PASCO UI-5001, Reference Manual

Page: 8 / 13

Troubleshooting UI-5001
® ®
6 013-14545A
Troubleshooting
Problem
Recommendations
The interface does
not turn on.
Ensure you have the power supply connected between the
interface and a standard, grounded outlet. Check to see that
the power push button is pushed in. Ensure that the USB
cable is inserted properly to both the interface and to a USB
port of your computer.
My computer’s
operating system
does not
recognize the
interface and asks
for a driver.
You must have Capstone version 1.3 or higher software
loaded onto your computer. Capstone 1.0 includes a driver
(set of software instructions) that allow your computer to
communicate with the 550 Universal Interface. Check
“Computer Requirements” in this manual to ensure your
operating system is compatible with USB devices.
Capstone does not
allow me to collect
data with the
interface
connected.
Recheck the USB cable and power connections. Also,
check to ensure you have the proper hardware setup
selected in Capstone. In the
Hardware Setup panel, click
Choose Interface. See that Autodetect is checked, or
click the More menu and see which interface is connected .
I want to collect data
with both a 750
USB Interface and
the 550 Universal
interface
simultaneously.
Capstone does not allow you to collect data from a
ScienceWorkshop interface and other interfaces
simultaneously. Instead, use the Choose Interface button
in the Capstone Hardware Setup panel to alternate
between interfaces.
I am unable to
output a signal
from the Signal
Generator.
Check the Signal Generator panel to ensure you have
selected On or Auto . Also check that the Amplitude is not
“0”. Also, check the Sweep Type and the Duration . If the
Sweep Type is Single, the output signal will occur only
one time. If the Duration is zero, there will be no signal.
The selected Display
does not show
any data after I
click Record.
Check the < Select Measurement Here> menu for both
the vertical and horizontal axes. Depending on what
sensors are connected and the setup for the
Signal
Generator , each menu will have choices for you to select.