Pantum P3010 SERIES Faq Download Page 1

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P3010 /P3300 Serial Printers FAQ:

P3010 /P3300 Serial Printers FAQ:.......................................................................................................................... 1

①

Installation Issues: ................................................................................................................................... 4

1. How to set up my Pantum P3010DW/P3300DW Series Printer to a Wireless Network easily by one click

installation? ( applicable to Wi-Fi or network models) ................................................................................ 4

2. How do I setup a password for my WI-FI Connection? ( applicable to Wi-Fi models) ................................ 7

3. Where can I download the soft wares and drivers for my printer P3010 /P3300 Series Printer? ........... 10

4. How to solve the wireless connection failed when it showed "The printer cannot connect to any

wireless network with the wireless credentials provided"? ......................................................................... 12

5. What’s the WIFI default password of printer’s wireless hotspot? ........................................................... 13

6. How to close Printer WIFI Hotspot Setting? ............................................................................................. 13

7. How to install the Printer with hostname

？

............................................................................................. 16

8. Where can I check the Hotspot IP address

？

........................................................................................... 19

How to connect the printer under Mac system with USB cable Setting Guide? ................................... 20

10.

How to print wirelessly with Mac WIFI Direct via P3010DW/P3300DW series printer? ............... 21

②

Cartridge Issues: .............................................................................................................................................. 23

1. How do I replace or insert a cartridge? .................................................................................................. 23

2. How do I check the amount of toner left in my cartridge?.................................................................... 24

3. How do I check how many pages I have printed so far? ........................................................................ 25

4. What are the toner cartridge models for P3010 /P3300 series printer? ............................................... 27

5. What are the drum unit models for P3010 /P3300 series printer? ....................................................... 27

6. How about the standard page yield of toner cartridge TL-410? ............................................................ 28

7. Why the Status light shows orange when I install a new cartridge? ..................................................... 28

8. What’s the meaning of status displayed by the power indicator? ........................................................ 28

9. What’s the meaning of status displayed by the Wi-Fi / save toner indicator? ......................................... 29

10. What’s the meaning of status displayed by the toner cartridge / status indicator? .............................. 29

11. How to check the printer’s serial number location: ............................................................................... 30

Summary of Contents for P3010 SERIES

Page 1: ...n I check the Hotspot IP address 19 9 How to connect the printer under Mac system with USB cable Setting Guide 20 10 How to print wirelessly with Mac WIFI Direct via P3010DW P3300DW series printer 21...

Page 2: ...9 2 Is my printer Mac compatible What are the versions that it is compatible with 40 3 Is my printer Linux compatible What are the versions that it is compatible with 40 4 Is my printer Windows compat...

Page 3: ...rinter by manually under Mac 61 5 How to do Duplex Printing on Windows system 63 6 How to cancel the duplex printing under Windows 64 7 How to cancel a printing job in the queue 65 8 Why it will be sm...

Page 4: ...es Printer to a Wireless Network easily by one click installation applicable to Wi Fi or network models Here is the installation step 1 Double click on the Auto run file and then select I agree in the...

Page 5: ...3 Please make sure that pc is connected with router via network cable or wi Fi 4 Please connect PC with printer via USB cable to configure printer Wi Fi...

Page 6: ...5 After installation is finished Installation Complete interface will pop out you can select to print test page or Done...

Page 7: ...models Step1 Make sure P3010 P3300 Series printer is power on Step2 Connect to Printer AP by mobile phone or PC The SSID is start with DIRECT and follow with number and character string Step3 Visit th...

Page 8: ...r web page choose Log in Tap Step5 Input default user name admin Default password 000000 And Login Step6 Select settings Tap wireless settings wireless Hot spot Then set wireless Parameter Authenticat...

Page 9: ...Step7 Set the password in the tap then click apply Step8 Disconnect equipment and printer when reconnect them it should input the password as step 7 setting...

Page 10: ...ownload Link P3010DW https global pantum com global drive p3010dw P3300DN https global pantum com global drive p3300dn P3300DW https global pantum com global drive p3300dw Step1 Please log in our webs...

Page 11: ...our model of your printer in the blank the picture will be shown as below Step4 Please click the Printer model in the below picture Step5 At last please chose your system and download at the below of...

Page 12: ...t with the network name safe mode and password Solution It needs to enter the corresponding name mode and password of internet Please don t select Enter SSID Manually when you install the driver and s...

Page 13: ...nge your IP address the same with your configuration page 5 What s the WIFI default password of printer s wireless hotspot The WIFI default password is 12345678 6 How to close Printer WIFI Hotspot Set...

Page 14: ...Step2 Chose Setting in the below picture Step3 Chose wireless Hotpot at the left column...

Page 15: ...Step4 Chose Close to apply and it will be done...

Page 16: ...7 How to install the Printer with hostname Step2 Select below option and click next Step3 Select below option and click next Step1 Select Wireless network connection at the first step...

Page 17: ...26 Step5 Click Next after established the wireless connection Step4 Select the WIFI name of your router and click next...

Page 18: ...e of printer Please print the network configuration page on your control panel and then you will see it as below Step6 Select Add the IP address or hostname manually and enter your hostname for hostna...

Page 19: ...8 Where can I check the Hotspot IP address Please check it on the Network configuration information page as below Step7 it will be done after several minutes...

Page 20: ...er under Mac system with USB cable Setting Guide Step3 Make sure the printer you need to use is the Default printer Step1 Connect your printer and your laptop with a USB cable Step2 Click the System P...

Page 21: ...inter Step4 Select the document and start to print Step 1 Find device name and IP Address you can check it on your network configuration information page of your printer Press on the control panel Men...

Page 22: ...Step 2 According the SSID Name connect your Laptop with this WIFI...

