Paxar 9430R Operator'S Handbook Manual Download Page 25 | Manualshive

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Troubleshooting

5-3

P r i n t i n g a T e s t R e c e i p t

Before calling technical support, print a test receipt. The
test receipt has the printer’s firmware version and other
information on it.
To print a test receipt, press firmly and hold the FEED
button while turning on the printer. Then, release both
buttons.
A test receipt similar to the one shown below prints:

COURIER FONT – 72 COLUMNS

COURIER FONT – 64 COLUMNS

COURIER FONT – 57 COLUMNS

COURIER FONT – 48 COLUMNS

COURIER FONT – 36 COL

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Summary of Contents for 9430R

Page 1: ...Paxar Monarch Sierra Sport 3R 9430R Printer ...

Page 2: ...o Paxar equipment not expressly approved by Paxar could void the user authority to operate the equipment Radio Frequency Interference Requirements This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference that may cause undesired operations Radio Frequency I...

Page 3: ...uency range 2 400 2 4835 GHz France the equipment is to be restricted to the 2 4465 2 4835 GHz frequency range Belgium outside the equipment is to be restricted to the 2 460 2 4835 GHz frequency range Operation in Italy requires a user license Trademarks Paxar is a trademark of Paxar Corporation Monarch is a registered trademark of Paxar Americas Inc 9430R and Paxar Monarch Sierra Sport are tradem...

Page 4: ......

Page 5: ...eading the LED 1 5 Setting the DIP Switches 1 6 Connecting the Printer 1 7 Attaching the Belt Clip 1 8 LOADING SUPPLIES 2 1 Tearing Supply 2 2 Using Different Size Supply Rolls 2 3 USING THE PRINTER 3 1 Printing 3 1 Using the Magnetic Stripe Reader 3 1 CLEANING 4 1 TROUBLESHOOTING 5 1 Printing a Test Receipt 5 3 SPECIFICATIONS A 1 Printer Specifications A 1 Supply Specifications A 2 Ordering Suppl...

Page 6: ...ii ...

Page 7: ...lready loaded in the printer a battery included with select printers a belt clip and a plug in charger included with select printers Programming Information You may need to refer to the Programmer s Manual included on the CD ROM It provides an explanation of how to use the printer s command language Duty Cycle The 9430R printer is designed to print up to 1000 inches per day The average print rate ...

Page 8: ...ed battery before long or battery intensive printing sessions Certain operations for example printing receipts with a lot of bar codes and graphics or using Bluetooth drain the battery more quickly than others Disposal information Do not throw in trash Dispose according to your local regulations or recycle the battery Batteries can also be returned postage paid to ERC 200 Monarch Lane Door 39 Miam...

Page 9: ...e tabs using your thumbs 2 Open the battery door 3 Insert the battery with contact end first as shown 4 Close the battery door 5 Lock the battery door by sliding up the tabs See Charging the Battery for more information To remove the battery partially open the battery door and tip out the battery If the battery door is completely open the hinge prevents the battery from falling out Tab ...

Page 10: ...nformation 1 Plug the cable into the socket located on the side of the printer as shown 2 Insert the plug in charger into an electrical outlet Charging time is approximately 1 5 hours Using the AC Adapter Some printers use an AC adapter which allows you to use the printer while it is plugged into a wall outlet Using the AC adapter eliminates the need to charge the battery since the printer operate...

Page 11: ...l the battery reaches 5 0V Amber Off The battery is fully charged Green On The printer is on and ready to accept data If there is no activity for longer than 20 30 seconds the printer goes into sleep mode to conserve the battery Refer to the Programmer s Manual to change this time interval The printer wakes up when it receives any information from the host or you press the power P button With Blue...

Page 12: ...on Gently use a plastic tipped object to set the DIP switches Do not use any metal object 1 2 3 4 5 6 7 8 Communication Interface RS232 OFF IrDA ON Baud Rate 38400 OFF OFF 19200 OFF ON 9600 ON OFF 2400 ON ON Parity None OFF OFF Odd ON OFF Even ON ON Hardware Reset Enable Reset ON Disable Reset OFF Printer Power Continuous Power On ON Auto Power Off OFF Switch 7 is not used The printer stays on all...

Page 13: ... 1 7 Connecting the Printer 1 Plug your host into the printer s RS232 port using a modular connector 2 Turn on the printer 3 Make sure the DIP switches are set to match the communication values on your host RS232 Port ...

Page 14: ... shown Insert the printer s round knob into the latch and pull up until it clicks into place 4 Attach the belt clip to your belt by looping the strap around your belt and snapping it into place To remove 1 Remove the belt clip from your belt 2 Remove the printer from the belt clip by squeezing the tabs and pulling the clip down Strap ...

