Partner SP-2500 Series Service Manual Download Page 18 | Manualshive

Page: 18 / 35

Partner SP-2500 Series Service Manual Download Page 18

18

USB Symptoms

Symptom

Corrective Procedure

•

USB device does not function

•

Check that the USB device is detected in Windows Device

Manager.

•

Reinstall the USB device driver.

•

Replace the mainboard.

Peripheral-Device Symptoms

Symptom

Corrective Procedure

•

USB ports do not work

•

COM ports do not work

•

Reseat the I/O cable.

•

Reinstall the drivers.

•

Replace the mainboard.

Boot Symptoms

Symptom

Corrective Procedure

•

System continually reboots on

power up

•

Restore the BIOS defaults.

•

Remove all I/O device drivers, then reinstall the drivers

one by one.

•

Reseat the SATA cable.

•

Reseat the memory card.

•

Reseat the power adapter.

•

Replace the mainboard.

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Summary of Contents for SP-2500 Series

Page 1: ...POS Terminal SP 2500 Series Service Manual...

Page 2: ...of this device in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense FCC WARNING Changes or modifica...

Page 3: ...be mixed with other commercial waste for disposal WARNING The system uses a 3V CR2032 battery mounted on the mainboard to keep time There is a risk of explosion if the wrong battery type is used when...

Page 4: ...ied personnel should perform repairs Damage due to unauthorized servicing is not covered by the warranty CAUTION Under no circumstances touch the inverter while power is connected to the machine Alway...

Page 5: ...5 Contact Information Partner Tech Corporation 10F No 233 2 Baoqiao Rd Xindian Dist New Taipei City 231 Taiwan http www partner com tw...

Page 6: ...ntent hereof without obligation of the manufacturer to notify any person of such revision or changes Trademark Recognition All product names used in this manual are the properties of their respective...

Page 7: ...t Guidelines 13 Cash Drawer Checkout 13 LCD Symptoms 14 Touch Screen Symptoms 15 Power Symptoms 15 Network Symptoms 15 USB Symptoms 16 Peripheral Device Symptoms 16 Boot Symptoms 16 Chapter 3 Replacin...

Page 8: ...8...

Page 9: ...to unpack and identifying components on the device Unpacking It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned for service Please un pack an...

Page 10: ...Out COM2 Dual Display COM1 COM4 Power Button I O Panel COM3 MIC Line Out LAN MSR IC Reader iButton Fingerprint 2D Scanner RFID 3 optional display sizes RJ 11 Cash drawer port VGA2 VGA1 USB 2 0 USB 12V...

Page 11: ...Signal 1 Red 6 AGND 11 N A 2 Green 7 AGND 12 DDC DAT 3 Blue 8 AGND 13 Horizontal Sync 4 N A 9 N A 14 Vertical Sync 5 GND 10 GND 15 DDC CLK 1 4 Pin Signal 1 USB Vcc 2 USB 3 USB 4 USB GND 1 5 6 9 COM Co...

Page 12: ...ASEOPEN2 2 CASH1 3 CASEOPEN1 4 24V 5 CASH2 6 GND Voltage is selected via JP1 Pin Signal Pin Signal 1 TXA 5 TXC 2 TXA 6 TXB 3 TXB 7 TXD 4 TXC 8 TXD DC 12V Input Connector Pin Define 1 2 3 4 5 Pin Signa...

Page 13: ...e 9 1 5 4 Pin Signal Pin Signal 1 USB Vcc 5 StdA_SSRX 2 USB 6 StdA_SSRX 3 USB 7 GND 4 USB GND 8 StdA_SSTX 9 StdA_SSTX USB 12V connector pin define USB 24V connector pin define 1 5 4 8 1 5 4 8 Pin Sign...

Page 14: ...14...

Page 15: ...in order If you replace an FRU and the symptom remains reinstall the original FRU before going to the next step Do not replace non defective FRUs Cash Drawer Checkout Refer to the following to check...

Page 16: ...Close Low 0 Open Cashdrawer A Status port 05A8 6 High 1 Close Low 0 Open Cashdrawer B Status port 05A8 7 High 1 Close Low 0 Open LCD Symptoms Symptom Corrective Procedure LCD backlight is not working...

Page 17: ...ective Procedure Power shuts down unexpectedly Cannot turn the system on Reseat the power AC adapter cable Reseat the power AC adapter Replace the mainboard Cannot turn the system off Hold down the po...

Page 18: ...mptoms Symptom Corrective Procedure USB ports do not work COM ports do not work Reseat the I O cable Reinstall the drivers Replace the mainboard Boot Symptoms Symptom Corrective Procedure System conti...

Page 19: ...AUTION To prevent scratching the case of the device make sure the worktop surface is clean and flat If you need to put the display facing down be sure to use a foam mat Replacing Parts Take note of th...

Page 20: ...20 Hard Disk Drive 1 Remove two manual screws 2 Remove the HDD bay cover 3 Remove the screw that secures the HDD tray to the base 4 Pull the HDD out of its bay...

Page 21: ...21 5 Remove four screws securing the HDD to its tray...

Page 22: ...22 Mainboard 1 Remove two manual screws and three screws 2 manual screws 3 screws 2 Remove the base cover 3 Remove power switch cable...

Page 23: ...23 4 Remove speaker cable 5 Pull out the mainboard bracket...

Page 24: ...e proceeding remove the following FRUs Mainboard 1 Flip the mainbord bracket 2 Pull the SATA connector through the hole in the mainboard bracket 3 Secure the SATA connector to the mainboard bracket 4...

Page 25: ...25 5 Secure the HDD with the HDD kit 6 Slide in the HDD tray to connect the SATA connector 7 Screw the SATA tray on the base...

Page 26: ...26 Assemble Front Screen 1 Remove four screws to remove the arm cover 2 Secure the arm on the base cover with four screws...

Page 27: ...27 3 Plug the screen cable on the mainboard through the arm 4 Secure the base cover 5 Plug the screen cable on the front screen...

Page 28: ...28 6 Hook front screen to the arm 7 Secure the front screen with two screws...

Page 29: ...29 Assemble Second Screen 1 Remove four screws to remove the arm cover 2 Secure secondary arm on the primary arm with screws 3 Plug the screen cable on the mainboard through the arm...

Page 30: ...4 Secure the base cover 5 Assemble Front Screen and Rear Screen MSR Reader 1 Remove two screws to remove the MSR cover 2 Connect the MSR Reader cable to the screen 3 Secure the MSR Reader on the scre...

Page 31: ...to remove the IC Card Reader cover 2 Connect the IC Card Reader cable to the screen 3 Secure the IC Card Reader on the screen Fingerprint 1 Remove one screw to remove the Fingerprint cover 2 Connect...

Page 32: ...32 3 Install the Fingerprint 4 Secure the Fingerprint cover on the screen...

Page 33: ...33 i Button 1 Remove one screw to remove the i Button cover 2 Connect the i Button cable to the screen 3 Put the cables into the compartment 4 Secure the i Button cover on the screen...

Page 34: ...34 2D Scanner 1 Remove one screw to remove the 2D Scanner cover 2 Connect the 2D Scanner cable to the screen 3 Secure the 2D Scanner cover on the screen...

Page 35: ...3 0 1 DC 12V input power jack 1 DC 12V output 1 optional Printer port 1 optional MIC jack 1 optional Audio Line out jack 2 optional Power USB ports 24V x 1 12V x 1 1 VGA port Expansion Options 1 Mini...

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