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v1.0 | 55

A920 REFERENCE GUIDE

14. Frequently Asked Questions

This section provides answers to frequently asked questions.

1. What is the operating system of A920?

PAXBiz powered by Android 5.1.

2. There’s no physical keypad; how can I meet ADA compliance?

You can use IM310 as an external keypad attached to A920. Please talk to PAX Sales team

regarding details.

3. Power consumption of A920?

4. What’s the A920 screen brightness?

600 nits.

5. Does A920 support dual band Wi-Fi?

Yes, A920 Wi-Fi supports both 2.4GHz and 5GHz.

6. How many SAM slots does A920 have?

Three.

7. How many SIM slot does A920 have?

One.

Quiescent

Maximum

A920

5.8mA@12V

450mA@12V

Summary of Contents for A920

Page 1: ...A920 REFERENCE GUIDE A920 Reference Guide Date 12 12 2019 Version 1 0 ...

Page 2: ...for these Programs no part of these Programs may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose Security Notice No part of this publication may be copied distributed stored in a retrieval system translated into any human or computer language transmitted in any form or by any means without the prior written consent of PAX Technology Inc PAX is a re...

Page 3: ...A920 REFERENCE GUIDE v1 0 ii Revision History Date Version Description 12 12 19 v1 00 Initial Release ...

Page 4: ...CATION ON TERMINAL 6 4 0 A920 FUNCTIONAL INFORMATION 7 4 1 TECHNICAL DETAILS AND SPECS 7 4 2 A920 TERMINAL VIEW FROM ALL SIDES 8 4 2 1 A920 COMPONENTS INTERFACE AND PORTS BACK 8 4 2 2 A920 COMPONENTS INTERFACE AND PORTS FRONT 9 5 TERMINAL LOCATION 10 6 AC POWER CONNECTION 11 7 TERMINAL PORTS 12 8 BATTERY INFORMATION 13 8 1 BATTERY SPECIFICATIONS 13 8 2 CHARGING BATTERY 13 8 3 REMOVE AND INSTALL BA...

Page 5: ...ROXY SETUP 37 12 6 CELLULAR 4G COMMUNICATION 43 13 L920 MULTI FUNCTIONAL CHARGING A920 BASE 48 13 1 PACKAGING 49 13 1 1 L920 OVERPACK CARTONS 49 13 1 2 MULTI FUNCTIONAL BASE BOX 50 13 2 BOX CONTENTS 51 13 3 L920 PART NUMBER AND PART NUMBER DESCRIPTION 52 13 4 L920 BC L920 BM SERIAL NUMBER LOCATION AND FORMAT 52 13 5 L920 BM PART NUMBER HARDWARE OS AND BOOT VERSION 53 13 6 L920 BM MULTIPLE PORT STI...

Page 6: ...A920 SUPPORT DUAL BAND WI FI 55 6 HOW MANY SAM SLOTS DOES A920 HAVE 55 7 HOW MANY SIM SLOT DOES A920 HAVE 55 8 HOW TO TURN ON OFF THE SCREEN SAVER 56 9 HOW TO SET THE SCREEN SLEEP TIME 56 10 WHAT IS THE RESET BUTTON 57 11 WHAT SHOULD I DO IF THE TOUCHSCREEN IS UNRESPONSIVE OR LAGS 57 12 WHAT SHOULD I DO IF THE CAMERA IS NOT READING BARCODES 57 PAX CUSTOMER SUPPORT 58 ...

Page 7: ...environments A920 offers complete communications including LAN Wi Fi Bluetooth and 4G Cellular that meet all your customer s needs in one place 1 1 Purpose This reference guide provides information about Product Information Product Features Wireless connectivity Answers to frequently asked questions 1 2 Intended Audience This guide is intended for use by Software engineers who develop and maintain...

Page 8: ...cation Module is based on SmartCard Integrated circuits and is used to enhance the security and cryptography performance in devices commonly in devices needing to perform secure transactions such as payment terminals It can be used for cryptographic computation and secure authentication against smart cards or contactless EMV cards Smart Card Chip card or integrated circuit card ICC that has a chip...

