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Partner PT-5900, User Manual

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Partner PT-5900 User Manual Download Page 48

42 

A P P E N D I X

Having the PT-5900 Serviced 

If you are unable to solve the problem, you should have the terminal serviced. Pack the terminal in the 

original carton. (See “Unpacking the PT-5900” on page 1.) Include a description of the problem and a 

checklist of the steps you took when trying to fix the problem. The information may be useful to the service 

personnel. Return the terminal to the place you purchased it.

Summary of Contents for PT-5900

Page 1: ...All in one POS Terminal PT 5900 User Manual ...

Page 2: ......

Page 3: ...ipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equi...

Page 4: ...hock and damage to the components Only use the power source indicated on the marking label If you are not sure contact your dealer or the Power Company The unit uses a three wire ground cable which is equipped with a third pin to ground the unit and prevent electric shock Do not defeat the purpose of this pin If your outlet does not support this kind of plug contact your electrician to replace you...

Page 5: ... Utility 16 BIOS navigation keys 16 Using BIOS 17 Main Screen 18 OC Tweaker 19 Advanced Settings 20 CPU Configuration 21 Chipset Configuration 22 ACPI Configuration 23 Storage Configuration 24 SATAII_1 SATAII_2 25 PCIPnP Configuration 26 SuperIO Configuration 27 USB Configuration 28 H W Monitor 29 Boot Settings 30 Boot Settings Configuration 31 Security Settings 32 Exit Menu 33 CHAPTER 3 UPGRADING...

Page 6: ...PPENDIX 39 Troubleshooting 39 Tips for Troubleshooting 39 The Power On Self Test 39 Beep Errors at POST 39 Beep Message Errors at POST 40 General Problems 41 Having the PT 5900 Serviced 42 Specifications 43 ...

Page 7: ...components on page 3 Connecting peripheral devices on page 6 Powering the machine on and off on page 7 Setting COM ports on page 8 Unpacking the machine The machine and cable accessories are packed in a cardboard carton with foam padding for protection during shipping Figure 1 1 Unpacking the machine Carefully unpack the machine and keep the packing materials If you need to ship it in the future r...

Page 8: ...king the package contents After you unpack the device check that the following items are included If any item is missing or appears damaged contact your dealer immediately PT 5900 Adapter Power Cable Driver CD with drivers and the user manual PDF file ...

Page 9: ... components This section describes the parts and connectors on the machine 1 2 4 3 Figure 1 2 Front right view Component Description 1 15 inch TFT LCD 2 Power LED indicator 3 Power Button 4 IO Panel Front right view ...

Page 10: ...4 C H A P T E R 1 G E T T I N G S TA R T E D Rear view 1 2 3 4 Figure 1 3 Rear view Component Description 1 MSR optional Slot 2 VFD Customer Display optional Slot 3 Rear Cover 4 Rear Cover Latches ...

Page 11: ... 1 4 5 7 8 9 10 11 12 13 14 Connector Description 1 DC 12V input connector 2 COM3 port 3 Microphone jack 4 Line Out jack 5 USB port 6 VGA port 7 COM1 port 8 PS 2 port for MSR 9 HDD cable hole 10 COM4 port 11 Line In jack 12 LAN jack 13 LPT port 14 PS 2 port ...

Page 12: ...cted to the machine Refer to the user manual of the device you are connecting for instructions on installing drivers where needed USB Compliant devices Adapter ADSL modem or router MR HS AA CD OH SD RD TR Monitor CAUTION Printer Speaker Microphone NOTE COM1 is designed to support RS 232 interface devices cable length is limited to 4 5 feet COM3 and COM4 are designed to support RS 232 interface dev...

Page 13: ... outlet AC100 240 V 5 Press the power button it s at the bottom left of the machine The power LED turns on 6 To turn off the machine shut down the operating system The main power turns off automatically Using adaptor higher than 12V 12 5A may damage the system CAUTION NOTE You may need to force power off the machine for example if the operating system you are using does not support power down by t...

Page 14: ...connect devices to COM3 COM4 COM5 ports the drivers must be installed first Follow these instructions to install drivers 1 Browse to the DRIVER USB to Serial COM port 2 Double click PL2303 Driver exe The following screen appears Click Next to continue 3 Click Continue Anyway ...

Page 15: ...Click Finish to close 5 Go to Start Control Panel System Hardware tab Device Manager 6 Right click on Universal Serial Bus controllers and select Scan for hardware changes The system will detect USB devices ...

Page 16: ... E T T I N G S TA R T E D 7 When Found New Hardware Wizard appears check Yes now and every time I connect a device and then click Next to continue 8 Check Install the software automatically and then click Next to continue ...

Page 17: ...peat three times 10 Next browse to the DRIVER Com_Setting Double click Com_Setting msi to install Partner Com port Manager Click Next to continue NOTE Partner Comport Manager requires Net Framework if it is not installed then it will prompt to install it ...

