5. Remote control does
not work:
10
PROBLEM
SUGGESTED REMEDY
TROUBLESHOOTING
W
ARNING:
To reduce the risk of fire, electrical shock or personal injury,
shut off the power supply to fan before
you begin any maintenance tasks.
1. Fan does not start:
1. Make sure that the wall switch is turned ON.
2. Check main and branch circuit fuses or circuit breakers.
3. Check all wire connections from household supply wires to the fan.
4. Make sure forward/reverse switch is pushed completely left or right. Fan will not operate
when switch is in the middle.
1. Make sure all screws in motor assembly are snug, but not overtightened.
2. Make sure the screws that attach the blade arms to the motor are tight.
3. Make sure wire connectors are not rattling against each other or against the interior wall
of the light kit.
4. Make sure wire connectors are not rattling against each other or against the interior wall
of the canopy.
5. Some fan motors are sensitive to signals from Solid State variable speed controls. DO NOT
USE a Solid State variable speed control.
6. Ensure fan does not wobble excessively (see Fan wobbles solutions below).
1. Ensure the mounting bracket is tightened securely to outlet box and outlet box is
mounted firmly to ceiling joist.
2. Ensure all blades are screwed firmly into blade arms.
3. Ensure all blade arms are tightened securely to motor.
4. Switch one blade with a blade from the opposite side. Or balance the fan using the blade
balancing kit.
5. If blade wobble is still noticeable, interchanging two adjacent (side by side) blades can
redistribute the weight and possibly result in smoother operation.
1. Check for loose or disconnected 9-pin and/or single-pin connectors in switch housing or
light kit.
1. After installation is complete, switch the power off and back on again. Within 30 seconds,
press and hold the “LEARN” button for 5 seconds, located in the battery compartment.
Fan will turn on at low speed and light off (if installed). This confirms that the SMART
SYNC is active .
2. Insert new 12V battery in battery compartment of the remote control.
3. If there are several fans in close proximity, turn power off to other fans and re-sync the
remote (see Corrective Action 1 above).
2. Fan is noisy:
3. Fan wobbles:
4. Light does not work:
If you have difficulty operating your new ceiling fan, it may be the result of incorrect assembly, installation or
wiring. In some cases, these installation errors may be mistaken for defects. If you experience any faults, please
check the Troubleshooting section below. If a problem cannot be remedied or you are experiencing difficulty in
installation, please contact the Service Department: 1-877-459-3267, 8 a.m. - 5 p.m. Central Time, Monday - Friday.