Page 9: ... terminal boxes are shipped inside an A920 overpack carton The dimensions of the overpack carton are 16 in x 14 in x 11 in 41cm x 36cm x 28cm A packaged overpack carton weighs 32 lbs 14 5 kgs 2 2 A920 Terminal Box The A920 box dimensions and shipping information A920 box dimensions L x W x H 6 92 x 3 07 x 2 24 A920 box weight 3 oz ...

Page 10: ...920 Box Contents The A920 terminal box includes 1 A920 Terminal 1 USB Charging Hub 1 USB Type A to USB Type C Power Cable 1 Installation Manual 1 Quick Setup Guide 1 Thermal Paper Roll See the A920 Ordering Guide for detailed information on available accessories including part numbers Installation Manual USB Charging Cable USB Charging Hub Quick Setup Guide Thermal Paper Roll A920 Terminal A920 Ba...

Page 11: ...provided below Included is the part number the description of the part number and a detailed breakdown of the part number The A920 part number is detailed below Each character in the part number has a value and a description Image Part Number Description A920 2AW RD5 12EA 8GB FLASH 1GB DDR 4G Bluetooth Wi Fi LAN Contactless Front Camera QR Code Scanning Camera 2 SAM A920 A920 ...

Page 12: ...20 REFERENCE GUIDE v1 0 6 3 2 Serial Number Location on Terminal The serial number for the A920 is located on the back of the device directly above the back camera Please see the image below for reference ...

Page 13: ...5 IPS Color Display 720 x 1280 pixels Capacitive touchscreen Audio Built in speaker maximum volume of at least 80dB at 10cm supports WAV WMA RAW and MP3 audio is synchronized with video Wireless Communications Bluetooth Wi Fi 4G cellular SAM Card Slot 3 SAM card slots SIM Card Slot 1 Standard SIM card slot Card Readers Magnetic Strip Card Reader Triple Track Bidirectional Read Smart Card Reader IS...

Page 14: ... All Sides 4 2 1 A920 Components Interface and Ports Back Soft Base Soft Base Soft Base Soft Base 5 Megapixel Auto Focus Rear Battery Cover Battery Hatch MAC Address Label Optional Stand POGO Connectors Charging Port Volume Control Button Printer Roll Hatch ...

Page 15: ...1 0 9 A920 REFERENCE GUIDE 4 2 2 A920 Components Interface and Ports front Power Button Front Facing Camera Card Swipe Reader Volume Control Button Contactless Card Reader and LCD Screen EMV Card Reader ...

Page 16: ... terminal on a countertop desktop or tabletop Keep the terminal away from direct sunlight excessive dust moisture and heat Avoid locating the terminal near electrical devices that might introduce interference such as microwave ovens or equipment with transmitters ...

Page 17: ...ing Base WARNING DO NOT connect the other end of the power source until all the other cables are connected first Plugging in the power cord to the power source before the other cables are installed may result in damage to the terminal or connected devices After all terminal cables are connected plug the terminal AC power cable to the power source WARNING Do not disconnect the power supply while ap...

Page 18: ...v1 0 12 A920 REFERENCE GUIDE 7 Terminal Ports The following port is available on the terminal Type C USB Used for power and downloads Microphone Supports handsfree microphone abilities ...

Page 19: ...he A920 will charge the battery until 100 full and then it will stop charging The battery level status can be viewed at the top of the screen in the battery icon and will display the current percent available When the terminal is charging a lightning bolt image will be displayed inside the battery icon and an upward fill pattern will continually display during charging If the battery is running lo...

Page 20: ...fully position the A920 so you have access to the bottom of the unit 2 Using your finger slide the tab on the back cover over toward the right of the terminal 3 Lift and remove the battery cover Once the cover has been removed you can push up and pull out the battery ...

Page 21: ...v1 0 15 A920 REFERENCE GUIDE 4 Set the battery aside in a safe location To reinstall the battery place the battery back in the battery slot and push up to secure it ...

