Partner SP-550 Service Manual Download Page 48

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USB Symptoms

Symptom

Corrective Procedure

•

USB device does not function

•

Check that the USB device is detected in Windows Device

Manager.

•

Reinstall the USB device driver.

•

Replace the mainboard.

Peripheral-Device Symptoms

Symptom

Corrective Procedure

•

USB ports do not work

•

COM ports do not work

•

Reseat the I/O cable.

•

Reinstall the drivers.

•

Replace the mainboard.

Boot Symptoms

Symptom

Corrective Procedure

•

System continually reboots on

power up

•

Restore the BIOS defaults.

•

Remove all I/O device drivers, then reinstall the drivers

one by one.

•

Reseat the SATA cable.

•

Reseat the memory card.

•

Reseat the power adapter.

•

Replace the mainboard.

Summary of Contents for SP-550

Page 1: ...POS Terminal SP 550 Service Manual...

Page 2: ...is device in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense FCC WARNING Changes or modifications...

Page 3: ...sposal procedure To prevent possible harm to the environment or human health from uncontrolled waste disposal please separate this device from other types of waste and recycle it responsibly to promot...

Page 4: ...ied personnel should perform repairs Damage due to unauthorized servicing is not covered by the warranty CAUTION Under no circumstances touch the inverter while power is connected to the machine Alway...

Page 5: ...5 Contact Information Partner Tech Corporation 10F No 233 2 Baoqiao Rd Xindian Dist New Taipei City 231 Taiwan R O C http www partner com tw...

Page 6: ...n this manual are the properties of their respective owners and are acknowledged About this manual The service manual provides service information This manual is designed to help train service personn...

Page 7: ...he BIOS Setup Utility 19 Entering the Setup Utility 20 Using BIOS 20 BIOS Navigation Keys 20 Main Screen 21 Advanced Settings 22 Chipset Settings 29 Security Settings 33 Boot Settings 34 Save Exit 35...

Page 8: ...s FRUs 49 MSR 50 Customer Display 50 Hard Disk Drive 51 Panel 52 Rear Hard Drive Compartment Cover 53 Panel Back Cover 54 EMI Shield 54 Speaker 55 Power Button 55 Memory 55 Battery 56 I O Shield 56 Ma...

Page 9: ...to unpack and identifying components on the device Unpacking It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned for service Please un pack an...

Page 10: ...ying Components This section describes the parts and connectors on the machine LED Power Indicator 15 inch TFT LCD MSR optional Slot VFD Customer Display optional Slot Cable Compartment Cable Compartm...

Page 11: ...11 I O Panel I O Cover HDD Compartment Cover HDD Power Button I O Connectors DC12V In DC12V Out COM2 COM3 PS 2 KB COM4 LAN RJ 11 Cash drawer port VGA COM1 USB 3 0 USB 2 0 USB 2 0...

Page 12: ...12V In DC12V In DC12V Out DC12V Out COM2 COM2 COM3 COM3 Line Out MIC In PS 2 KB COM4 COM4 LAN LAN RJ 11 Cash drawer port RJ 11 Cash drawer port VGA VGA COM1 COM1 USB 3 0 USB 3 0 USB 2 0 USB 2 0 USB 2...

Page 13: ...Pin Signal Pin Signal 1 Red 6 AGND 11 N A 2 Green 7 AGND 12 DDC DAT 3 Blue 8 AGND 13 Horizontal Sync 4 N A 9 N A 14 Vertical Sync 5 GND 10 GND 15 DDC CLK 1 4 Pin Signal 1 USB Vcc 2 USB 3 USB 4 USB GN...

Page 14: ...ASEOPEN2 2 CASH1 3 CASEOPEN1 4 24V 5 CASH2 6 GND Voltage is selected via JP1 Pin Signal Pin Signal 1 TXA 5 TXC 2 TXA 6 TXB 3 TXB 7 TXD 4 TXC 8 TXD DC 12V Input Connector Pin Define 1 2 3 4 5 Pin Signa...

Page 15: ...2 USB 6 StdA_SSRX 3 USB 7 GND 4 USB GND 8 StdA_SSTX 9 StdA_SSTX Parallel Connector Pin Define 1 13 14 25 Pin Signal Pin Signal Pin Signal 1 Strob 10 Acknowledge 19 GND 2 Data 0 11 Busy 20 GND 3 Data...

