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Paradyne HotWire 5170, User Manual

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Paradyne HotWire 5170 User Manual Download Page 19

Using the HotWire Diagnostics Utility

 3-2

5100-A2-GB22-10

April 1997

Symptom

Possible Solution

Possible Cause

Experiencing
several errors while
transferring files.

Bad connection to
the CO.

Bad Ethernet card.

Bad Ethernet
cable.

1. Run local Loopback test; see 

Running

Loopback Tests

.

2. Run Remote Loopback test.

3. Run Ethernet Loopback test.

4. Attempt to reset the 5170 unit; see

Resetting the RTU

.

5. Contact your customer service

representative.

Cannot connect to
Central Office.

Network Link is
down.

Network cable not
connected.

1. Run a Remote Loopback test; see

Running Loopback Tests

.

2. If Remote Loopback test is successful,

check Link State; see 

Viewing

Transmission Statistics and Network
Status

.

3. If link is up, check network cable

connection.

Cannot run
diagnostics. System
hangs.

1. Restart Diagnostic Utility.

2. Contact your customer service

representative.

Summary of Contents for HotWire 5170

Page 1: ...HOTWIRE 5170 REMOTE TERMINATION UNIT USER S GUIDE Document No 5100 A2 GB22 10 April 1997 ...

Page 2: ...rves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of Paradyne Corporation to notify any person of such revision or changes Changes and enhancements to the product and to the information herein will be documented and issued as a new release to this manual Warranty Sales and Service Information Contact your sales or service repr...

Page 3: ...the final configuration the product must comply with the applicable Safety Standards and regulatory requirements of the country in which it is installed If necessary consult with the appropriate regulatory agencies and inspection authorities to ensure compliance 8 A rare phenomenon can create a voltage potential between the earth grounds of two or more buildings If products installed in separate b...

Page 4: ...e may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation The name address and telephone number of the responsible party is given below Paradyne Corporation 8545 126th Ave No Largo Florida 33773 Phone 813 530 2000 The authority to operate this equipment is conditioned by the requirement that no modificatio...

Page 5: ... Access System 1 1 About the 5170 Remote Termination Unit 1 2 Features 1 2 Equipment and Software Requirements 1 3 HotWire 5170 RTU Diagnostics Utility 1 3 User Interface 1 3 2 Installation Before You Begin 2 1 Package Contents 2 1 Installing the HotWire 5170 Remote Termination Unit 2 2 About the RTU Rear Panel 2 2 Power Up Self Test 2 5 Installing the HotWire 5170 RTU Diagnostics Utility 2 6 ...

Page 6: ...RTU Status 3 6 Resetting the RTU 3 7 Viewing Utility and Firmware Version Numbers 3 7 Viewing Transmission Statistics and Network Status 3 8 Running Loopback Tests 3 9 Loopback Test Results 3 10 Downloading Firmware 3 11 Exiting the Utility 3 11 A LEDs B Pin Assignments DSL Interface B 1 LAN Ethernet Interface B 2 Ethernet Loopback Cable B 2 RS 232 Interface B 3 C Technical Specifications Glossary...

Page 7: ...w of the HotWire 5170 RTU and the hardware and software requirements Chapter 2 Installation Describes how to install the RTU and Diagnostic Utility Chapter 3 Using the HotWire Diagnostics Utility Describes how to use the HotWire Diagnostics Utility Appendix A LEDs Provides the LED descriptions Appendix B Pin Assignments Provides the pinouts used for the interface connectors at the rear of the RTU ...

Page 8: ...About This Guide iv 5100 A2 GB22 10 April 1997 Product Related Documents Document Number Document Title 5100 A2 GB20 HotWire 5100 DSL Access System Central Office Access Concentrator User s Guide ...

Page 9: ...ate LAN access over traditional twisted pair telephone wiring Using your RTU you can connect to a Central Office CO to access Internet service providers or corporate networks PC with HotWire 5170 Diagnostic Utility PC with HotWire 5170 Diagnostic Utility Splitter Phone Splitter Phone Router Domain Name Server 497 15203 01 A splitter is an interface device installed by a CO technician outside your ...

Page 10: ...lied windows based diagnostics utility enables users to check RTU status network transmission status and run diagnostic tests As shown in the following illustration the RTU front panel provides several LEDs to indicate RTU operating status Refer to Appendix A LEDs for the descriptions of the LEDs and their operational status indications 496 15216 RX CD LNK DSL LINK LAN 5170 TX RX COL SYS TEST JAB ...

Page 11: ...les Software Requirements DOS 5 0 or later Windows for Workgroups 3 11 or later or Windows 95 HotWire 5170 RTU Diagnostics Utility Use the HotWire 5170 Diagnostics Utility supplied with the RTU for running diagnostics and tests for troubleshooting the unit or downloading firmware The Diagnostics Utility provides screen help in standard Windows format Refer to Chapter 3 Using the HotWire Diagnostic...

