INDUSTRIAL MONITORING INSTRUMENTATION DIVISION
PAGE 6
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return procedure
To expedite returned instrumentation, contact a factory IMI applications engineer for a RETURN
MATERIAL AUTHORIZATION (RMA) NUMBER.
Please have information available such as model and
serial number. Also, to insure efficient service,
provide a written description of the symptoms and
problems with the equipment to a local sales representative or distributor, or contact IMI if none are
located in your area.
Customers outside the U.S. should consult their local IMI distributor for information on returning
equipment. For exceptions, please contact the International Sales department at IMI to request
shipping instructions and an RMA. For assistance, please call (716) 684-0003, or fax us at (716) 684-
3823. You may also receive assistance via e-mail at
or visit our web site at
www.pcb.com
.
customer service
IMI, a division of PCB Piezotronics, guarantees
Total Customer Satisfaction
. If, at any time, for any
reason, you are not completely satisfied with any IMI product, IMI will repair, replace, or exchange it at
no charge. You may also choose, within the warranty period, to have your purchase price refunded.
IMI offers to all customers, at no charge, 24-hour phone support. This service makes product or
application support available to our customers, day or night, seven days a week. When unforeseen
problems or emergency situations arise, call the
IMI Hot Line at (716) 684-0003
, and an application
specialist will assist you.
3425 Walden Avenue, Depew, NY 14043-2495
Phone: (716) 684-0003
•
USA Fax: (716) 684-3823
•
INTL Fax: (716) 684-4703
ICP ® is a registered trademark of PCB Piezotronics, Incorporated,
which uniquely identifies PCB sensors that incorporate built-in microelectronics.
