Pantum P3010 SERIES User Manual Download Page 92 | Manualshive

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11. Troubleshooting

Please read this section carefully. It may help you to solve common problems encountered
during the printing process. If the problems persist, please contact Pantum Aftersales Service
Centre.

Prior to handling common problems, first check that:

• The power cord is connected correctly and the printer is powered on.
• All of the protective parts are removed.
• The toner cartridge is installed correctly.
• The paper is correctly loaded into the tray.
• The interface cable between the printer and the computer is connected correctly.
• The correct printer driver has been selected and installed properly.
• The computer port is properly configured and is connected to the correct printer port.

11.1. Cleaning Jammed Paper

11.1.1. Paper jam of auto feed tray

1. Open the tray.

2. Gently pull the jammed paper out.

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Summary of Contents for P3010 SERIES

Page 1: ...Guide r NTUM 11 111 1 ANTUM C M Pantum P301 O P3060 Series Pantum P3300 L2300 L2350 M118 M15 Series Monochrome Laser Printer It is recommended that you read this Guide carefully before using the prin...

Page 2: ...rresponding license agreement and they are referred for instructions only All other product and brand names herein may be the registered trademarks trademarks or service marks of their respective owne...

Page 3: ...diation leakage among laser components The laser components shall complies with the requirements of U S Code of Federal Regulations 21 CFR 1040 IEC 60825 1 The following label is attached to the laser...

Page 4: ...cing equipment slot so as to avoid contact with the high voltage device which otherwise may result in fire or electric shock Take care not to spill liquids onto the equipment 12 Do not disassemble the...

Page 5: ...rence and 2 this device must accept any interference received including interference that may cause undesired operation 26 IC Radiation Exposure Statement This equipment complies with Canada and FCC r...

Page 6: ...wired network ports are connected and all wireless network ports are activated 30 Shielded cables must be used with this unit to ensure compliance with the Class B FCC limits 31 This Class B digital a...

Page 7: ...s with the protection requirements of EC directives 2014 30 EU and 2014 35 EU on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility and safe...

Page 8: ...ystem driver installation 35 3 2 1 Driver installation 36 3 3 Add printer to macOS system 38 3 3 1 Add up the printer via USB 38 3 3 2 Add up the printer via wireline connection applicable to wired ne...

Page 9: ...1 Android device mobile printing 63 8 1 1 Pantum 63 8 1 2 Mopria mobile print 64 8 1 3 NFC function 65 8 2 iOS device mobile printing 65 8 2 1 Pantum 65 8 2 2 AirPrint mobile print 67 9 General Setti...

Page 10: ...11 1 3 Middle jam 84 11 1 4 Paper Jam in the Fuser Unit 86 11 1 5 Duplex Unit Jam 88 11 2 Software Failure 89 11 3 Common Troubleshooting 90 11 3 1 Common Problems 90 11 3 2 Image Defects 91 12 Menu...

Page 11: ...P3300DN series P3300DW L2300DW L2350DW M118DW M15DW series Interface type USB NET Wi Fi Print Language GDI PDL Control Panel LED LCD Print Speed A4 30ppm 33ppm Letter 32ppm 35ppm Automatic Two Sided...

Page 12: ...2 1 2 Supplied Accessories Name Parts Toner cartridge Drum component USB Interface Cable Power Cord CD Quick Setup Guide Pantum Warranty Note The Pantum Warranty may not be attached in some regions...

Page 13: ...ess and hold this button for more than 2s to turn the printer power off 7 Automatic Feeder Tray For placing mediums that are printed in auto feed tray 8 Paper deflector of manual feed tray Slide paper...

Page 14: ...er Interface For connecting product to power with power cord 4 Rear Cover For paper release when it gets jammed 5 Duplex Printing Unit For paper feed at duplex printing and paper release when paper ge...

Page 15: ...ccording to ISO 19752 standard Super large volume catridge About 11000 Pages Based on ISO 19752 standard Note The model is subject to increase without notice Consumables capacity may vary with differe...

Page 16: ...able to non Wi Fi model only Please refer to Chapter 1 5 2 1 3 Toner cartridge status indicator Indicate the status of toner cartridge and printer please refer to Chapter 1 5 2 1 4 Menu Open the main...

