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Chapter 7

Troubleshooting and maintenance

Chapter contents

Introduction ..........................................................................................................................................................58
Periodic maintenance ............................................................................................................................................58

Calibration ......................................................................................................................................................58

Maintenance..........................................................................................................................................................58

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Summary of Contents for 2977 Family

Page 1: ...DialFire Remote Access Server User Guide Sales Office 1 301 975 1000 Technical Support 1 301 975 1007 E mail support patton com URL www patton com Document Number 107131U Rev A Part Number 07M2977 Revised December 4 2002 ...

Page 2: ...port patton com Copyright 2002 Patton Electronics Company All rights reserved The information in this document is subject to change without notice Patton Electronics assumes no liability for errors that may appear in this document Any software described in this document is furnished under license and may be used or copied only in accordance with the terms of such license ...

Page 3: ...iguration Worksheet 21 DialFire PTE Configuration Worksheet Channelized T1 Long Haul External T1 22 DialFire Channelized T1 Short Haul Configuration Worksheet 23 DialFire PTE ISDN E1 Euro ISDN Configuration Worksheet 24 DialFire PTE ISDN T1 PRI Long Haul External T1 Configuration Worksheet 25 DialFire ISDN T1 PRI Short Haul Configuration Worksheet 27 3 Installing the Model 2977 adapter 29 Introduc...

Page 4: ...rocedure 45 Changing Phone and Modem Options 45 Procedure 45 Uninstalling the Driver 46 Procedure 46 Using the Windows Troubleshooter 46 Procedure 46 Driver installation for the Microsoft Windows NT operating system 46 Installing the Driver CD 46 Procedure 46 Installing the Driver Downloaded 47 Procedure 47 Installing the MS Loopback Adapter 47 Procedure 47 Configuring the Adapter First Time 48 Pr...

Page 5: ...on 58 Maintenance 58 8 Contacting Patton for assistance 59 Introduction 60 Contact information 60 Warranty Service and Returned Merchandise Authorizations RMAs 60 Warranty coverage 60 Out of warranty service 60 Returns for credit 60 Return for credit policy 61 RMA numbers 61 Shipping instructions 61 A Software License Agreements 63 Agreement for using the DialFire driver software with the Microsof...

Page 6: ...Contents Model 2977 DialFire RAS User Guide 6 ...

Page 7: ... connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connec tion In some cases the company s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above condition may not...

Page 8: ...for the DialFire 24 48 Dual T1 The Service Order Code SOC is 6 0P Table 1 DialFire B4 ST RAS Service Facility Interface Code Service Code Network Connection 1 544 Mbps SF format without line power 02IS5 6 0P RJ 49C 1 544 Mbps SF and B8ZS without line power 02IS5 6 0P RJ 49C 1 544 Mbps ANSI ESF without line power 02IS5 6 0P RJ 49C 1 544 Mbps ANSI ESF and B8ZS without line power 02IS5 6 0P RJ 49C Ta...

Page 9: ...erations or procedures that could affect the proper functioning of your equipment The telephone company will notify you in advance of such changes to give you and opportunity to maintain uninterrupted telephone service 3 If your RAS causes harm to the telephone network the telephone company may temporarily discontinue your service If possible they will notify you in advance but if advance notice i...

Page 10: ...Compliance Information Model 2977 DialFire RAS User Guide 10 ...

Page 11: ...iar with networking concepts This guide is also intended for the following users Operators Installers Maintenance technicians Structure This guide contains the following chapters and appendices Chapter 1 describes the DialFire RAS Chapter 2 contains the worksheets that will help you prepare for DialFire RAS installation Chapter 3 describes installing the RAS hardware Chapter 4 describes installing...

Page 12: ...ctly follow the warning instructions to avoid personal injury The shock hazard symbol and CAUTION heading indicate a potential electric shock hazard Strictly fol low the instructions to avoid property damage caused by electric shock The alert symbol and CAUTION heading indicate a potential hazard Strictly follow the instructions to avoid property damage Table 4 General conventions Convention Meani...

Page 13: ...ult configuration Point This word means to move the mouse in such a way that the tip of the pointing arrow on the screen ends up resting at the desired loca tion Click Means to quickly press and release the left or right mouse button as instructed in the procedure Make sure you do not move the mouse pointer while clicking a mouse button Double click Means to press and release the same mouse button...

Page 14: ...About this user guide Model 2977 DialFire RAS User Guide 14 Typographical conventions used in this document ...

