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Customer service and product support are available on line at www.paragonlockandsafe.com.
WARRANTY AND RETURN POLICY
Thank you for choosing a Paragon Lock and Safe product. Paragon Lock and Safe (PL&S) warrants the original
purchaser of new equipment manufactured by PL&S to be free from defects in material or workmanship from the date of
the original purchase for a period of one year. In the event the safe being replaced is no longer manufactured, PL&S will
provide a safe they deem to be “equivalent”.
The obligation of PL&S under this warranty is limited to the replacement of any parts or components that in the opinion of
PL&S are defective, F.O.B. the factory, or at any other location that PL&S may designate.
In the case of fire (for fireproof models): PL&S will replace your safe for free. You will provide a police and fire report and
we will ship you your safe replacement. In the case of a break-in: PL&S will repair or replace your safe for free. You
simply send your safe back along with a copy of the police report. In the case of problems with locks, bolt work, or
handle: PL&S will repair your safe for free. Simply send your safe back--if we cannot fix it, we will ship you a safe
replacement.
The original purchaser who has provided proper proof of the original retail purchase and all other requested information
is the holder of this warranty. This warranty is non-transferable and covers you as long as you own the safe and have
your original invoice. Make sure you save a copy of your invoice.
All shipping damages must be claimed with the designated shipper. Check the shipping carton for damage before
signing the bill of lading.
If an item is opened and deemed to be defective within 30 days from the date of delivery, please contact us at
www.paragonlockandsafe.com for return instructions. A PL&S RMA is required when returning defective merchandise.
When returning your order please include a copy of your order number with date purchased, your PL&S RMA and the
reason for the return.
Any defective component, part or assembly returned to PL&S will be replaced by PL&S. PL&S will not be responsible for
any expenses incurred by the customer under the terms of this warranty, nor shall it be responsible for any damages
consequential, special, contingent, or otherwise; or expenses or injury arising directly or indirectly from the use of a
PL&S product. Any component, part or assembly returned to PL&S must be returned at the customers expense along
with proof of purchase. PL&S reserves the right to determine whether the terms of this warranty have been properly
complied with. In the event that the terms are not complied with, PL&S shall be under no obligation to honor this
warranty.
Implied Warranties.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED IN DURATION TO THE DURATION OF
THIS WARRANTY. PL&S SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR
BREACH OF ANY EXPRESS OR IMPLIED WARRANTY. PL&S AND YOUR MAXIMUM LIABILITY TO THE OTHER IS
LIMITED TO PURCHASE PRICE YOU PAID FOR PRODUCTS OR SERVICES PLUS INTEREST ALLOWED BY LAW.
Dispute Resolution.
You and PL&S agree that any Dispute between you and PL&S will be resolved exclusively and
finally by arbitration administered by the National Arbitration Forum (NAF) and conducted under its rules, except as
otherwise provided below. You and PL&S will agree on another arbitration forum if NAF ceases operations. The
arbitration will be conducted before a single arbitrator, and will be limited solely to the Dispute between you and PL&S.
Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be
entered thereon in any court of competent jurisdiction. THIS AGREEMENT AND ANY SALES THERE UNDER SHALL BE
GOVERNED BY THE LAWS OF THE STATE OF MICHIGAN, WITHOUT REGARD TO CONFLICTS OF LAWS RULES.
Warranty shall not apply to: products which are used for a purpose other than which they were designed for or which
have been altered in any way that would be detrimental to the performance or life of the product. Misapplication, misuse
or negligence will revoke the warranty.
Copyright 2010 DTX International
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