Page 17: ...on LED control panel No Name Functions 1 Drum paper status indicator Indicate the status of paper and drum component please refer to Chapter 1 5 2 2 2 Toner cartridge status indicator Indicate the sta...

Page 18: ...None 3 Blue indicator normally on Wi Fi connected Turn on save toner function Display meanings of toner cartridge status indicator are as follows No Display of toner cartridge status indicator Status...

Page 19: ...out paper jam paper feed failure 4 Orange indicator normally on Drum component is about to end its expected service life Display meanings of toner cartridge status indicator are as follows No Display...

Page 20: ...d to use special paper extensively which may affect the service life of the printer The print media that does not meet the guidelines listed in this User Guide may result in poor print quality increas...

Page 21: ...all the labels in the market can meet corresponding requirements Use wrinkled blistered or damaged label papers Envelope Envelopes should be loaded evenly Use wrinkled nicked stuck or damaged envelop...

Page 22: ...or to the slot suitable for paper size in order to match paper length and width Note Do not overly squeeze the paper length guide and paper width guide otherwise it could easily lead to deformation of...

Page 23: ...utput tray we recommend that you immediately remove the printed paper from the printer If more than 250 pages 80 g m are put inside the auto feed tray at one time paper jam or paper feed failure will...

Page 24: ...y 3 Slide the paper deflector of manual feed tray to match the two sides of paper Do not use excessive force otherwise paper will be made jammed or skewed 4 Put a flat printing medium into the manual...

Page 25: ...r is put inside printing will be resumed automatically too quick action may make paper caught up in the printer which will easily result in paper jam Note After printing please take out printed papers...

Page 26: ...USB cable 1 Connect the printer to computer via USB cable power the printer and computer on 2 Place the attached installation CD in the computer CD ROM Windows XP system automatically run the installa...

Page 27: ...the power of printer and computer on 2 Connect the computer to wired network 3 Connect network cable to the network interface of printer to make sure the printer is connected to computer network pleas...

Page 28: ...r into driver installation interface 6 Please click on the One click installation button in Method II and install driver software Note You can put your mouse cursor in the One click installation butto...

Page 29: ...not found please check if the printer and computer are in the same network Please see Chapter 5 3 for how to check When the printer IP address changes under printer driver installed with host ID you...

Page 30: ...ndows XP system automatically run the installation procedure Windows 7 Vista Server 2008 system Pop up Autoplay interface click Autorun exe to run the installation procedure Windows 8 system When the...

Page 31: ...on and driver installation If your software has searched several printers click One click intallation button and the printer list interface will pop up Please select Configure printer with Wi Fi via U...

Page 32: ...ndows 7 Vista Server 2008 system Pop up Autoplay interface click Autorun exe to run the installation procedure Windows 8 system When the DVD RW driver window pops up from the right top corner of compu...

Page 33: ...address through Network configuration page Please see Chapter 9 4 for how to print Click on the One click installation button if your software has only searched only one printe and the wireless netwo...

Page 34: ...lect Configure the print via USB and install on the printer list interface and check the USB printer option Click the Confirm button and the wireless network configuration interface will pop up Input...

Page 35: ...method 3 Place the attached installation CD in the computer CD ROM Windows XP system automatically run the installation procedure Windows 7 Vista Server 2008 system Pop up Autoplay interface click Au...

Page 36: ...lation procedure Windows 7 Vista Server 2008 system Pop up Autoplay interface click Autorun exe to run the installation procedure Windows 8 system When the DVD RW driver window pops up from the right...

Page 37: ...ed to install through IP address before you click the button You can check the printer IP address through Network configuration page Please see Chapter 9 4 for how to print Click on the One click inst...

Page 38: ...all the printer in the list with host ID 6 After the installation click Print Test Page button If your printer prints the test page successfully it means that you have installed the driver correctly 3...

Page 39: ...ion interface 4 Click on the Manual installation at the bottom of driver installation interface and enter into manual intallation interface 5 Please select installation language and printer model 6 Se...

Page 40: ...lay the CD beacase of system configuration Please double click Computer icon find DVD RW driver then double click DVD RW driver to run the installation procedure 5 Click on the I agree button on the r...

