Frequently Asked Questions
Question: Can I convert my grill from LPG to NG?
Answer: No, your gas grill is manufactured to exact
specifications and is certified for Liquid Propane (LPG)
or Natural Gas (NG) use only. For your safety, con-
version kits are not available. Any attempt to convert
your grill will void your warranty.
Question: The Hose and Regulator supplied with my
grill does not fit the older LPG tank I've used for years.
Answer: U.S. Government regulates gas appliances
and LP gas tanks. When regulations are changed the
LP gas tank fittings are altered to insure compliance.
If your LP gas tank does not fit the Hose and Regula-
tor supplied with your new grill, the tank is outdated
and must be replaced. Note: Effective April 1, 2002
a l l L P g as t an k s s o l d m u s t i n c l u d e an O P D
Overflow Protection Device. This internal device
prevents the LP gas tank from being overfilled. Tanks
without an OPD valve can not be refilled.
Question: Are the serial and model numbers of my grill
listed somewhere for future reference?
Answer: The model and serial numbers are listed on
a Silver Label placed on the Control Panel bottom right-
hand side. If your grill features a Side Burner, it will
have its own silver label and a model number ending
in SB. This is not the primary grill model number or
s e r i a l n u m b e r n e e d e d f o r P r o d u c t Wa r r an t y
Registration or for Customer Support purposes.
Question: What causes grill parts to rust and what af
fect does it have on the grill materials.
Answer: Rusting is a natural oxidation process and may
appear on cast-iron and steel parts. Rust will not affect short
term performance of your grill. Stainless steel grill parts will
not rust. However, weathering and extreme heat can cause
a stainless steel Lid to turn tan color. This is discoloration
and is not considered a manufacturing defect.
Question: My grill does not light properly. Why?
Answer: Always light the Burner farthest from the fuel source
first. This draws gas across the Manifold helping prevent air
pockets which obstruct gas flow. Also check these causes:
Question: Sometimes I hear a humming sound
coming from my Regulator. What causes this?
Answer: The humming sound is gas flowing through
the Regulator. A low volume of sound is normal and will
not interfere with the operation of your grill. If the hum-
ming sound is loud and excessive you need to purge air
from the gas line or reset the Regulator excess gas flow
device as described above.
Question: How and when do I clean the interior
cooking components of my grill?
Stainless Steel Cooking Grids: Before initial use and
as needed, wash Grids with a mild detergent and rinse
with hot water. For stubborn food residue use a degreaser
and fiber or brass cleaning brush.
Flame Tamers: To reduce the chance of flare-ups,
Flame Tamers should be cleaned whenever food
o r g r e a s e d r i p p i n g s a c c u m u l a t e . B r u s h o f f
Flame Tamers with a fiber type brush and turn
over to allow the burner heat to burn off any
stuborn food residue. The Ceramic Flame Tamers
work equally well on either side.
Grease Tray, Receptacle and Heat Shield:
To reduce the chance of fire, the Grease Draining
Tray, Grease Receptacle and Heat Shield should
be inspected before each grill use. Remove grease
(a plastic spatula works well) and wash Grease
Tray and Receptacle with a mild soap and warm
water solution.
Question: What causes a stainless steel to discolor?
Answer: Weathering and high heat can cause a
stainless steel grill Lid to turn tan in color. This is not to
be confused with rust and is not a product defect.
Machine oils used in the manufacturing process of
stainless steel, cooking oils and a dirty grill Lid can
also encourage discoloration if the Lid is not cleaned
prior to grill use. After your grill is assembled, remove
the protective PVC film from the grill Lid and use a
Stainless Steel Cleaner and soft cloth to remove
residual adhesive and oils from the inside and outside
of your grill Lid. Never use abrasive cleaners or
scrubbers. Routine cleaning to remove dirt, grease and
oils will help discourage Lid discoloration.
21
Turn all Control Knobs to the OFF position.
Turn off the LP gas tank valve.
Disconnect Regulator from LP gas tank.
Let unit stand for 5 minutes.
Reconnect Regulator to the LP gas tank.
Open Grill Lid or Side Burner Lid. Turn the
tank valve on slowly until 1/4 to 1/2 open.
Light the Burner farthest from fuel source by
turning its Control Knob to IGN then pushing
in the Control Knob. To light the Side Burner
push its Control Knob in and turn to HIGH.
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Question: My grill has a low flame and sometimes
will not light. Why?
Answer: You need to purge air from the gas line or re-
set the Regulator excess gas flow device. Opening the
tank valve all the way or too quickly triggers the Regula-
tors safety device to shut down gas flow which prevents
excessive gas flow to your grill. Lighting the Burner far-
thest from the fuel source every time will help eliminate
air pockets in the Manifold. Perform this procedure ev-
ery time a new LP tank is connected to grill:
Check LP gas supply. An empty LP gas tank weights
about 20 pounds. A full tank weighs about 40 pounds.
Check to insure all gas connections are secure.
The Ignition AA battery may need replacing.
Ignition wires may be loose. Remove the battery, inspect
the Ignitor Junction Box found behind the Control Panel
and connect any loose wires.
Spark Electrode Tips may need repositioning. Refer to
the electrode Check” procedures found on page 15.
Check that the end of each Burner Tube is properly lo-
cated over each Gas Valve Orifice.
There may be an obstruction in the gas line. To correct
this, remove LP gas Hose and Regulator or Natural Gas
fuel line from your grill. Do not smoke! Open gas supply
for one second to clear any obstruction from fuel line.
Close off gas supply at source and reconnect fuel line to
your grill.
If an obstruction is suspected in the Orifice or Gas
Valves, call the Customer Service Helpline, at
1-800-667-7313.