Page 15: ...apter 1 DialFire Model 2977 RAS Adapters Chapter contents Introduction 16 Model 2977 DialFire RAS overview 16 Model 2977 B4 DialFire BRI RAS 17 Model 2977 DialFire T1 E1 RAS 17 Supported Operating Systems 18 ...

Page 16: ...ers and share a common software architecture These features ensure compatibility with a wide variety of PCs and application software enhance reliability and facilitate support DialFire adapters integrate with the inherent communication capabilities already built into your server operat ing environment DialFire drivers are written to standard APIs and are enhanced with PattonAssist manage ment soft...

Page 17: ...ty Basic Rate Interface BRI ISDN to high density T1 E1 and Primary Rate Interface PRI ISDN Multiple DialFire adapters can be installed in a single server so capability can be added as system needs grow Model 2977 DialFire T1 E1 RAS Supporting open standards remote access fax data collection and modem pooling the Model 2977 DialFire RAS server based RAS see figure 2 provides up to 60 ports in a sin...

Page 18: ...SE 6 4 7 1 Suna secondary a Legacy drivers available No installation or technical support is available Solaris 2 6 7 8 Solaris 8 support for analog modem fax connections only The market for this is narrow Analysis will be needed to evaluate This driver maybe crit ical for the cPCI RAS adapters SCO secondary UnixWare 2 x 7 x SCO has been acquired merged with Caldera of Linux fame While it appears t...

Page 19: ...DialFire PTE Configuration Worksheet Channelized T1 Long Haul External T1 22 DialFire Channelized T1 Short Haul Configuration Worksheet 23 DialFire PTE ISDN E1 Euro ISDN Configuration Worksheet 24 DialFire PTE ISDN T1 PRI Long Haul External T1 Configuration Worksheet 25 DialFire ISDN T1 PRI Short Haul Configuration Worksheet 27 ...

Page 20: ...nfiguration Worksheet see page 24 DialFire ISDN T1 PRI Long Haul Configuration Worksheet see page 25 DialFire ISDN T1 PRI Short Haul Configuration Worksheet see page 25 Refer to the appropriate worksheet and complete it then go to chapter 3 Installing the Model 2977 adapter on page 29 Note If you haven t yet installed a T1 or PRI line and need information here are some web sites to help you get st...

Page 21: ...worksheet go to chapter 3 Installing the Model 2977 adapter on page 29 Parameter Value Switch Type 5ESS DMS100 ETSI Euro ISDN INS 64 Japan NI1 None Directory Number List the telephone number of each logical terminal SPID or Subaddress For switch types 5ESS DMS100 NI1 and None list the SPID Service Profile Identifier for each logical terminal for switch types ETSI Euro ISDN and INS 64 list the Suba...

Page 22: ...ed T1 connected directly to an external T1 telephone line long haul If your adapter is connected to a PBX or similar in house network use the short haul worksheet See Channelized T1 Short Haul PBX or Other Internal Network on page 22 After completing the worksheet go to chapter 3 Installing the Model 2977 adapter on page 29 Parameter Value Coding B8ZS AMI Framing ESF D4 Long Haul Line Build Out Le...

Page 23: ...in house network Short Haul If your adapter is connected directly to an external T1 telephone line use the Channelized T1 Long Haul External T1 worksheet on page 22 After completing the worksheet go to chapter 3 Installing the Model 2977 adapter on page 29 Parameter Value Coding B8ZS AMI Framing ESF D4 Short Haul Length in feet meters 0 133 ft 0 41 m 133 266 ft 40 5 81 m 266 399 ft 81 122 m 399 53...

Page 24: ...tall the DialFire RAS B4ST Adapter Order the ISDN Line If you do not have an ISDN line installed you need to contact your tele phone company and order a Basic Rate ISDN line 2B D with the follow ing recommended configuration Note If your telephone company supports either of the following ISDN Ordering Codes request that your ISDN line be configured to one of them EZ ISDN 1 Preferred Capability S I...

Page 25: ... exter nal T1 telephone line Long Haul If your adapter is connected to a PBX or similar in house network use the ISDN T1 PRI Short Haul PBX or Other Internal Net work configuration worksheet page 27 Parameter Value Coding B8ZS Framing ESF Long Haul Line Build Out Level 0dB 7 5 dB 15 dB 22 5 dB Signaling AT T 5ESS Nortel DMS 100 250 ETSI Euro ISDN INS 1500 Japan National ISDN2 None NFAS Master Port...

