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6.

The PAX should display a processing
screen while the tip is being added.

7.

A confirmation of the tip applied
should appear in RPE. Click

OK

to

clear the screen.

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Summary of Contents for PX7

Page 1: ... Fax 845 920 0880 PAX PX7 Pinpad This document provides step by step instructions on installing configuring settings and processing transactions in CRE RPE using the PAX PX7 Pinpad Must be on CRE Version 13 xxx to use all features in this document This device is configured for an Ethernet interface ...

Page 2: ...DIT DEBIT PAYMENTS TCP IP INTERFACE 19 CONFIGURING CRE FOR THE PAX PX7 TO PROMPT FOR DEBIT 20 CONFIGURING THE PAX PX7 IN CRE TO ACCEPT EBT PAYMENTS TCP IP INTERFACE 21 CONFIGURING THE PAX PX7 IN CRE TO ACCEPT GIFT CARD PAYMENTS TCP IP INTERFACE 22 CONFIGURING THE PAX PX7 TO ACCEPT TIPS 23 CONFIGURING CRE TO PROMPT FOR TIP IMMEDIATELY AFTER SALE 24 PERFORMING A CREDIT CARD SALE WITH TIPS ENABLED FI...

Page 3: ...CE 51 PERFORMING A SETTLEMENT BATCH CLOSE AND SETTING UP AUTO SETTLEMENT 54 Revision History Document Version Date Author Description of Changes 1 0 September 14 2018 JC 1st Release 1 1 October 16 2018 JC Minor Corrections 1 2 August 16 2019 JC Updating Header and adding prompt for tip immediately after sale section 1 3 October 8 2019 JC Updating processor configuration screenshots 1 4 May 7 2020 ...

Page 4: ... processing card transactions MUST have its own PAX unit Installing the stylus 1 Location of stylus Port is on the bottom left side of the pinpad 2 Locate stylus and connect it to the pinpad 3 There is only one way it can connect Be sure not to force it ...

Page 5: ... screwdriver in the slit along top of the plug Now the pinpad is ready to accept EMV Cards How to Restart the PAX PX7 Note This will be used for making changes and to load updates On the bottom left of the PAX Device Next to the stylus port There is a button labeled reset This is used to restart the device So when asked to power cycle the device Press and hold this button until you see the device ...

Page 6: ...ck of the Pinpad all interfaces are color coded Note Only LAN1 is supported at this time 2 Please connect the Ethernet Cable to the LAN1 Port RED 3 Location the power cord and adaptor Connect the power cord to the adaptor 4 Connect one end to your outlet surge protector and connect the other end to the Power Port Green ...

Page 7: ...to check and or configured the pinpad 1 To access the confirmation Menu Press both the Green and number 1 buttons at the same time 2 Enter Password Then press the green button on the keypad This is provided by your payment processor Main Menu 3 Tap on Communication or press 6 on the keypad 4 Enter password using the keypad Communication Options 5 Tap the blue arrow on the right to navigate to page...

Page 8: ...mmunication port is 10009 Press green button on the keypad Make a note of this Will need it later to enter this information into CRE 9 Tap on TCP IP or press 1 on the keypad Note It will return you back to the communication options Menu 10 Navigate back to page 2 Tap on LAN Parameters or press 2 on the keypad ...

Page 9: ...displayed Will need it later to enter this information into CRE Then press the OK Button Green on the keypad to return back to the LAN Parameters Menu 13 Tap on LAN Type or Press 1 on the keypad 14 Tap on Static or Press 2 on the keypad Note It will return you back to the previous screen ...

Page 10: ...then using the keypad enter a new IP address hit the green key with the O to save your changes You will need to enter the IP Address as 12 digits e g if the IP address you are entering is 192 25 2 123 this will have to be keyed in as 192 025 002 123 Take note of the new IP address then press the green key with the O to save your changes Press the red button with the X repeatedly until you are back...

Page 11: ...ess the confirmation Menu Press both the Green and number 1 buttons at the same time 2 Enter Password Then press the green button on the keypad This is provided by your payment processor 3 Tap on Merchant Settings or press 2 on the keypad 4 Tap on Authorizations or press 1 on the keypad 5 Enter Password Then press the green button on the keypad ...

Page 12: ... press 3 on the keypad 7 Tap on OFF or press 1 on the keypad 8 Press the Red button on the keypad until you back at the splash screen Insert Anytime Note This allows CRE to use the cash back feature for Debit as well as EBT cash ...

Page 13: ...not be performed regardless if cashback is enabled thru the pinpad 1 To access the confirmation Menu Press both the Green and number 1 buttons at the same time 2 Enter Password Then press the green button on the keypad This is provided by your payment processor 3 Tap on Merchant Settings or press 2 on the keypad 4 Tap on Authorizations or press 1 on the keypad 5 Enter Password Then press the green...

Page 14: ...14 6 Tap on Debit Prompt or press 3 on the keypad 7 Tap ON or press 2 on the keypad 8 Press the Red button on the keypad until you back at the splash screen Insert Anytime ...