Page 16: ...tting Description JLV1 LVDS Backlight Power Select Jumper 1 2 Closed 5V 2 3 Closed Default 12V JLV2 LVDS VDD Select Jumper 1 2 Closed Default 3 3V 2 3 Closed 5V JCMOS Clear CMOS Jumper 1 2 Close Defau...

Page 17: ...V 3 4 Close Default COM3 Pin 9 RING 5 6 Close COM3 Pin 9 12V JP4 COM4 Power Select Jumper 1 2 Close COM4 Pin 9 5V 3 4 Close Default COM4 Pin 9 RING 5 6 Close COM4 Pin 9 12V JT1 Touch Panel USB or PS 2...

Page 18: ...onnectors connector to LCD panel connector to MSR connector to SATA HDD connector to HDD power connector to speaker connector to touch panel connector to power LED connector to power button connector...

Page 19: ...u to configure the following items Hard drives diskette drives and peripherals Video display type and display options Password protection from unauthorized use Power management features This Setup Uti...

Page 20: ...ption is highlighted execute the option by pressing Enter Some options lead to pop up dialog boxes that prompt you to verify that you wish to execute that option Other options lead to dialog boxes tha...

Page 21: ...stem memory System Time and System Date System Time System Date The System Time and System Date items show the current date and time held by the machine To set the time and date use the Tab key to mov...

Page 22: ...item allows user to enable or disable the hibernation feature for OS This option may be not effective with some OS ACPI Sleep State Use this item to define how the system suspends In the default S1 o...

Page 23: ...on down for four seconds to cause a software power down Restore AC Power Loss This item sets the system status after restore on AC power loss PME Wake up from S5 This feature allows the system wakeup...

Page 24: ...is item allows you to enables or disables a serial port Change Settings This item allows you to specific IO address and IRQ for the serial port Parallel Port Configuration Parallel Port This item allo...

Page 25: ...nced Parallel Port ECP Mode Extended Capabilities Port and ECP EPP Mode The default setting is Standard Parallel Port Mode Extended Capabilities Port ECP and Enhanced Parallel Port EPP are bidirection...

Page 26: ...e or disable Intel Virtualization Technology support that allow multiple OS to run simultaneously on the same system CPU PPM Configuration EIST This item allow you to enable or disable EIST Enhanced I...

Page 27: ...er Mode This item is used to configure SATA mode The default setting is SATA Mode SMART Self Test This item is used to enable monitoring of hard disks that support the S M A R T Self Monitoring And Re...

Page 28: ...cy support for USB keyboards mice and floppy drives You will be able to use these USB devices even with operating systems that do not support USB TXE Control TXE Control This item allows you to enable...

Page 29: ...29 Chipset Settings This screen allow you to configure the chipset options System Agent SA Configuration...

Page 30: ...is a portion of the memory address range dedicated to graphics memory address space Host cycles that hit the aperture range are forwarded to the graphics chip without any translation GTT Size This fie...

Page 31: ...erboard clock generator pulses the extreme values spikes of the pulses creates EMI Electromagnetic Interference The Spread Spectrum function reduces the EMI generated by modulating the pulses so that...

Page 32: ...device Detect Non Compliance Device When enabled system will detect non compliance PCIe device and take longer at POST time ASPM This item is used to select the level of PCI Express Active State Powe...

Page 33: ...u and press Enter 2 The password dialog box appears 3 If you are creating a new password type in the password You can type alphanumeric characters Symbols are ignored The Administrator User Password i...

Page 34: ...ogo This item enables you to show the full screen logo on the bootup screen Option ROM Messages This item allows you to set the display mode for option ROM Setup Prompt Timeout This item allows you to...

Page 35: ...rn to the menu NOTE If you have made settings that you do not want to save use the Discard and Reset item and press Yes to discard any changes you have made Restore Defaults This option opens a dialog...

Page 36: ...36...

Page 37: ...e Driver Installation Use an external CD ROM drive to install the drivers or copy the drivers to a USB flash drive and then plug to the machine When you insert the CD ROM the following screen appears...

Page 38: ...38 Intel Chipset Driver Follow these instructions to install the chipset driver 1 Click Next to continue 2 Read the license agreement then click Yes...

Page 39: ...ReadMe Information then click Next 4 The Intel Chipset Software Utility files are installed to the system When prompted to restart select Yes I want to restart my computer now Then click Finish to res...