Page 22: ...ot These card slots are under the battery in the back plate In order to install a SIM or SAM card into any of these slots on the 4G module insert a card into the card slot with the contacts facing upwards and the clipped corner of the card facing forward and to the right To install a SIM or Micro SIM card follow steps 1 3 1 Carefully position the A920 so you have access to the bottom of the unit U...

Page 23: ...ttom side interior of the mount 3 Insert the SIM card or Micro SD card with adapter into the card slot with the contacts facing upwards and the clipped corner of the card facing forward and to the right Once the card is inserted replace the mount cover and screw before turning the device on ...

Page 24: ...O IEC 7810 ISO IEC7811 parts 1 6 and ISO 7813 Slide the card through the card reader slot from right to left or from left to right with the magnetic strip oriented towards the body of the device 10 2 EMV Card Reader The A920 includes a smart card reader at the bottom of the device The smart card reader reads EMV cards Additionally the reader has a lifecycle of over 500k insertions conforms to ISO ...

Page 25: ... reader roughly corresponds to the top half of the touchscreen on the front of the device The contactless card reader supports ISO14443 Type A B The contactless card reader reads cards and devices placed roughly parallel to the area indicated in red from between 0 to 4 cm For best results place as close to the screen as possible and center the card over the indicated area ...

Page 26: ...ery Once the battery has been sufficiently charged you may unplug the micro USB cable and while the battery retains a charge it may be powered on using the power button on the right hand side of the device 11 2 Power OFF Terminal To turn the device off press the power button on the right hand side of the device seen in the image above A screen will appear that gives you the option to Power Off the...

Page 27: ... 21 A920 REFERENCE GUIDE 11 3 Adjust the Display Brightness Use your finger to slide the top navigation panel down There you ll find the brightness slider where you can adjust the brightness to your liking ...

Page 28: ...There are two options for adjusting the volume The first is to select the volume icon from the home screen The volume settings will appear The second is to select the volume settings from the Settings menu After selecting Sound the sound menu will appear ...

Page 29: ... device simultaneously 11 6 Cleaning the Device Do not immerse the device in water or liquid Do not spray water or cleaner into readers or ports To clean the screen apply distilled water or mild glass cleaner onto a soft lint free cloth and gently wipe terminal WARNING Do not use industrial strength or abrasive cleaner as it may damage or scratch the screen ...

Page 30: ...E GUIDE 11 7 Replace Paper Roll 1 Locate the Printer Door Hatch on the bottom of the terminal and open the Paper Hatch 2 Install Paper Roll according to the diagram inside with the paper coming out from the top of the roll ...

Page 31: ...v1 0 25 A920 REFERENCE GUIDE 3 Pull 6 Paper from the roll 4 Carefully close the paper hatch until it snaps into place ...

Page 32: ...v1 0 26 A920 REFERENCE GUIDE 5 Firmly hold the paper and from an approximate 45 degree upwards angle tear the excess paper ...

Page 33: ...nual of the modem and Wi Fi access point for connection and configuration information The A920 supports Wi Fi for network and internet access Wi Fi is a wireless computer network that links two or more devices using wireless communication to a local area network LAN within a limited area such as store or office building Available access types of Wi Fi on the A920 are DHCP Static IP Manual Static I...

Page 34: ...server dynamically assigns an IP address and other network configuration parameters to each device on the network To set up DHCP 1 First navigate to the Settings app in the bottom right hand side of the home screen Once you have located the Settings app tap on the icon to open the settings menu A password prompt will appear on the screen Type the default password 9876 into the password input and s...

Page 35: ...ng the Wi Fi setting option in the Settings menu the device will show a list of available Wi Fi networks Only local networks that have the SSID broadcast option enabled will display Select the desired network and then enter the network password when prompted After the password has been entered click CONNECT in the bottom right hand side of the password box to finish connecting the device to Wi Fi ...

Page 36: ...tic IP addresses allow network devices to keep the same IP address all the time instead of automatically assigning IP addresses such as in a DHCP setup To set up a static IP 4 From the home screen select the Settings app from the bottom right hand side of the screen 5 Select the Wi Fi option from the Settings menu ...