Page 12: ...software and hardware requirements in Chapter 1 3 Begin installation Package Contents Your HotWire 5100 RTU package should contain the following HotWire 5170 Remote Termination Unit HotWire 5170 Diagnostics Utility disk 6 pin modular cable DSL connection HotWire 5170 Remote Termination Unit User s Guide ...

Page 13: ... to perform the External Ethernet loopback test on your Ethernet card you will also need an Ethernet Loop cable This is not supplied with your RTU but the pin assignments and wiring to make this cable along with the pin assignments for all the other cables are provided in Appendix B Pin Assignments About the RTU Rear Panel The following figure shows the rear panel for your RTU The installation use...

Page 14: ...ERIAL PORT V 35 DSL DSL Cable 496 15207 3 This step is optional Make this RS 232 connection only to accommodate running the 5170 Diagnostic Utility See Chapter 3 Using the HotWire Diagnostics Utility for a description of this utility Insert the 25 pin connector on the shielded RS 232 cable into the connector marked SERIAL PORT on your RTU Insert the other end of the cable into the serial port on y...

Page 15: ...nd of the cable into the Ethernet jack on the Ethernet card in your PC 0 1 PWR LAN SERIAL PORT V 35 DSL 496 15209 Ethernet Cable 5 Connect the small power connector into the jack marked PWR on your RTU Plug the transformer end of the power cord into a 110V ac power outlet 0 1 PWR LAN SERIAL PORT V 35 DSL 496 15210 Power Cable Power On Off ...

Page 16: ...OL SYS TEST JAB TX PWR Installation is completed You can begin using your DSL connection Refer to Troubleshooting in Chapter 3 if you encounter problems during normal RTU operation Power Up Self Test Whenever you turn on your RTU or after the reset operation is selected in the Diagnostics Utility a power up self test is automatically performed on the RTU to ensure that the unit is installed and fu...

Page 17: ...lling the software When the install program prompts for a destination directory for the Diagnostics Utility you can specify a directory or click on Next to accept the default directory 5 Click on OK when installation completes An icon is created for the utility You can double click on the icon to start the utility when needed NOTE The Diagnostics Utility interferes with network data and operation ...

Page 18: ...ad DSL connection 1 Attempt to reset the RTU see Resetting the RTU 2 Check the DSL connection 3 Contact customer service representative Not receiving data Network Link is down MAC address not acquired or set Ethernet Port not functioning properly 1 Check if link is up see Viewing Transmission Statistics and Network Status Run Remote Loopback test see Running Loopback Tests 2 Display MAC Address se...

Page 19: ...oopback test 4 Attempt to reset the 5170 unit see Resetting the RTU 5 Contact your customer service representative Cannot connect to Central Office Network Link is down Network cable not connected 1 Run a Remote Loopback test see Running Loopback Tests 2 If Remote Loopback test is successful check Link State see Viewing Transmission Statistics and Network Status 3 If link is up check network cable...

Page 20: ...ouble click on the HotWire icon while in Windows The following window appears NOTE The Diagnostics Utility interferes with network data and operation of the RTU so the Utility should not be running in either the open or iconified state during normal RTU operation From the main menu click on File to exit the utility Configuration to access selections for changing the MAC Address setting the COM por...

Page 21: ...een the PC and the RTU for this COM port setting to take effect and to use this utility appropriately Refer to Installing the HotWire 5170 Remote Termination Unit in Chapter 2 Procedure To set the COM port 1 Select COM Port Configuration from the Configuration menu 2 Click on the COM port used as the connection between your PC and the RTU 3 Click on OK to accept the entry and close the window To c...

Page 22: ...dress accordingly Procedure To access the MAC Address window 1 Select Advanced Hardware Setup from the Configuration menu 2 Select MAC Address to display the MAC Address window To change an incorrect address 1 Get MAC address from the Ethernet card 2 Use your keyboard to enter the new MAC address in the field provided Be sure to use the correct address format The address must be entered in hexadec...

Page 23: ...d to provide the latest RTU status If the RTU is up and running the window displays the lines as shown in the example however the firmware version number may be different Refer to the following table for a list of possible status messages and their definition Status Message Definition Device Ready RTU is operational Device Busy RTU is in use Device Timeout RTU is not responding 4 Select Line Rate ...

Page 24: ...llation Procedure 1 Select Hardware Status from the Diagnostics menu to display the Hardware Status window 2 Select Reset Device After using reset check the Device Status again to determine the RTU s operational status Viewing Utility and Firmware Version Numbers Procedure To view the version number of the Diagnostic Utility and the firmware currently used in the RTU 1 Select Help from the Main me...