Page 41: ...est page successfully it means that you have installed the driver correctly 3 1 2 3 Installation by wireless network connection mode applicable to Wi Fi models Wireless network connection type is divi...

Page 42: ...on interface and enter into manual intallation interface 6 Please select installation language and printer model 7 Select Wireless network connection and click on Install 8 Select Yes I want to config...

Page 43: ...successfully it means that you have installed the driver correctly 3 1 2 3 2 Installation in Wi Fi Direct mode 1 Turn the power of printer and computer on 2 Connect computer to the Wi Fi Direct networ...

Page 44: ...tion interface and enter into manual intallation interface 6 Please select installation language and printer model 7 Select Wireless network connection and click on Install 8 Select No the printer has...

Page 45: ...lation click Print Test Page button If your printer prints the test page successfully it means that you have installed the driver correctly 3 1 3 Method of driver unistallation Windows 7 is taken as t...

Page 46: ...rn the power of printer and computer on 2 Insert the CD companying with printer in the CD driver of your computer and double click Pantum XXX Series installation package XXX in Pantum XXX Series repre...

Page 47: ...twork via wireless network configuration tool refer to Chapter 5 1 1 for how to make configuration When configuration is completed unplug USB cable and then on the pop up Add Printer interface you may...

Page 48: ...ner 6 Select printer and then select the corresponding printer mode from the Use menu popping out 7 Click Add 3 3 3 Add up the printer via wireless connection applicable to Wi Fi models 1 Turn the pow...

Page 49: ...or AirPrint no encryption in the Use option box 6 Click Add Note When the printer is connected to computer with USB cable the system will recognize and add AirPrint automatically If AirPrint printer...

Page 50: ...address under the influence of network environment You can check the IP address of printer by printing Network setup page out please refer to Chapter 9 4 for printing method or check network informati...

Page 51: ...s point wireless router connection is divided into wireless network setup and Wi Fi Protected Setup WPS Important Before wireless network installation you must learn about the service set identifier S...

Page 52: ...for installation in the following interface Click Next 2 1 The computer has been connected to wireless network 1 The currently wireless network currently connected to computer is selected as wireless...

Page 53: ...etwork and can contain numbers and letters at the same time 3 WPA WPA2 it is the pre shared key PSK of Wi Fi protected access which connects wireless device and access point via TKIP or AES encryption...

Page 54: ...wireless router If the printer cannot be used normally after wireless network setup is finished please install the drive again 3 Use WPS connection Select No I don t have a USB cable in the interface...

Page 55: ...has wireless network function 5 1 2 2 Wi Fi Protected Setup WPS method 1 Turn on the power of printer and access point wireless router 2 Make sure the printer is in ready state Note If the printer is...

Page 56: ...int wireless router 5 2 1 Preliminary preparations 1 Printer with the Wi Fi Direct feature 2 Wireless client including computer and mobile device with wireless network feature 5 2 2 Wi Fi Direct conne...

Page 57: ...ction invitation without panel confirmation 5 2 2 2 Connection method of wireless client that does not support Wi Fi Direct function input password to connect 1 Turn on printer power 2 Press the Menu...

Page 58: ...etwork Inspect if the firewall software blocks communication If the computer and printer are connected in the same network but they cannot be searched the communication might be blocked by firewall so...

Page 59: ...the IP Address of printer please refer to Chapter 9 4 Note Windows users are suggested to use Microsoft Internet Explorer 8 0 or higher version or Firefox 1 0 or higher version Mac users are suggested...

Page 60: ...network setup tools or Wi Fi Protected Setup WPS please refer to Chapter 5 1 2 6 2 1 1 IPv4 setup IPv4 address of the printer is divided into DHCP auto assignment and manual setting and the DHCP auto...

Page 61: ...list input secret key and click Apply 6 2 2 2 Wireless IP setup Only when the wireless network of printer is turned on the Wireless IP Configuration can be displayed on Web server 1 Click Settings Ne...

Page 62: ...t to add 3 Tick the email addresses and notification contents you want to notify and then click Apply 6 2 3 2 Sleep time setup 1 Log in the embedded Web server please refer to Chapter 6 1 for login me...