Page 37: ...the top right hand corner After turning on Wi Fi a list of available Wi Fi networks displays Only local networks that have the SSID broadcast option enabled are listed Select the desired Wi Fi network and enter the Wi Fi case sensitive password when directed 7 Select Advanced Options ...

Page 38: ...v1 0 32 A920 REFERENCE GUIDE 8 Scroll to select IP Settings 9 Select Static from the IP Settings dropdown menu ...

Page 39: ...ntered select CONNECT from the bottom right hand side of the screen 12 4 Manual Static IP If the broadcast SSID is disabled on an access point the terminal will not display the SSID under available Wi Fi network listings In this case it is necessary to manually configure the terminal for Static IP connection types To set up a manual static proxy follow steps 1 8 1 From the home screen select Setti...

Page 40: ...fter Wi Fi is turned on a list of available Wi Fi networks displays Local networks that have the SSID broadcast option enabled are listed but if the desired network you need is not listed you will need to manually configure the network 3 Scroll down to the bottom of the network selection menu and select Add network ...

Page 41: ...r selecting Add network enter the case sensitive network SSID in the input field that pops up 5 Under Security select the security type from the pull down menu Selections include WPA WPA2 PSK 802 1 x EAP FT PSK FT EAP WAPI PSK WAPI CERT ...

Page 42: ...IDE 6 Select Advanced options 7 Under IP settings select Static 8 Use the touch screen to scroll the pop up window Enter the IP address Gateway Network prefix length DNS 1 and DNS 2 Once all fields have been entered select SAVE ...

Page 43: ...for the A920 are processed By connecting through the server the A920 sends its requests to the server which in turn processes the request and then returns the response to the A920 In this way the server acts as an intermediary between the A920 and the internet To set up a Wi Fi proxy follow steps 1 8 1 From the home screen select Settings app in the bottom right hand corner ...

Page 44: ...t hand corner 3 After you turn on Wi Fi a list of available Wi Fi networks displays Local networks that have the SSID broadcast option enabled are listed but if the desired network you need is not listed you will need to manually configure the network To manually configure the network scroll to the bottom of the screen and select Add network ...

Page 45: ...39 A920 REFERENCE GUIDE 4 Enter the case sensitive network SSID 5 Under Security select the security type from the pull down menu Selections include WPA WPA2 PSK 802 1 x EAP FT PSK FT EAP WAPI PSK WAPI CERT ...

Page 46: ...v1 0 40 A920 REFERENCE GUIDE 6 Select Advanced options and scroll down 7 In Advanced options under Proxy select Manual ...

Page 47: ...v1 0 41 A920 REFERENCE GUIDE 8 After selecting Manual scroll down to enter the Proxy hostname Proxy port and Bypass proxy 9 Next scroll down to select IP settings and select Static ...

Page 48: ...v1 0 42 A920 REFERENCE GUIDE 10 After selecting Static scroll down to enter the IP address Gateway Network prefix length DNS 1 and DNS 2 Once all inputs have been entered select SAVE ...

Page 49: ...for information about installing a SIM card Your A920 may come with the SIM card already installed and ready to use when you receive your terminal Please note 4G communications will not work if the device is setup for either Wi Fi or LAN communications at time of 4G communication setup 1 From the home screen select Settings app in the bottom right hand corner 2 Select the Data usage option from th...

Page 50: ...v1 0 44 A920 REFERENCE GUIDE 3 From the Data usage menu click the button to enable cellular data This will allow the device to search for the network 4 Return to the main settings menu and select More ...

Page 51: ...ular networks 6 Next if the device is not automatically detecting the network select the sign in the top right hand side of the APNs menu to add a new network and then continue to follow steps 7 11 If the device is automatically detecting the network select the network to connect ...

Page 52: ...mbol the Edit access point screen will pop up Select Name to edit the new access point s name thentype the desiredname inthe blankname field that pops up and select OK 8 After selecting OK and returning to the Edit access point menu select APN and enter the network s APN ...

