GeoWave GW-EN11H Wireless Ethernet Adapter User's Manual
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6. FAQ & Troubleshooting
This chapter provides solutions to problems usually encountered during the installation and
operation of the Wireless Access Point. Please refer to the following descriptions to solve
the problems. If you can’t find an answer here, please contact your dealer for further
advices.
Q1: My PC can’t locate the Wireless Ethernet adapter. How to check the
problem?
A: Please follow the procedures below:
Check if the Ethernet cable is well connected.
Check if the IP addresses of your PC and Wireless Ethernet adapter both are on
the same IP network. If not, you may use Wireless Navigator to set up adapter’s
IP address, or change your PC’s IP address.
Q2: My adapter cannot communicate with Wireless Access Point. How to
check the problem?
A: Please follow the procedures below:
Check if you can use Wireless Navigator utility to access to the adapter first. If not,
please go through the procedure of Q1.
Check if the adapter is set to Infrastructure correctly.
Check if the SSID of your adapter is the same as AP’s. If not, please set it the
same as the SSID of AP’s.
Check if the WEP is enabled either in your adapter or access point. If yes, please
make sure that your adapter and the Wireless Access Point both have the same
setting for WEP, such as the key tables must match.
At last, please check if radio interference is causing a problem; see if connection
is possible when close to the Wireless Access Point. Remember that the
connection range can be as short as 100 feet in poor environment.
Q3: The Wireless connection speed is very slow. How to improve the
problem?
A: The wireless system will connect at the highest possible speed, depending on the
distance and the environment condition. To obtain the highest possible connection speed,
you have to try to adjust the Ethernet adapter’s location and its antenna’s direction. If you
find the interference is the problem, changing to another channel may show the