Page 63: ...c Two Sided Printing Collate Print Reverse Print N in 1 Poster Print for Windows Operation System only Zoom Print Custom Size Note Windows 7 is taken as example in the above description You can realiz...

Page 64: ...ut and click to save the preset Select preset every time before printing or print according to default setup 7 3 Cancel printing The current printing work can be cancelled in printing process As for p...

Page 65: ...only one piece of paper can be loaded each time Please refer to Chapter 2 for putting papers inside manual feed tray Please refer to Chapter 2 1 for type of mediums that can be printed via manual fee...

Page 66: ...uplex printing of A4 and 16K papers the slide should be adjusted to the A4 position as for Letter Legal Folio and Oficio duplex printing the slide should be adjusted to the Letter position Setup steps...

Page 67: ...57 4 Install the duplex unit in the printer 7 5 2 How to carry out auto duplex printing 1 Open the print job to be printed from the application such as a Notepad 2 Select Print from the File menu...

Page 68: ...58 3 Select printer of the corresponding model 4 Single click Preferences for printing setup 5 Select the Duplex in Basic tab and then select Long Edge or Short Edge...

Page 69: ...Click Print to realize auto duplex printing 7 6 Fine mode printing The Fine mode is applicable to engineering drawings and fine lines printing Set up fine mode in the basic page of printer preference...

Page 70: ...ecause of multiple operating systems 1 Enter the Start menu Control Panel view Devices and Printers 2 Right click printer and select Printer properties in the pull down menu 3 Enter the Secondary Sett...

Page 71: ...rs 2 Right click printer select Printer properties in drop down list 3 Enter Secondary Settings option and set Auto shu off setting 4 Click OK to finish setting Note For printer provided with LCD cont...

Page 72: ...Open Help Document You can open the Printing preferences and click Help button for Windows Operation System only The help document contains the user guide where you can find the information on print s...

Page 73: ...applicable to Android OS 4 4 9 0 Currently Pantum Print supports TXT PDF office documents pictures and Web 8 1 1 2 How to download Pantum App 1 You can download it from its official website http www p...

Page 74: ...t applications which support Mopria printing please visit http mopria org spotlight wall 8 1 2 2 How to download Mopria Print Service 1 Download Mopria Print Service from Google Play and install it on...

Page 75: ...n 8 1 3 2 How to use NFC function to print 1 Inspect if the NFC and Wi Fi Direct function are enabled on the mobile device and if Wi Fi Direct function of printer is enabled Please refer to Chapter 9...

Page 76: ...n screen of an iOS device and the following interface will pop out 3 Click Add a printer button at the top of interface then select the way according to your habit to add the printer 4 Select the func...

Page 77: ...F as an example for explanation 1 Turn on printer power 2 Connect the iOS mobile device with wireless network of the printer Please refer to Chapter 5 for how to connect 3 Open the files you need to p...

Page 78: ...s Chapter mainly introduces some general settings 9 1 System Setting 9 1 1 Language Setting Language Setting is used to select the language to be displayed on the control panel 1 Press Menu to enter t...

Page 79: ...Menu to enter the Menu Settings interface 2 Press OK to select the System Setting option 3 Press direction key or to select Sleep time Set option and press OK key to set the corresponding sleep time N...

Page 80: ...t the System Setting option 3 Press direction key or and select Toner Save option and press OK key to turn on off this mode 9 1 4 Mute printing Set mute mode to realize low speed printing with low noi...

Page 81: ...and wait for factory settings of the printer to recover The printer will restart itself automatically after finishing recovering factory settings 9 1 6 Print a Page for Clean Fix Print a Page for Cle...

Page 82: ...to set off condition and off delay Note Set auto off condition Shutdown under no port state default configuration no port is connected Wi Fi function deactivated printer is under standby or sleep mode...

Page 83: ...ay press direction key to circularly accumulate values from 0 9 press direction key to circularlly input the position from left to right press OK key to save setting and press Return key to return to...

Page 84: ...on key or and select Prt Info Rept option 3 Press OK key to enter information report print You can print product report according to needs Product reports that can be printed include demonstration pag...

Page 85: ...use mild detergents Some parts of the printer may still be hot for a short period after use When opening the front cover or rear cover to clean the parts inside the printer please do not touch the par...