Page 26: ...Codes request that your ISDN line be config ured to one of them EZ ISDN 1 Preferred Capability S If your telephone company does not support either of these Ordering Codes request the following ISDN line configuration Switch Type National ISDN 1 preferred ETSI AT T 5ESS or Nortel DMS 100 ISDN Basic Rate Interface BRI service 2B D 2 B channels D channel for signaling only no D channel packet data Ci...

Page 27: ...etwork Short Haul If your adapter is connected directly to an external T1 telephone line use the ISDN T1 PRI Long Haul External T1 configuration worksheet page 25 Parameter Value Coding B8ZS Framing ESF Short Haul Length in feet meters 0 133 ft 0 41 m 133 266 ft 40 5 81 m 266 399 ft 81 122 m 399 533 ft 122 162 m 533 655 ft 162 200 m Signaling AT T 5ESS Nortel DMS 100 250 ETSI Euro ISDN INS 1500 Ja...

Page 28: ...s request that your ISDN line be configured to one of them EZ ISDN 1 Preferred Capability S If your telephone company does not support either of these Ordering Codes request the following ISDN line configuration Switch Type National ISDN 1 preferred ETSI AT T 5ESS or Nortel DMS 100 ISDN Basic Rate Interface BRI service 2B D 2 B channels D channel for signaling only no D channel packet data Circuit...

Page 29: ...installation 30 Determining your line termination requirements 30 Installing the DialFire RAS B4ST Adapter 31 Model 2977 B4 U adapter installation 32 Model 2977 PE1 PE2 adapter installation 34 Model 2977 PT1 PT2 adapter installation 35 Model 2977 daughter board installation 36 Parts List 36 Installation 36 ...

Page 30: ...number label has the general form S N S XXX XXXXX on page 36 Model 2977 B4 ST adapter installation The DialFire RAS B4ST adapter provides four ISDN Basic Rate Interface 2B D lines in a package that fits in a single PCI slot in your server This section describes how to install your DialFire RAS B4ST adapter Determining your line termination requirements ISDN Basic Rate Lines must be terminated By d...

Page 31: ...d attach it to the computer s chassis 4 Locate an available full length PCI slot in your computer and remove the slot plate 5 Remove the DialFire RAS adapter from its protective packaging 6 Write down the serial number of the adapter in the space provided below The serial number label has the general form S N S XXX XXXXX Serial Number ________________________ 7 Insert the adapter into the slot and...

Page 32: ...over 3 Put on the wrist strap included in your DialFire RAS package and attach it to the computer s chassis 4 Locate an available full length PCI slot in your computer and remove the slot plate 5 Remove the DialFire RAS adapter from its protective packaging 6 Write down the serial number of the adapter in the space provided below The serial number label has the general form S N S XXX XXXXX Serial ...

Page 33: ...re RAS User Guide 3 Installing the Model 2977 adapter Figure 4 DialFire BRI connectors 9 Connect the telephone line s to the adapter see figure 4 for connector locations Adapter installation is complete Refer to Chapter 4 Driver installation and configuration ...

Page 34: ...resent on RAS PE1 and RAS PE2 adapters but only Line 1 is active on RAS PE1 adapters A RAS PE1 adapter may be field upgraded to RAS PE2 by the addition of a daughter card Figure 5 PE1 PE2 Connector Locations Do the following 1 Unplug power from the computer 2 Remove the computer s cover 3 Put on the wrist strap included in your DialFire RAS package and attach it to the computer s chassis 4 Locate ...

Page 35: ...efer to Chapter 4 Driver installation and configuration Model 2977 PT1 PT2 adapter installation The DialFire RAS PTE Series adapters provide one or two 30B D PRI interfaces in a package that fits in a sin gle PCI slot in your server Because it uses DSP digital signal processor technology the DialFire RAS adapter supports digital or analog connections on PRI circuits The adapter supports up to 30 c...

Page 36: ...allation is complete Refer to Chapter 4 Driver installation and configuration Model 2977 daughter board installation You can activate the second port on your DialFire PT1 or PE1 adapter by adding a daughter card This section provides instructions for installing the daughter card on PCI and CompactPCI cPCI adapters Parts List DialFire PTE series daughter card Spacers quantity 4 Screws quantity 8 Wr...

Page 37: ...Fire adapter on the side with the connector as shown in figure 7 below and figure 8 on page 38 Be sure to install the spacers on the plated through holes 6 Plug the daughter card onto the DialFire adapter see figure 7 and figure 8 The spacers should line up with the plated through holes on the daughter card Figure 7 PCI Board Installing the Daughter Card on the DialFire PTE Adapter Mating Connecto...

