Reference “Problem: Irregular flame pattern” on the following page. Clean the burner ports as
described there.
Problem: Burner will not light with match
Problem: The fireplace emits a lot of black smoke when in use
Possible Cause 1: Hose from gas
fi
replace is pinched.
-Make sure the hose is not pinched between the fire table
and the source of the gas.
Possible Cause 2: Flame is being obstructed at burner ports.
of any lava rocks/fire glass so that the flame can flow naturally.
Possible Cause 3: Mixing chamber of the burn tube is blocked or obstructed.
-
Make sure that the gas ports on the burner are free
-Clear out the mixing chamber located before the Venturi.
Troubleshooting
Venturi
- Check for bent or kinked hose.
Coupling Nut
