17
GUARANTEE CONDITIONS
Standard Guarantee Conditions
We Parkinson Cowan undertake that if, within 12 months of the date of the purchase, this Parkinson
Cowan appliance or any part thereof is proved to be defective by any reason only of faulty
workmanship or materials, we will, at our option, repair or replace the same FREE OF ANY CHARGE
for labour, materials or carriage on condition that:
•
The appliance has been correctly installed and used only on the electricity supply stated on the
rating plate.
•
The appliance has been used for normal domestic purposes only, and in accordance with the
manufacturer's instructions.
•
The appliance has not been serviced maintained, repaired, taken apart or tampered with by any
person not authorised by us.
•
All service work under this guarantee must be undertaken by a Parkinson Cowan Service Force
Centre.
•
Any appliance or defective part replaced shall become the Company's property.
•
This guarantee is in addition to your statutory and other legal rights.
Home visits are made between
8.30am and 5.30pm
Monday to Friday
.
Visits may be available
outside these hours, in which case a
premium
will be charged.
Exclusions
This guarantee does not cover:
•
Damage or calls resulting from transportation, improper use or neglect, the replacement of any light
bulbs or removable parts of glass or plastic.
•
Costs incurred for calls to put right an appliance which is improperly installed or calls to appliance
outside the United Kingdom.
•
Appliances found to be in use within a commercial or similar environment, plus those, which are
the subject to rental agreements.
•
Products of Parkinson Cowan manufacture which are not marketed by Parkinson Cowan.
European Guarantee
If you should move to another country within Europe then your guarantee moves with you to your new
home subject to the following qualifications:
•
The guarantee starts from the date you first purchased your product.
•
The guarantee is for the same period and to the same extent for labour and parts as exist in the
new country of use for this brand or range of products.
•
This guarantee relates to you and cannot be transferred to another user.
•
Your new home is within the European Community (EC) or European Free Trade Area.
•
The product is installed and used in accordance with our instructions and is only used
domestically, i.e. a normal household
•
The electrical supply complies with the specification given in the rating label.
•
The product is installed taking into account regulations in your new country.
Before you move, please contact your nearest Customer Care Centre, listed below, to give them
details of your new home. They will then ensure that the local Service Organisation is aware of your
move and able to look after you and your appliances.
France
Senlis
+33 (0) 3 44 62 20 13
Germany
Nürnberg
+49 (0) 800 234 7378
Italy
Pordenone
+39 (0) 800117511
Sweden
Stockholm
+46 (0) 20 78 77 50
UK
Slough
+44 (0) 1753 219898