Page 38: ...adapter with the remaining four screws 8 Install the adapter in your computer or store it in a static dissipating sleeve for ESD protection before removing the wrist strap 9 Record the adapter serial number in the space provided below The serial number label has the following general form S N S XXX XXXXX Serial Number ________________________ Daughter card installation is complete Plated through h...

Page 39: ...oing Dial up Networking Connections 45 Procedure 45 Changing Adapter Properties 45 Procedure 45 Changing Phone and Modem Options 45 Procedure 45 Uninstalling the Driver 46 Procedure 46 Using the Windows Troubleshooter 46 Procedure 46 Driver installation for the Microsoft Windows NT operating system 46 Installing the Driver CD 46 Procedure 46 Installing the Driver Downloaded 47 Procedure 47 Install...

Page 40: ...ration Model 2977 DialFire RAS User Guide 40 Configuring Dial up Networking Connections 50 Procedure 50 Configuring Modems on COM Ports 50 Procedure 50 Uninstalling the Driver 50 Procedure 50 Changing Serial Port Names 51 Procedure 51 ...

Page 41: ...ed on a CD ROM or downloaded from the Patton Support Web site support patton com Patton drivers for Microsoft Windows 2000 may be either signed or unsigned Some Patton adapters may have an outdated driver in the Windows 2000 driver database which must be replaced when you install the adapter A Patton device driver often supports multiple types of adapters It is possible for driver version conflict...

Page 42: ...grade Patton device drivers for Microsoft Windows 2000 adapters already installed in your system Because a Patton device driver often supports multiple types of adapters you must use the Patton Driver Upgrade Wizard to upgrade drivers The wizard resolves possible driver conflicts and ensures that the correct drivers install for the Patton adapters in your system Patton drivers may be delivered on ...

Page 43: ...dems 5 Follow any other instructions to complete the installation 6 Click Finish to dismiss the Upgrade Device Driver Wizard 7 Repeat steps 2 through 6 for each device to be upgraded Driver installation for the Windows XP operating system This section describes installing and configuring the DialFire device driver package 1 First run the program padrcln cmd to remove the existing INF files for the...

Page 44: ...dismiss the Upgrade Device Driver Wizard 7 Repeat steps 2 through 6 for each device to be upgraded Additional Notes This driver has not been signed by Microsoft WHQL On line help is available when you install the product Additional installation documentation can be found on Patton s Web site www patton com Configuring Incoming Dial up Networking Connections Use this procedure to configure incoming...

Page 45: ...nfiguration of an installed adapter Procedure 1 From the Start menu choose Settings Control Panel System Hardware Device Manager 2 From the displayed list choose DialFire RAS as your network adapter 3 Choose the Patton adapter you wish to configure 4 From the Action menu choose Properties Advanced 5 Configure the adapter as necessary 6 If you changed the hardware resources from the default setting...

Page 46: ...the Windows Troubleshooter Use this procedure to help resolve any basic installation or configuration problems with a Microsoft Windows 2000 or Microsoft Windows NT adapter Procedure 1 From the Start menu select Control Panel System Hardware Device Manager 2 From the displayed list choose DialFire RAS as your network adapter 3 Choose a Patton adapter 4 Choose Actions Properties General to view the...

Page 47: ...e the driver is stored and then choose OK 5 Choose the driver and then OK 6 Choose OK on the Setup screen to complete installation The adapter appears on the Network Adapters list 7 Choose Close and restart the computer Installing the MS Loopback Adapter Use this procedure to install the MS Loopback Adapter Procedure 1 From the Windows NT Control Panel choose Network The system displays the follow...

Page 48: ...g Control Panel Network Adapters 2 Choose the adapter from the list and then Properties The adapter properties page appears 3 Select an item to reconfigure from the left hand pane of the properties page and then choose Properties 4 Change the configuration as required and then choose OK Configuring RAS Ports Use this procedure to configure Patton Electronics devices as RAS ports sometimes called R...

Page 49: ...these steps for each device 4 If you have an adapter and want to add an X 25 switched virtual circuit SVC or a PPP device to the RAS configuration do the following Choose Add Choose an X 25 SVC or a Patton Electronics PPP device from the list in RAS Capable Devices and then OK 5 To configure the network protocols to use over a port do the following Choose the port Choose the Network button to acce...

