1 - Hands Free - The read range is very poor - Where is the best position for the reader?
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The wireless signal will not travel through metal or water and will be inluenced by building features and other
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2.4 GHz wireless sources, including WiFi networks and DECT phones. The ideal location is to provide a 'line of
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sight' to approaching card users. Avoid putting the reader where metal objects, (e.g. wire fences, vehicles, etc.)
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can block the signal.
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When attaching to a post, a high position (> 1 metre) is desirable to provide a clear signal path through the
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vehicle glass from the keycard/fob to the reader.
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See also:
AN1091 - How to achieve the best read range with hands free equipment
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http://paxton.info/867
>
2 - Keycards - Can I improve the read range on curved driveways?
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It is possible to use two or more readers on the same ACU reader port, increasing the coverage area.
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The keycard will choose one to communicate with each time it is used.
3 - How do I set up the Keycard Buttons?
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The keycard must irst be read in hands free mode by the interface without pressing any buttons. Ensure that no
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other hands free devices are in the range of the reader. If the card does not enrol, come out of the reader range
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for at least 2 seconds. The keycard has two buttons - each can store up to 7 interface addresses in its memory.
4 - Hands Free - Keycard button problems - Correct practice for using the keycards:
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- Press button irmly once for 0.5 to 0.75 seconds - Do not press the button again within 2 seconds - Avoid
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multiple button presses in succession as this may overrun the output buffer of the interface locking it for
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10 seconds.
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- Point the Keycard in the direction of the interface - Avoid pressing a button when not in line of sight with the
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interface. Ensure switch SW2 on the Hands Free Interface is set to the correct position for the button being
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used (1 or 2)
5 - Net2Air - What does this mean?
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Net2Air is a term used to describe the wireless communication protocol used by Paxton products in much
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the same way as Bluetooth. Only Paxton products can use this secure closed technology.
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The Net2Air protocol is based on the Institute of Electrical and Electronic Engineers (IEEE) standard known as
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IEEE 802.15.4. It operates at 2.4 GHz and can co-exist with wireless LAN networks and other devices using this
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frequency such as DECT phones. All Paxton products employ AES128 encryption technology to ensure
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that all communication remains secure.
6 - If you power cycle the reader, the hands free token does not always read.
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Hands free tokens have features to extend battery life. These include a block on repeated reads at the same door
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whilst the keyfob remains in range. If the token is read at power up, it must be moved out of range before it
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will be read again.
Here is the list of topics about this product that receive the most technical support enquiries.
We list them here to help you speed up the installation and trouble shooting process.
Technical Help
Compatible with non-hands free tokens
Compatible with hands free tokens
Suitability
Security-sensitive doors
Wet environments
