If you notice something out of the ordinary, please contact our support at
[email protected]
Often, we can give you simple, guided instructions on how to fix smaller
problems yourself. However, there might be cases where we would need
you to send your camera to us, so we can have a look and fix it here.
Check your camera in advance of your next dive!
What should I do if I notice something is not working?
Before your next dive
IMPORTANT: Don’t open up your camera and try to fix it
yourself without guidance from our support team. Unguided
maintenance can lead to broken parts, which can further
lead to the camera flooding on your next trip.
14
•
Does your camera turn on and off without problems? Sweet.
•
Do the selector ring and the activation switch move effortlessly? Great.
•
Can you do a short recording and snap a picture wihout any issuse?
Awesome.
•
Does that recording look fine without any disturbances in the image
quality? Perfect.
•
Have you updated your camera with the newest firmware and updated
your Paralenz App? Congrats, your camera is ready!
This is why it is important that you check your camera in advance of your
next trip, so we can make sure to handle the repair and shipment of your
camera on time.