Page 18: ...12 C H A P T E R 1 G E T T I N G S TA R T E D 11 Click Next to continue 12 Click Next to continue ...

Page 19: ...13 13 Click Close to complete the installation 14 Go to Start All programs Partner Comport Manager Com_setting ...

Page 20: ...14 C H A P T E R 1 G E T T I N G S TA R T E D 15 When the following screen appears Click Start and then restart the system ...

Page 21: ...Boot Settings on page 30 Security Settings on page 32 Exit Menu on page 33 About the Setup Utility The BIOS Setup Utility enables you to configure the following items Hard drives diskette drives and peripherals Video display type and display options Password protection from unauthorized use Power management features This Setup Utility should be used for the following When changing the system confi...

Page 22: ...essage appears Press F2 or DEL to run Setup Press the delete key Delete to access the BIOS Setup Utility BIOS navigation keys The BIOS navigation keys are listed below Key Function Select screens Select items Modify the selected field s values Enter Go to sub screen F1 Display a screen that describes all key functions F9 Load the default settings F10 Save the current configuration and exit BIOS se...

Page 23: ... the highlight to other options When an option is highlighted execute the option by pressing Enter Some options lead to pop up dialog boxes that prompt you to verify that you wish to execute that option Other options lead to dialog boxes that prompt you for information Some options marked with a triangle lead to sub screens that enable you to change the values for the option Use the cursor arrow k...

Page 24: ...w This screen displays System BIOS Information Processor System memory System Time and System Date System Time System Date The System Time and System Date items show the current date and time held by the machine If you are running a Windows OS these items are automatically updated whenever you make changes to the Windows Time and Date Properties utility Figure 2 2 Main Screen ...

Page 25: ...tting the safe boot up mode will be issue from Boot Failure Guard and provide a BIOS setting Interface to parameter reset correction This item is used to enable disable the feature of Boot Failure Guard Boot Failure Guard Count This item is used to enable disable the feature of Boot Failure Guard Count Would you like to save current setting as user defaults You can load and save three user default...

Page 26: ... Configuration ACPI Configurations Storage Configurations PCIPnP Configurations SuperIO Configurations and USB Configurations ASRock Instant Flash This item is used to execute the BIOS update utility The utility can search BIOS files in USB and hard disk drive automatically for updating Figure 2 4 Advanced Settings Screen ...

Page 27: ...logy This item is used to enable disable the Hyper Threading technology Hyper Threading technology allows one processor to work on two separate operations at the same time CPU Configuration Figure 2 5 CPU Configuration sub menu ...

Page 28: ...hat system memory is dynamically allocated for optimal balance between graphics and system performance DVMT FIXED Memory When set to DVMT FIXED Mode the graphics driver will allocate a fixed amount of memory as dedicated graphics memory as well as allow more system memory to be dynamically allocated between the graphics processor and the operating system Flat Panel Type This item allows you to sel...

Page 29: ...stem memory Restore on AC Power Loss This item sets the system status after restore on AC power loss PCI Devices Power On This item is used to enable disable PCI devices to turn on the system PS 2 Keyboard Power On This item is used to enable disable PS 2 keyboard to turn on the system RTC Alarm Power On This item is used to enable disable RTC Real Time Clock to power on the system ACPI HPET Table...

Page 30: ...24 C H A P T E R 2 B I O S S E T U P SATA Operation Mode This feature allows users to select SATA operation mode Storage Configuration Figure 2 8 Storage Configuration sub menu ...

Page 31: ... Off to disable the LBA Large mode Block Multi Sector Transfer Set this item to On will enhance hard disk performance by reading or writing more data during each transfer PIO Mode This item is used to select the IDE PIO Programmable I O mode program timing cycles between the IDE drive and the programmable IDE controller As the PIO mode increases the cycle time decreases DMA Mode This allows user t...

Page 32: ...6 C H A P T E R 2 B I O S S E T U P PCI Latency Timer This item allows you to adjust the PCI Latency Timer of all PCI devices on the PCI bus PCIPnP Configuration Figure 2 10 PCIPnP Configuration sub menu ...

Page 33: ...This item allows user to select the I O address for the parallel port Parallel Port Mode This item allows user to select the parallel port mode EPP Version This item allows user to select the EPP version ECP Mode DMA Channel This item allows user to assign a DMA channel for use by the parallel port Parallel Port IRQ This item allows user to select the IRQ for the parallel port ...

Page 34: ... When enabled the BIOS will enable legacy support for USB keyboards mice and floppy drives You will be able to use these USB devices even with operating systems that do not support USB USB Keyboard Remote Power On This item is used to enable disable USB keyboard remote to turn on the system USB Mouse Power On This item is used to enable disable USB mouse to turn on the system Figure 2 12 USB Confi...

Page 35: ...l operate in full speed If you set this option as Enabled you will find the items Target CPU Temperature and Target Fan Speed appear to allow you adjusting them Target CPU Temperature This item allows you to select a target CPU temperature Target Fan Speed This item allows you to set the target fan speed You can adjust the target fan speed according to the target CPU temperature Chassis Fan Contro...

