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Paraben Photo Backup Stick Universal, Quick Start Manual, Page: 10 / 10

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Photo Backup Stick Universal Quick Start Guide 

 

                    

 © Photo Backup Stick 2020  

https://photobackupstick.com

 

10 

Troubleshooting: 

 

If you are unable to complete a backup, the confirmation screen has a button to “Send 

logs to support”. Tap this button to attach logs for our support team to determine what 

went wrong. Please note, you must have email setup on the device to send logs to us. 

 

Help Files – The Windows app and Mac app both have a comprehensive help files that 

can be accessed from the app. Please read the help file before contacting support.  

Summary of Contents for Photo Backup Stick Universal

Page 1: ...Photo Backup Stick Universal Quick Start Guide Photo Backup Stick 2020 https photobackupstick com 1 Quick Start Guide for Windows Website https photobackupstick com Phone Support 801 930 5821 ...

Page 2: ...ackupstick com 2 Email Support support photobackupstick com Changing the Interface Language To change the language from the default English to another language run the PhotoBackupStartup exe app and click on the Options button Select your language from the drop down list and click OK ...

Page 3: ...to the stick and plug it in See the sections below on how to install the apps Backing Up from Computers Back up photos and videos on Windows or Mac computers by plugging the stick into the computer and running the backup app Backing Up from Phones and Tablets Using a Computer You can back up photos and videos from iPhones and iPads as well as Android phones and tablets by connecting them to the co...

Page 4: ...If you connect a device after the app is running you can click the Refresh button to scan for the device Note By default the option to back up videos is checked If you do not want to back up videos uncheck this box Videos over 4GB in size are too large to back up on the FAT32 formatted Photo Backup Stick drive and will be skipped 4 Click the Start Backup button and wait for the backup to complete ...

Page 5: ...up from Apple iOS phones or tablets without using a computer follow the instructions below 1 Plug your stick into your device You should be prompted to install the Photo Backup Stick app If you are not go to https apps apple com us app photo backup stick universal id1482134898 2 Plug the Photo Backup Stick Universal into your iPhone or iPad Note Use the end with the same tip as your charging cable...

Page 6: ...Backup Stick 2020 https photobackupstick com 6 3 Tap to allow the app to communicate with the stick 4 Start your backup by tapping on Start Backup to back up all photos and videos Backup Photos to backup photos only or Backup Videos to backup videos only ...

Page 7: ...ng a computer follow the instructions below 5 Go to the Google Play store and download the Photo Backup Stick DC app https play google com store apps details id com photo backup stick 6 Install the app and open it 7 Connect the adapter that was included with your Photo Backup Stick for Android DC version to the end of the stick Note Use the adapter with the same tip as your charging cable ...

Page 8: ...Photo Backup Stick Universal Quick Start Guide Photo Backup Stick 2020 https photobackupstick com 8 8 If you are asked to assign the drive to the Photo Backup Stick app check the box and tap OK ...

Page 9: ... on Windows Plug the Photo Backup Stick into your computer and wait for the window to appear Open the backup folder Please note your photos may be stored in several layers of sub folders if you chose to keep the backup structure the same as your computer So to view photos you may need to open several folders under the backup folder before seeing your photos Viewing on Androids Plug the Photo Backu...

Page 10: ...irmation screen has a button to Send logs to support Tap this button to attach logs for our support team to determine what went wrong Please note you must have email setup on the device to send logs to us Help Files The Windows app and Mac app both have a comprehensive help files that can be accessed from the app Please read the help file before contacting support ...

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