Page 15: ...e The PAX must have debit prompt set to off in order for cashback to prompt 1 To access the confirmation Menu Press both the Green and number 1 buttons at the same time 2 Enter Password Then press the green button on the keypad This is provided by your payment processor 3 Tap on Merchant Settings or press 2 on the keypad 4 Tap on Additional Prompts or press 6 on the keypad ...

Page 16: ...16 5 Enter Password 6 Tap on Cashback Prompt or press 1 on the keypad 7 Tap ON or press 2 on the keypad ...

Page 17: ...payment processor or visit the following links https www apple com apple pay https www google com wallet 1 To access the confirmation Menu Press both the Green and number 1 buttons at the same time 2 Enter Password Then press the green button on the keypad This is provided by your payment processor 3 Tap on Operation Settings or press 3 on the keypad 4 Tap on Peripherals or press 5 on the keypad ...

Page 18: ...18 5 Tap on Ctless Card Reader or press 1 on the keypad 6 Tap on Internal or press 2 on the keypad ...

Page 19: ... IP Address you assigned to the PAX 5 From the Processing Company dropdown Select Heartland 6 For Port No enter 10009 Optional Put a check in the box next to Process Debit Cards if you have the ability to process Debit cards with the processor Put a check in the box next to Disable Blind Return To return any item you must have the original receipt Put a check in the box next to Support PoleDisplay...

Page 20: ...yment Processing Processing tab select Credit Debit 3 From the Payment Processor dropdown Select Pax TCP IP Interface 4 Enter the Static IP Address you assigned to the PAX 5 From the Processing Company dropdown Select Heartland 6 For Port No enter 10009 Uncheck the box next to Process Debit Cards 7 Hit Update to save your changes ...

Page 21: ...ace 4 Enter the Static IP Address you assigned to the PAX 5 From the Processing Company dropdown Select Heartland 6 For Port No enter 10009 Enable which EBT payment methods you wish to accept 7 Hit Update save your changes Enabling Process EBT Foodstamp voucher determines if FoodstampVoucher is an option in the EBT Payment type prompt in CRE Enabling Process EBT Cash Benefit determines if Cash Ben...

Page 22: ...om the Options Manager screen select Setup Setup Screen 2 Under the Payment Processing Processing tab select Gift Card From the dropdown select Pax TCP IP Interface Enter the Static IP Address you assigned to the PAX for Port No enter 10009 if not there Hit Update to save your changes ...

Page 23: ...etup Setup Screen 2 Under the Payment Processing Processing tab select Credit Debit Make sure the box for Process Debit Cards through this Credit Card Processor is unchecked 3 Select the Tips sub tab Under Print Tip Line select Yes on Completed Invoices put a check next to Keep Check Open Until Tip Applied Optional Hit Update to save your changes ...

Page 24: ...re this feature when there aren t any invoices open Perform a settlement before configuring Can t be combine with the Bar Tab feature 1 From the Options Manager screen select Setup Setup Screen 2 Select Payment Processing 3 Select the Tips Tab Make sure tips on Completed invoices is selected 4 Select the Prompt For Tip Immediately After Sale feature 5 Select Update Note Restart CRE after changes a...

Page 25: ...redit Card sale with Tips enabled Fine Dining Note When tips are enabled the PAX PX7 device won t prompt for signature 1 Open a table 2 Ring up an item then select PAY 3 At the Amount Tendered screen select Credit Card ...

Page 26: ...n screen will be grayed out while the transaction is processing though the PAX 5 The subtotal will appear along with instructions to Insert Tap Swipe Your Card Device 6 Insert the EMV Chip card into the slot on the bottom of the PX7 ...

Page 27: ...ompted If the EMV card is left in the PX7 it will beep and a reminder will appear to Remove Your Card 8 Once the card is remove Transaction Approved message is displayed 9 Here is what the restaurant copy receipt should look like ...

Page 28: ...28 10 Here is what the customer copy receipt should look like 11 Click on the open table 12 Enter tip amount then click on OK ...

Page 29: ... 13 Click on Yes to confirm the tip amount 14 The PAX should display a processing screen while the tip is being added 15 A confirmation of the tip applied should appear in RPE Click OK to clear the screen ...

Page 30: ... should now be open 1 Alternatively you can also apply the tip by going directly to Administrative Credit Card Settlement Note This is the same procedure for adding tips in Quick Service and Retail 2 Click on Add Tip ...

Page 31: ...31 3 Enter the invoice number and click OK 4 Enter tip amount and click OK 5 Click on Yes to confirm the tip amount ...

Page 32: ...32 6 The PAX should display a processing screen while the tip is being added 7 A confirmation of the tip applied should appear in RPE Click OK to clear the screen ...

Page 33: ...an item to the invoice 3 Select PAY 4 Select Credit Card 5 On the Pax device Numbers 1 3 To enter a tip amount based on the percentage of the Invoice Number 4 To enter your own or zero tip amount 6 On the PAX Device Enter a tip amount Select the green button on the PAX device to submit the amount Note To Enter a tip amount of zero Leave it at zero then select green button ...