Page 36: ...E T U P Boot Settings This screen allow you to configure the boot options Figure 2 14 Boot Settings screen 1st Boot Device Set the boot device options to determine the sequence in which the computer checks which device to boot from ...

Page 37: ...is item is used to enable disable the boot from onboard LAN function Bootup Num Lock This setting is to set the Num Lock status when the system is powered on Setting to On will turn on the Num Lock key when the system is powered on Setting to Off will allow users to use the arrow keys on the numeric keypad ...

Page 38: ...r user password User Access Level This item allows you to set the user access rights to the BIOS Setup Utility No Access prevents user access to the BIOS Setup Utility View Only allows the user to view but not change the BIOS Setup Utility fields Limited allows the user to changes some fields Full Access allows the user to changes all fields except the supervisor password Clear User Password Selec...

Page 39: ...ess Enter to discard any changes that you have made in the Setup Utility When the dialog box appears press OK to discard changes and exit or press Cancel to return to the menu Load BIOS Defaults This option opens a dialog box that lets you load BIOS defaults for all appropriate items in the Setup Utility The BIOS defaults place no great demands on the system and are generally stable If the system ...

Page 40: ...defaults for all appropriate items in the Setup Utility The AHCI defaults place demands on the system that may be greater than the performance level of the components and set the SATA mode to AHCI Follow these instructions to load the defaults 1 From the Exit screen scroll to Load Performance Setup Default AHCI mode 2 Press Enter to open the Load Performance Setup Default AHCI mode screen 3 Select...

Page 41: ...lectrical shorts If the LCD breaks and fluid gets onto your hands or into your eyes immediately wash with water and seek medical attention Only qualified personnel should perform repairs on the PT 5900 Damage due to unauthorized servicing is not covered by the warranty If you are not confident of installing a hard drive or CompactFlash card we recommend that you refer the job to qualified personne...

Page 42: ...r tools can prevent you from accidentally damaging the internal components Most of the electrical and mechanical connections can be disconnected by using your fingers It is recommended that you do not use needle nosed pliers to disconnect connectors as these can damage the soft metal or plastic parts of the connectors CAUTION To prevent scratching the case of the machine make sure the worktop surf...

Page 43: ...following to remove and replace the hard drive 1 Turn off the device properly through the operating system 2 Disconnect the power cord from the power outlet 3 Rotate the LCD screen forward 4 Open the rear cover latches 5 Remove the rear cover ...

Page 44: ... E N T S 6 Remove the two screws to remove the hard drive tray 7 Disconnect the power cable and SATA cable from the hard drive 8 Remove the four screws then remove the hard drive out from the tray To replace the hard drive reverse the above procedure ...

Page 45: ...echnical support or for passing on to service personnel Use some other electrical device to confirm that the electrical outlet is working Ensure all connections are securely attached The Power On Self Test The Power On Self Test POST runs every time you turn on or reset the computer The POST checks memory the mainboard the display the keyboard the disk drives and other installed options If failure...

Page 46: ... failed Have the PT 5900 serviced HARD DISK S FAIL 40 HDD controller diagnostics failed Have the PT 5900 serviced HARD DISK S FAIL 20 HDD initialization error Have the PT 5900 serviced HARD DISK S FAIL 10 Unable to recalibrate fixed disk Have the PT 5900 serviced KEYBOARD IS LOCKED OUT UNLOCK THE KEY The keyboard is locked and the key board controller is pulled low Have the PT 5900 serviced KEYBOA...

Page 47: ...ed An unidentified message is displayed Reboot the computer and run the BIOS Setup Utility Confirm the Setup Utility parameters If the same message is displayed after booting up again have the PT 5900 serviced You cannot operate the printer Check the printer cable connection Ensure that the printer power switch is turned on Confirm that the printer is on line You cannot use a mouse or keyboard Che...

Page 48: ... terminal serviced Pack the terminal in the original carton See Unpacking the PT 5900 on page 1 Include a description of the problem and a checklist of the steps you took when trying to fix the problem The information may be useful to the service personnel Return the terminal to the place you purchased it ...

Page 49: ... I O Interface 3 COM Ports 1 DB 15 VGA Port 1 DB 25 for LPT Port 1 PS 2 Keyboard Port 1 PS2 Mouse Port 1 RJ 45 LAN Port with activity link and Speed LEDs 3 Audio Ports 1 Line in 1 Line out 1 MIC in 4 USB 2 0 Ports 1 DC 12V Power Adaptor Connector Optional Peripherals 3 tracks magnetic reader Customer display module 2 x 20 VFD Biometric Reader Smart Card Reader I Button RFID reader KB 32 32 Keys Ke...

Page 50: ...44 A P P E N D I X Operating Temp 0 40 C Storage Temp 20 C 60 C Humidity 15 80 ...

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