Page 50: ...y if you have configured the connection in RAS for Multilink 2 Choose Configure 3 Check any channels that are to be part of the multilink connection When providing telephone numbers remember the following a You may have to include the number 9 or some other digit to get an outside line if your site uses a PBX or Centrex service b For ISDN con nections do not use spaces dashes or commas in the tele...

Page 51: ...se Modems Choose the modem to remove then choose Remove 5 Restart Windows NT to complete the removal process Changing Serial Port Names Use this procedure to change the name of a serial port in Microsoft Windows NT Procedure 1 Access the configuration utility by choosing Control Panel Network Adapters 2 Choose your adapter from the list and then Properties The adapter properties page appears 3 If ...

Page 52: ...4 Driver installation and configuration Model 2977 DialFire RAS User Guide 52 Driver installation for the Microsoft Windows NT operating system ...

Page 53: ...53 Chapter 5 Using the Viewer Chapter contents About Patton View 54 Starting Patton View 54 ...

Page 54: ...d on the various protocol lay ers Line tracing Trace filtering tools that allow you to eliminate unwanted information from the display of information cap tured during a trace Trace analysis tools that allow you to easily identify individual fields within captured frames Graphical user interface and context sensitive help To use PattonAssist Viewer see section Starting Patton View Starting Patton V...

Page 55: ...55 Chapter 6 Operation and shutdown Chapter contents Activating the Model 2977 56 De activating the Model 2977 56 ...

Page 56: ...odel 2977 The Model 2977 RAS activates automatically when power is applied to computer in which the RAS is installed De activating the Model 2977 To de activate a Model 2977 RAS the computer in which the RAS is installed must be powered off Follow the appropriated directions for shutting down the computer ...

Page 57: ...57 Chapter 7 Troubleshooting and maintenance Chapter contents Introduction 58 Periodic maintenance 58 Calibration 58 Maintenance 58 ...

Page 58: ...ed remedies Note The following information assumes that there is only one failure involving the RAS and that if you perform the corrective action listed it will solve the problem If you are unable to correct a failure refer to Chapter 8 Contacting Patton for assistance TBD Periodic maintenance The RAS requires no periodic maintenance Calibration The RAS requires no calibration Maintenance This sec...

Page 59: ...er contents Introduction 60 Contact information 60 Warranty Service and Returned Merchandise Authorizations RMAs 60 Warranty coverage 60 Out of warranty service 60 Returns for credit 60 Return for credit policy 61 RMA numbers 61 Shipping instructions 61 ...

Page 60: ...ent All of our products are backed by a comprehensive warranty program Note If you purchased your equipment from a Patton Electronics reseller ask your reseller how you should proceed with warranty service It is often more convenient for you to work with your local reseller to obtain a replacement Patton services our products no matter how you acquired them Warranty coverage Our products are under...

Page 61: ... a request on the RMA Request page in the Support section at www patton com By calling 1 301 975 1000 and speaking to a Technical Support Engineer By sending an e mail to returns patton com All returned units must have the RMA number clearly visible on the outside of the shipping container Please use the original packing material that the device came in or pack the unit securely to avoid damage du...

Page 62: ...8 Contacting Patton for assistance Model 2977 DialFire RAS User Guide 62 Warranty Service and Returned Merchandise Authorizations RMAs ...

Page 63: ...se Agreements Chapter contents Agreement for using the DialFire driver software with the Microsoft Windows 2000 operating system 64 Agreement for using the DialFire driver software with the Microsoft Windows NT operating system 65 ...

Page 64: ...n warrants only that a the media upon which you receive Patton Software will be free of defects in material and workmanship for a period of ninety 90 days from your receipt of the Patton Soft ware and b that if the Patton Software is supplied to you electronically and there is an error in transmission and you inform us of that error within ninety days of your receipt of the Patton Software Patton ...

Page 65: ...nics Software Your use of the Patton Electronics Software will be limited to one computer The license will commence on the day you receive the Patton Electronics Software and will continue until this license is terminated by its own terms and conditions You may make one copy of the Patton Electronics Soft ware but only for archival or backup purposes and if you do make that additional copy you agr...

Page 66: ...greement Immediately upon termination of this license you will return all copies of the Patton Electronics Software to Patton Electronics together with all documentation modifications and enhancements thereto or at Patton Electronics s request destroy all copies of the Patton Electronics Soft ware documentation modifications and enhancements in your possession You understand and agree that in the ...

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