Page 34: ...34 7 Insert or Swipe Credit Card 8 Device will display While processing 9 Remove the card when prompted The PAX will beep if the card is left in the slot ...

Page 35: ...35 10 Transaction Approved Message 11 Customer Receipt ...

Page 36: ...36 12 Store Receipt Note When adding an additional tip to the invoice be sure to enter the total tip amount ...

Page 37: ... a Credit Card sale with EMV in CRE Note This is with the Debit Prompt in the Pax PX7 set to off 17 Ring up a sale in CRE then hit the PAY button From the amount tendered screen select Credit Debit 18 Select Credit ...

Page 38: ...7 20 Wait while the transaction is processed Do Not Remove the card at this time 21 You will be prompted for Signature sign and hit accept or Pin number enter using keypad Green button to enter Note Depends on the card brand and amount Might not get prompted for either ...

Page 39: ...d If the EMV card is left in the PX7 it will beep and a reminder will appear to Remove Your Card 23 Once the card is remove Transaction Approved message is displayed 24 Receipt print signature on both receipts Customer and Store Copies ...

Page 40: ...40 Performing a Credit Card sale with a Contactless enabled card 1 Ring up a sale in CRE then hit the PAY button From the amount tendered screen select Credit Debit 2 Select Credit ...

Page 41: ...Tap the Contactless credit card on the left side of the device You will see the icon below 4 Wait while the transaction processes 5 Sign on the screen using a finger or the stylus then hit the ACCEPT button ...

Page 42: ...42 6 The transaction is now completed 7 Receipt shows Card Entry Method as Contactless EMV as well as Signature ...

Page 43: ...mpt in the Pax PX7 set to off Cashback prompt is set to on 1 Ring up a sale in CRE then hit the PAY button From the amount tendered screen select Credit Debit 2 Select Debit 3 On the PX7 Select No Thanks To cash back or select a cash back amount from the options displayed ...

Page 44: ...t Card on the right side of the PX7 with the stripe facing down and towards the device 5 Enter the Pin number for the debit card then press green button 6 Once the approval message appears the transaction is completed ...

Page 45: ...endered Pay screen Select EBT NOTE If you ve enabled Tax Exempt on Foodstamp Purchases you can see the amount the customer will be charged after the tax has been removed from Foodstamp items 2 Select EBTFoodStamp 3 Swipe EBT Card when the pinpad will display the EBT sale Amount and prompts to swipe card ...

Page 46: ...ard when the pinpad prompts for the PIN 5 Wait for the sale to finish processing 6 The Pinpad will display Transaction Approved when sale is completed and return to the splash screen 7 A receipt will print that displays the type of sale ...

Page 47: ...From the amount tendered screen select EBT NOTE Tax Is not Exempt from EBT Cash Sales 2 Select EBTCash 3 On the PX7 you may select No Thanks For Cashback or select a Cash back Amount In this example we ll select 10 00 for cash back amount 4 Verify the amount with cashback then Swipe the EBT card on the right side of the PX7 with the stripe facing down and towards the device ...

Page 48: ...utton with the O on it 6 Wait while the transaction processes 7 You should receive a Transaction Approved message once completed 8 Here is what the receipt for the above transaction looks like The Change should be equal to the Cash back Amount of 10 00 ...

Page 49: ...ashback or EBT cash 1 Ring up a sale in CRE then hit the PAY button From the amount tendered screen select Credit Card 2 Verify amount and Swipe the Debit card on the right side of the PX7 with the stripe facing down and towards the device 3 Select Debit or press 2 on the keypad 4 Enter Pin and select green button on the keypad ...

Page 50: ...50 5 Wait while the transaction processes 6 Once the approval message appears the transaction is completed ...

Page 51: ...ard entry using the keypad of the PAX PX7 Device 1 Ring up a sale in CRE then hit the PAY button From the amount tendered screen select Credit Debit 2 Select Credit 3 On the PAX wait for the screen prompt pictured on the left ...

Page 52: ... complete credit card number Note EBT Foodstamp can also performed a manual entry as well 5 Enter the credit card expiry date using the keypad as a 2 digit month and last 2 digits of the year 6 Enter the CVV2 code on the back of the card ...

Page 53: ...ter 12 8 Enter the billing Zip Code for the card 9 Sign on the screen using the device s stylus or your finger then hit ACCEPT Alternatively you can hit CANCEL the receipt will then print with a signature line where the customer can sign 10 You should receive a Transaction Approved message once completed ...

Page 54: ...u are set up to take tips NOTE Settlements MUST be completed through CRE RPE If you receive an error when attempting to settle through CRE RPE please contact technical support at 1 800 342 5729 DO NOT attempt any other form of settlement either on the PAX device or through the Payment Processor 1 To Manually Settle From the Manager Option screen click tap on Administrative Credit Card Settlement 2...

Page 55: ... again 7 Auto Settlement can be setup by going to Manager Options then selecting Setup Setup Screen Under the Payment Processing Other Options tab enable Perform Auto Settlement Enter the time that the settlement will occur each day Auto Settlement MUST be enabled on each station that has a PAX device enabled ...

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