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Q: What should I do if the smart card reader is not working?
A: First check to see if the smart card has been inserted fully and oriented properly, the
proper use of the smart card reader is outlined in Figure 8 . Also check the metallic
contacts on the smart card for signs or corrosion or other damage and attempt to use
another card to determine whether the problem is a defective card. Then check the
card reader to see if there is foreign matter clogging the card reader slot, the card
reader can be cleaned standard cleaning cards to prevent buildup of dirt and debris.
If none of the above steps resolve the problem, contact an agent from your local
vendor to repair the device.
Q: What should I do if there a transaction error when using a smart card?
A: If a smart card is properly read by the card reader but the device indicates that there is
a transaction error or that the card is not supported, attempt to use another card for
the transaction instead or consult the service provider that issued that card to resolve
the problem. Before attempting to use a smart card, make sure that the contactless
card module is not operating simultaneously and that the device is not near any object
producing a strong electromagnetic field. Those conditions may interfere with the
device when it attempts to read the smart card.
Q: What should I do if the contactless card reader is not working?
A: First check to see if the card or device being used has contactless functionality. If it
does, then make sure the card or device is placed and oriented properly, the proper
use of the contactless card reader is outlined in card reader use. Also avoid placing
the device near metallic objects or nearer than 4 cm
to another device with a
contactless card reader. Then attempt to read another contactless card to determine
whether the problem is a defective card. Last of all manually enter the card
information to process the transaction and confirm that the device has malfunctioned.
If none of the above steps resolve the problem, contact an agent from your local
vendor to repair the device.