Page 25: ...ndow can show the number of Packets transmitted and received Bytes transmitted and received CRC errors Packets or frames dropped Link State indicates the status of the network When the Link State is Up the DSL connection is operational If Statistics reports that the Link State is Down see Troubleshooting on page 3 1 If troubleshooting efforts fail contact your customer service representative 2 Cli...

Page 26: ... menu 2 Click on one of the following Local to perform local loopback on the serial port path testing Remote to perform serial port to Central Office HotWire card path testing Internal Ethernet to perform serial port to LAN path testing External Ethernet to perform serial port to LAN path testing Note See Ethernet Loopback Cable in Appendix B for instructions on how to make a test Ethernet Loopbac...

Page 27: ...to start a test Exit to close the window and return to the main menu without running a test or after running a test and viewing results Help to access screen help Loopback Test Results When the test completes the Loopback window displays the summary of the Loopback results including the Values of the relevant counters for the number of requests packets sent Replies received and the success rate Av...

Page 28: ...n window may look slightly different on a Windows for Workgroups 3 11 system 2 Select the appropriate drive for example drive a as shown on the sample Open window It is recommended that you copy the update file to your hard drive and then download Downloading from the a drive is significantly slower than downloading from the hard drive 3 Select the file 4 Click on one of the following OK to accept...

Page 29: ...l LEDs The following illustration shows the location of the LEDs on the faceplate Table A 1 interprets the status of the card when the LEDs are on off or blinking RX CD LNK DSL LINK LAN 5170 TX RX COL SYS TEST JAB TX PWR RTU Status DSL Connector Ethernet Connector 97 15214 01 ...

Page 30: ... Off Normal operation Carrier detect training mode Normal operation Data Mode No carrier LNK On Off Normal operation Link down LAN TX Blinking On Off Normal operation Indicates presence of LAN traffic No data being sent RX Blinking On Off Normal operation Indicates presence of LAN traffic No data being received COL Blinking Off Presence of a collision Normal operation No collisions JAB Blinking Of...

Page 31: ...ssignments B DSL Interface Table B 1 defines the pinouts for the DSL connector It is a 6 pin non keyed modular jack female connector Table B 1 DSL Connector Pin Assignments Pin Use 1 NC 2 NC 3 RING 4 TIP 5 NC 6 NC NC Not connected unused ...

Page 32: ...ector Table B 2 Ethernet Pin Assignments Pin Use 1 RX Data 2 RX Data 3 TX Data 4 NC 5 NC 6 TX Data 7 NC 8 NC NC Not connected unused Ethernet Loopback Cable To make an Ethernet Loopback cable refer to Ethernet Pin Assignments Table B 2 and do the following at the opposite end of the 8 pin connector 1 Connect Pin 1 RX Data to Pin 3 TX Data 2 Connect Pin 2 RX Data to Pin 6 TX Data ...

Page 33: ...connector is a Dual DB 25 pin Table B 3 RS 232 Interface Cable Pin Assignment Pin Number RS 232 Description 1 Ground Protective Ground 2 232_TD Transmit Data 3 232_RD Receive Data 4 NC 5 NC 6 NC 7 Ground Signal Ground Common Return 8 NC 9 NC 10 NC 11 NC 12 NC 13 NC 14 NC 15 NC 16 NC 17 NC 18 NC 19 NC 20 NC 21 NC 22 NC 23 NC 24 NC 25 NC ...

Page 34: ... connector for use with a CAP Carrierless Amplitude and Phase Modulation RADSL multi speed RJ45 connector for Ethernet LAN connection Management RTU supports local diagnostic and test support via Diagnostics Utility Power Consumption Fewer than 8 watts Operating Environment Ambient Temperature 32 to 120 F 0 to 50 C Relative Humidity 5 to 90 non condensing Shock and vibration sufficient to withstan...

Page 35: ...r receiving data Hardware Interrupt Request A signal used by your device to inform your CPU when it wants to transfer or receive data Local Area Network A network that spans a small geographic area e g a building Light Emitting Diodes Indicators on a device that usually show the status of a component LEDs may have three states blinking on or off Media Access Control address Virtual address that id...

Page 36: ...torage 1 3 F File Menu 3 3 Exit 3 11 Firmware downloading 3 11 H Hardware Status window 3 6 3 7 I Installation diagnostics utility 2 6 L LEDs 1 2 A 1 during loopbacks 3 9 SYS 2 5 Link Status 3 8 Local Loopback Test failed 3 10 setting options 3 9 M MAC Address changing 3 5 N Network interference 2 6 3 3 status 3 8 O Operating Environment Specifications C 1 P Packet count 3 9 size 3 9 transmissions...

Page 37: ...EXE 2 6 Statistics byte transmissions 3 8 CRC errors 3 8 packet transmissions 3 8 viewing 3 8 window 3 8 System Messages Device Busy 3 6 Device Timeout 3 6 System Requirements hardware 1 3 software 1 3 W Windows 95 version 1 3 Windows for Workgroups version 1 3 ...

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