Page 86: ...per to avoid direct light damaging the toner cartridge 3 Clean the inside of the printer by gently wiping the shaded area as shown in picture with adry and lint free cloth 4 Wipe the LSU lens of print...

Page 87: ...please wash it with clear water immediately or see a doctor if feeling unwell Toner cartridge should be placed out of reach of children 2 Service life of toner cartridge The service life of toner car...

Page 88: ...er cartridge taken out on paper to avoid large scale spattering of toner When installing do not touch the surface of the toner cartridge so as to avoid scratching it Toner cartridge replacement steps...

Page 89: ...ide can be uniformly dispersed 5 Pull the seal out and take the toner protection cover out 6 Install the drum component along the inner track to finish installing toner cartridge 7 Take the drum compo...

Page 90: ...ong the track 3 Press the blue button on the left side of drum component with left hand and lift the toner cartridge handle with right hand at the same time to take the toner cartridge out 4 Open the...

Page 91: ...t along the inner track to finish installing toner cartridge 6 Take the drum component with toner cartridge installed and install it inside the printer along the inner track of printer to finish insta...

Page 92: ...d the printer is powered on All of the protective parts are removed The toner cartridge is installed correctly The paper is correctly loaded into the tray The interface cable between the printer and t...

Page 93: ...side the printer and close the front cover then the printer will recover printing automatically 11 1 2 Paper jam of manual feed tray 1 Gently pull the jammed paper out 2 After taking papers jammed out...

Page 94: ...Middle jam Note When papers jammed in the middle are taken out please pay attention and do not touch the shaded area shown below in order to avoid burn 1 Pull paper tray out 2 Gently pull the jammed...

Page 95: ...5 Take the laser toner cartridge out along the track For the purpose of preventing printing quality from affecting by the exposure of photosensitive drum please put the laser toner cartridge inside t...

Page 96: ...r toner cartridge again and close the front cover then the printer will recover printing 11 1 4 Paper Jam in the Fuser Unit Note When papers jammed in fuser unit are taken out please pay attention and...

Page 97: ...en the fuser door using the handles on both sides 3 Gently pull the jammed paper out 4 After taking papers jammed out close the back cover and open the front cover and then the printer will recover pr...

Page 98: ...ove the duplex printing unit from the back of the printer 2 Remove the jammed paper from the duplex unit 3 If the paper does not come out along with the duplex unit open the tray and remove the jammed...

Page 99: ...o the schematic diagram is only for your reference 11 2 Software Failure Problem Solution The printer icon will not be displayed in the Printers and Faxes folder Reinstall the printer driver Ensure th...

Page 100: ...media range The feed roller is dirty Too many papers in paper tray Please install printing medium correctly please print with manual feed tray if special printing medium is used to print Please use th...

Page 101: ...th White spots The print media does not meet the usage specifications for example the media is damp or too rough or has been used previously The paper path is dirty The drum inside toner cartridge is...

Page 102: ...ect loading of the print media Clean the paper path inside the printer Wrinkled paper The print media has been loaded incorrectly The print media does not meet the usage specifications The paper path...

Page 103: ...use manual feed tray for printing in case of special medium Clean the inside of the printer It is suggested to replace the original toner cartridge Horizontal stripes The toner cartridge is not instal...

Page 104: ...his printer on the panel menu you may know and set various functions The steps of printing are as follows 1 Press Menu to enter the menu setting interface 2 Press or to select Prt Info Rept 3 Press OK...

Page 105: ...5mm Product Weight 6 8kg Print Environment Print temperature range 10 32 Print humidity range 20 RH 80 RH Power Voltage 110V Model AC100 127V 50Hz 60Hz 9A 220V Model AC220 240V 50Hz 60Hz 4 5A Noise ac...

Page 106: ...96 iOS 7 0 13 0 Android 4 4 9 0 Communication interface USB 2 0 High Speed IEEE802 3 10Base T 100Base Tx IEEE802 11b g n support WPS Print Time of First Page 8 5 sec Maximum printable size 216mm 356mm...

Page 107: ...Company Name Magnell Associate Inc DBA NEWEGG COM Office address 17560 Rowland St City of Industry CA 91748 TEL 626 271 9700 USA Only...

Page 108: ...NTUM...

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