Page 53: ...turning to the Edit access point screen select the three dot menu in the top right hand side A drop down menu will appear Select Save 10 After selecting Save the updated APNmenu will appear Select the addednetwork to connect before exiting the settings menu ...

Page 54: ...els for the A920 terminal With the L920 base you have access to several ports and features that are otherwise unavailable without the base The bases offer different features The L920 BC can charge the terminal while the L920 BM can charge the terminal and has multiple ports for communications and other peripherals L920 base with the A920 ...

Page 55: ...pped inside an L920 overpack carton The dimensions of the overpack carton are 18 in x 14 in x 10 in 45 72 cm x 35 56 cm x 25 4 cm A packaged overpack carton weighs 16 lbs 7 25 kgs Thirty 30 L920 BM charging base boxes are shipped inside an L920 overpack carton The dimensions of the overpack carton are 18 in x 15 in x 7 in 45 72 cm x 38 1 cm x 17 78 cm A packaged overpack carton weighs 13 lbs 5 89 ...

Page 56: ...ti functional base box weighs approximately 2 3 lbs 9 kg Please note there are labels with the part number and serial number of the L920 affixed to the outside of the box You can retain the original boxes in case the unit needs to be returned to PAX for service NOTE Part number revision number and serial number labels for the L920 are affixed to the underside of the L920 unit ...

Page 57: ... 51 A920 REFERENCE GUIDE 13 2 Box Contents The L920 multi functional base box includes 1 L920 base 1 User Manual 1 Packaging Material NOTE Product images shown may be different than actual product received ...

Page 58: ...f its multi functional counterpart The optional multi function base is a countertop base that supports the A920 terminal The base part number is L920 BM 2E0 It charges the A920 as well as supports multiple communication and peripheral ports The multifunctional base supports the following Ports 2 x HOST USB 2 0 1 x RS232 Serial port 1 x RJ45 LAN 1 x DC 5 5mm Power Port 13 4 L920 BC L920 BM Serial N...

Page 59: ...l Base Hardware Revision v001 13 6 L920 BM Multiple Port Sticker The multiport supports the following ports Below is the port sticker identifying each port 13 7 L920 BC Multi ports The base has multiple ports to support communications and peripherals Ports 2 x Type A HOST USB 2 0 1 x RJ45 Serial port 1 x RJ45 LAN 1 x DC 5 5mm Power Port ...

Page 60: ...L920 Dimensions L920 Dimensions 6 3 162mm H x 4 7 119mm W x 5 76 146 3mm 13 9 L920 Product Description This section is designated to describing the L920 and other important information 13 10 L920 BC Bottom View 13 11 L920 BM Bottom View ...

Page 61: ...ad how can I meet ADA compliance You can use IM310 as an external keypad attached to A920 Please talk to PAX Sales team regarding details 3 Power consumption of A920 4 What s the A920 screen brightness 600 nits 5 Does A920 support dual band Wi Fi Yes A920 Wi Fi supports both 2 4GHz and 5GHz 6 How many SAM slots does A920 have Three 7 How many SIM slot does A920 have One Quiescent Maximum A920 5 8m...

Page 62: ... and then select Display In the display settings select Screen saver Once the screen saver settings have been selected the wallpaper can be turned off and on 9 How to set the screen sleep time From the Display settings select Sleep After selecting Sleep a menu allowing adjustment of the screen s sleep time will pop up ...

Page 63: ... should I do if the camera is not reading barcodes 1 Confirm that the code you are reading is placed properly with the locator light next to the camera and maintain approximately 10 cm from the camera Also make sure that the barcode or QR code being read is not covered stained or otherwise damaged 2 If there are signs of damage replace the code being read Check to see if the camera lens is clean I...

Page 64: ... are registered trademarks of PAX Corporation and or its affiliates Other names may be trademarks of their respective owners Copyright 2019 PAX Technology Limited All Rights Reserve PAX Technology Inc is not responsible for the content quality accuracy or completeness of any information or materials contained in on these pages PAX Technology Inc does not endorse any content viewpoints products or ...

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