Page 15: ...s and some limited graphics on thermal direct receipt paper See Appendix A Specifications for the width and thickness requirements 1 Lift up the T lever on the supply door and wrap your fingers around it 2 Pull up firmly on the supply door to open it 2 T Lever Supply Door Printhead Guide ...

Page 16: ...the printhead guides 5 Make sure 2 3 inches of supply extends past the printhead 6 Close the supply door 7 Turn on the printer Tearing Supply The printer s supply door acts as a tear bar Tear down against the tear bar to remove receipts NOTE Do not tear supply up against the printhead or sideways because the supply door may open Tear Bar ...

Page 17: ...ide adapter if you are using one or two inch wide supply Make sure the supply is left justified inside the printer For one inch wide supply Insert the adapter into the left slot as shown For two inch wide supply Insert the adapter into the right slot as shown NOTE The supply sensor is located on the left side by the printhead Supply Sensor Supply Sensor ...

Page 18: ...2 4 Loading Supplies ...

Page 19: ...the communication cable See Connecting the Printer in Chapter 1 2 Turn on the printer 3 Send a data stream to the printer Refer to the Programmer s Manual for more information 4 Remove the printed receipts Using the Magnetic Stripe Reader Read the following if your printer has the optional magnetic stripe reader which is factory installed The reader processes cards with a magnetic stripe such as a...

Page 20: ...e magnetic stripe must be facing toward the supply door while it is passed through the reader The green orange LED on the printer indicates the following LED Indicator Status Green On Ready waiting for card Red or Orange On Error reading card s data Green Off Good swipe card s data read OR Not ready for card Stripe is facing toward supply door ...

Page 21: ...TION Do not use sharp objects to clean the printhead This may damage the printer and require a service charge 1 Turn off the printer 2 Lift up the T lever on the supply door and wrap your fingers around it 3 Pull up firmly on the supply door to open it 4 Remove the supply roll when cleaning the printhead 5 Moisten a cotton swab with isopropyl alcohol and clean the printhead as shown You can also u...

Page 22: ...the platen roller is clean all the way around 7 Moisten another cotton swab with isopropyl alcohol Rub the cotton swab across the supply sensor to remove any build up 8 Moisten another cotton swab with isopropyl alcohol Rub the cotton swab across the tear bar to remove any build up 9 Use a can of compressed air to remove any debris from the supply well 10 Reload the supply roll 11 Turn on the prin...

Page 23: ...on Make sure the supplies are loaded correctly and not upside down Open and then close the supply door evenly If both sides of the supply door are not completely closed uneven printing may occur Verify communications between the host and printer See your System Administrator The printer s duty cycle may be exceeded In high temperature environments pause the printer for one minute after every four ...

Page 24: ...tion Open and then close the supply door evenly If both sides of the supply door are not completely closed uneven printing may occur Red or Orange Error LED is on Check or load supply Error reading magnetic card s data The printer s duty cycle may be exceeded In high temperature environments pause the printer for one minute after every four inches printed If the duty cycle is exceeded the printer ...

Page 25: ...s firmware version and other information on it To print a test receipt press firmly and hold the FEED button while turning on the printer Then release both buttons A test receipt similar to the one shown below prints COURIER FONT 72 COLUMNS COURIER FONT 64 COLUMNS COURIER FONT 57 COLUMNS COURIER FONT 48 COLUMNS COURIER FONT 36 COL ...

Page 26: ...5 4 Troubleshooting ...

Page 27: ... 20 to 40 C Operating Humidity Storage 20 to 85 non condensing 5 to 95 non condensing Printhead 3 inches 76 mm wide 203 dpi 8 dots per mm Printing Method Thermal Direct Print Speed Up to 2 0 inches per second for standard receipts NOTE The speed is dependent on the application Supported Fonts Bitmap Standard normal and bold Large normal Reduced normal and bold and Large Rotated Supported Bar codes...

Page 28: ...hes 79 mm Supply Length 1 0 inch 25 4 mm minimum feed 8 0 inch 203 mm 1 roll of receipt paper is approximately 600 inches 15 240 mm Roll Diameters Inside 25 inches 6 mm Outside 1 5 inches 38 mm Maximum Print Area 2 85 inches 72 mm by 8 0 inches 203 mm NOTE Maximum length depends on format Ordering Supplies 900148 2 2 inch wide supply 10 roll case 900149 2 2 inch wide supply 50 roll case 900295 3 1...

Page 29: ...28 Four Station Battery Charger 125231 IrDA Version 1 1 all printers have IrDA included Infrared Data Association A wireless solution that uses light energy to transfer signals to and from the printer and a host This system has narrow transmitting receiving signals and works best when stationed next to the host with no objects in the way The maximum operating range is 3 feet Use the DIP switches t...

Page 30: ...A 4 Specifications ...

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