Page 40: ...40 Intel Chipset Graphics Driver Follow these instructions to install the chipset grapgics driver 1 Click Next to continue 2 Read the license agreement then click Yes...

Page 41: ...41 3 Browse the ReadMe Information then click Next 4 When installation is completed select Yes I want to restart my computer now Then click Finish to restart the system...

Page 42: ...42 LAN Driver Follow these instructions to install the LAN driver 1 Click Next to continue 2 Click Install to begin installation...

Page 43: ...43 3 When installation is completed click Finish...

Page 44: ...44...

Page 45: ...in order If you replace an FRU and the symptom remains reinstall the original FRU before going to the next step Do not replace non defective FRUs Cash Drawer Checkout Refer to the following to check...

Page 46: ...Close Low 0 Open Cashdrawer A Status port 05A8 6 High 1 Close Low 0 Open Cashdrawer B Status port 05A8 7 High 1 Close Low 0 Open LCD Symptoms Symptom Corrective Procedure LCD backlight is not working...

Page 47: ...nexpectedly Cannot turn the system on Reseat the power AC adapter cable Reseat the power AC adapter Replace the mainboard Cannot turn the system off Hold down the power button for four seconds Replace...

Page 48: ...mptoms Symptom Corrective Procedure USB ports do not work COM ports do not work Reseat the I O cable Reinstall the drivers Replace the mainboard Boot Symptoms Symptom Corrective Procedure System conti...

Page 49: ...AUTION To prevent scratching the case of the device make sure the worktop surface is clean and flat If you need to put the display facing down be sure to use a foam mat Replacing Parts Take note of th...

Page 50: ...50 MSR 1 Remove one screw 2 Disconnect the cable 3 Remove the MSR Customer Display 1 Remove two screws 2 Disconnect the cable 3 Remove the customer display...

Page 51: ...Disk Drive 1 Press and slide to remove the hard drive compartment cover 2 Remove one screw securing the HDD tray to the stand 3 Pull the HDD out of its bay 4 Remove four screws securing the HDD to it...

Page 52: ...splay Hard Disk Drive 1 Rotate the LCD screen forward 2 Remove one screw that secure the base to the panel 3 Slide to remove the base bracket cover CAUTION The screen is fragile Placing the monitor fa...

Page 53: ...5 Disconnect power and HDD cables 6 Lift the panel and remove it from the base Rear Hard Drive Compartment Cover Before proceeding remove the following FRUs MSR Customer Display Panel 1 Slide to remo...

Page 54: ...proceeding remove the following FRUs MSR Customer Display Panel 1 Remove five screws 2 Press and slide the cover edges to remove it EMI Shield Before proceeding remove the following FRUs Panel Back Co...

Page 55: ...from the mainboard 3 Remove the speaker Power Button Before proceeding remove the following FRUs Panel Back Cover 1 Remove two screws 2 Disconnect the cable from the mainboard 3 Remove the power butto...

Page 56: ...g FRUs Panel Back Cover 1 Open the hock 2 Pull out the battery I O Shield Before proceeding remove the following FRUs Panel Back Cover EMI Shield 1 Remove all screws from the I O ports 2 Remove two sc...

Page 57: ...Disconnect all cables from the mainboard 2 Remove four screws 3 Remove the mainboard Heatsink Before proceeding remove the following FRUs Panel Back Cover EMI Shield I O Shield Mainboard 1 Squeeze the...

Page 58: ...oceeding remove the following FRUs Panel Back Cover EMI Shield I O Shield Mainboard 1 Remove four screws from the SHD base 2 Remove the LCD panel 3 Remove the touch panel and the front bezel SHD Base...

Page 59: ...A 59 Part List and Specification Exploded Diagram...

Page 60: ...0U0000 9 VFD Cover Black 25003500U0015 10 HDD cover Black 25003500U0001 11 Single MSR Cover 1Black 25003500U0003 12 Cover IO Black 25003500U0000 13 Power Key Black 25003500U0002 14 MSR cover Black 250...

Page 61: ...1 DB 15 VGA port 1 RJ11 port supports 2 cash drawer DC 24v 1 RJ 45 LAN port with activity and link LEDs 1 PS 2 KB 1 DC 12v out Jack 6 USB 5 USB 2 0 1 USB 3 0 1 DC 12V input power jack Expansion Optio...

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