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Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877-504-0233 with any questions or concerns regarding
this product or warranty.
Replacement Parts
Make sure that you keep your Ember flying. Replacement parts are
available at your local hobby shop or from Horizon Hobby (www.
horizonhobby.com). Please try your local hobby shop first. By
supporting them, they will be there when you need them.
Item #:
Description:
Retail
PKZ3001
3.7V 70mAh LiPo Battery: Ember
8.99
PKZ3241
Transmitter: Ember
63.99
PKZ3102
Prop w/Spinner: Ember, Citabria
2.99
PKZ3206
Main Gear Set; Ember
4.99
PKZ3207
Tail Gear Set: Ember
3.49
PKZ3203
Decal Sheet: Ember
3.49
PKZ3215
Instruction Manual: Ember
0.99
PKZ3216
Main Motor: Ember
9.99
PKZ3220
Main Wing: Ember
8.99
PKZ3222
Pushrods: Ember
5.99
PKZ3224
Tail Wing w/Accessories: Ember
8.99
PKZ3228
Gearbox w/Motor: Ember
15.99
PKZ3240
Charger : Ember
19.99
PKZ3251
Receiver: Ember
63.99
PKZ3261
Fuse/Elect, Motor, Rx: Ember
85.99
PKZ3267
Bare Fuselage: Ember
19.99
are not designed to withstand the rigors of shipping without additional
protection. Ship via a carrier that provides tracking and insurance for lost
or damaged parcels, as Horizon is not responsible for merchandise
until it arrives and is accepted at our facility. A Service Repair Request
is available at www.horizonhobby.com on the “Support” tab. If you do not
have internet access, please include a letter with your complete name,
street address, email address and phone number where you can be reached
during business days, your RMA number, a list of the included items,
method of payment for any non-warranty expenses and a brief summary of
the problem. Your original sales receipt must also be included for warranty
consideration. Be sure your name, address, and RMA number are clearly
written on the outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt
verifying the proof-of-purchase date. Provided warranty conditions have been
met, your Product will be repaired or replaced free of charge. Repair or
replacement decisions are at the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be
completed and payment will be required without notification or
estimate of the expense unless the expense exceeds 50% of the
retail purchase cost. By submitting the item for repair you are agreeing
to payment of the repair without notification. Repair estimates are available
upon request. You must include this request with your repair. Non-warranty
repair estimates will be billed a minimum of ½ hour of labor. In addition you
will be billed for return freight. Please advise us of your preferred method
of payment. Horizon accepts money orders and cashiers checks, as well as
Visa, MasterCard, American Express, and Discover cards. If you choose to
pay by credit card, please include your credit card number and expiration
date. Any repair left unpaid or unclaimed after 90 days will be considered
abandoned and will be disposed of accordingly. Please note: non-
warranty repair is only available on electronics and model engines.
Electronics and engines requiring inspection or repair should be shipped to
the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other Products requiring warranty inspection or repair should be shipped
to the following address:
Summary of Contents for Ember
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