9
5
ACTIVATION
The CMV300 solution requires activation before the devices can begin processing. Activation is required for initial
installations and re-installations. Activation is done via a dual control process.
5.1
AUTHORISED CUSTOMER AGENTS
Prior to the installation process beginning two or more customer agents are authorised by Payment Express for the
activation of devices. The customer agents are trusted individuals nominated by the customer.
Once the customer agents are established, Payment Express will issue a unique login (username/password) to each
customer agent. These logins are used to access the Payment Express website required for the dual control Activation
process.
5.2
ACTIVATION PROCESS
Two authorised customer agents must be available for the Activation process to begin.
1. Log on to Payment Express
Two of the authorised customer agents start separate sessions to log on to the Payment Express website using
their individual logins.
2. Identify Terminal(s)
Once logged in, the terminals available for installation are displayed.
3. Authorise Terminal(s)
Both of the customer agents will authorise the terminal(s) for installation via the Payment Express website. This
authorisation will require a password.
When both
agents approve a terminal for installation the host terminal information will enter into the “
Ready for
Installation
” state pending communications from the terminal. This “
Ready for Installation
” state will revert to a
“
Removed
” state if physical installation and communication with the terminal do not occur within 24 hours. The
agents will need to start the Activation process again if this occurs.
For audit purposes, a record will be created in the Payment Express host database for all state changes
(including the login used and a timestamp).
Utilizing the 24 hour window, authorised customer agents can choose to begin the Activation process at the
time of physical installation or initiate the Activation process prior to the physical installation if they know the
physical installation will be done within the next 24 hours.
4. Physical Installation
Within the 24 hour window, the installation technician will physically install the CMV300 into their mountings.
The devices must be connected to communications and the secure channel established to the CMV300.
5. Terminal Logon
The installation
technician will trigger a transaction via the vendor’s point of sale which will fail with a removal
detection error code (W0) and an on-
screen message “MAINTENANCE IN PROGRESS”. The terminal firmware
will automatically force a logon, upon which the terminal state is then updated.
6. Ready State
(Activation Process Complete)
The terminal and is now authorised for processing transactions. The installation technician should run another
test transaction (using a valid payment card) to confirm correct operation. This transaction should successfully
process.