Page 23: ...cartridge and gently shake it for 5 6 times then insert the toner cartridge into the drum unit Last install the assembly into the printer until hearing a click sound Step 3 Select the document you wan...

Page 24: ...ter for example Click on Operation panel Menu setting 5 Info report 2 Prt Info Page Step1 Click menu and to choose number by page down on the below control panel Step2 Click 5 Info report in the menu...

Page 25: ...k how many pages I have printed so far Take P3300 Printer for example Click on Operation panel Menu setting 5 Info report 2 Prt Info Page Step1 Click menu and to choose number by page down on the belo...

Page 26: ...Step2 Click 5 Info report in the menu setting ok Step3 Select NO 2 Prt Info Page then chose OK it will be done...

Page 27: ...ndard Cartridge Model TL 410 Page Yield 1500 Pages High Volume Cartridge Model TL 410H Page Yield 3000 Pages 5 What are the drum unit models for P3010 P3300 series printer Starter drum unit Model DL 4...

Page 28: ...her the page can print should be less 7 Why the Status light shows orange when I install a new cartridge Step1 Check the cartridge whether you pull out the seal on it Step2 Take out of the cartridge f...

Page 29: ...9 What s the meaning of status displayed by the Wi Fi save toner indicator 10 What s the meaning of status displayed by the toner cartridge status indicator...

Page 30: ...location Open the printer s rear cover please check with below pictures 12 How to check the toner s serial number location Please check with below pictures 13 How to check the drum unit s serial numbe...

Page 31: ...tridge and gently shake around 5 to 6 times so as to make the toner evenly distributed inside the cartridge Paper Issues 1 How can I clear any paper jam in the printer There are Five conditions paper...

Page 32: ...will recover printing B Paper Jam in the Fuser unit Step1 Open the front cover and then remove the laser toner cartridge along the guide rail then open the rear cover take out the fuser door using th...

Page 33: ...plex unit open the tray and remove the jammed paper directly from the bottom F Paper Jam occurs on the standard feed tray Step1 Open the tray then gently pull the jammed paper out after taking papers...

Page 34: ...g automatically 2 Why the printer could not feed paper successfully There are three possible reasons as below 1 There is too much paper in the tray Solution Remove excess paper from the tray 2 The pri...

Page 35: ...n my Pantum P3010 P3300 series printer 4 How to print multipage on one page Step1 Please double left click your model of your printer in the Devices and Printers Step2 Select printing preferences afte...

Page 36: ...Layout 5 How to adjust letter format in the printing document Step1 Please check the paper size in the printer s property if it is the letter size please follow up with below steps to check Please dou...

Page 37: ...Please change the it to Letter 8 5x11 inch in the printing preferences Step2 Please change to letter size in the printing document also...

Page 38: ...ument Step1 Please double click your model of your printer in the Devices and Printers Step2 Firstly please change the paper size to DL Env 110 220mm in the printing preferences Secondly change the pa...

Page 39: ...Step3 Please change to letter size in the printing document also Printer Compatible Issues 1 Does my Pantum Printer works on Windows Mobile No our printer did not compatible with Windows Mobile...

Page 40: ...soft Windows server 2003 Server 2008 Server 2012 XP Vista Win7 Win8 32bit 64bit Win8 1 32bit 64bit Win 10 32bit 64bit 5 Could I download the APP from Google Play Yes you could download it from Google...

Page 41: ...so it just need to connect the printer and print Switch on printer Connect printer hot spot Select a file Setup and print Solution 2 Download APP on IOS device Switch on printer hot spot Running Sele...

Page 42: ...Step2 Switch on the printer Step3 Connect to the Printer Hotspot...

Page 43: ...r button at the top of interface then s add the printer Step5 Select the file and print it Solution 2 Download the Mopria application Step1 Download and install Mopria Print Service plugin to the mobi...

Page 44: ...Step3 Connect to the printer hot spot Step4 Click Settings on the main screen choose Print and have Mopria Print Service set to on Step5 Start the application...

Page 45: ...document click on the upper right corner and click Print Step7 Select the printer click Print 4 How to check the Pantum app version in Android system Guide Step1 Please open the pantum app and click M...

Page 46: ...Step2 Please click on the version in red circle then the version will show as below...

Page 47: ...e duplex printing in the mobile phone from P3300DW printers Step 1 Click on the option in the lower right corner of the program page Step 2 then select the dual short or dual long per your request and...

Page 48: ...close the Auto sleeping time We cannot close it completely But we can change the sleeping mode from 1min to 60 minus Please check with below pictures Menu System Settings Sleep Time Setting select the...

Page 49: ...pressing any button or sending print task 2 How to Restore Factory Setting on P3010 P3300 Series Printer Step1 Click menu and to choose number by page down on the below control panel Step2 Click NO 1...

Page 50: ...Step3 Click NO 5 Restore set in the menu setting ok Step4 Select NO 2 Yes then chose OK it will be done...

Page 51: ...ter Please follow up with below steps I will put two pictures for the different languages if you still failed to follow up the choosing numbers maybe you can try to change it with same words Step1 Cli...

Page 52: ...are the same meanings then chose OK Step3 Then Select NO 2 language set in the system set these two kinds of languages pic are the same meanings then chose OK Step4 At last select NO 2 English these t...

Page 53: ...ave setting in the printer Please check with below pictures Menu System Settings Toner Save Turn on 5 How to turn on the Mute Printing in the printer Please check with below pictures Menu System Setti...

Page 54: ......

Page 55: ...6 What is my P3010 P3300 series printer Specifications...

Page 56: ...the printer to print darker under Windows It will be changed in the printer s proprieties Layout Effect Dark 1 How to get the printer to print darker under Mac Step1 Click Print of the file Step2 Cli...

Page 57: ...Step3 Chose Media Quality in the option select from Draft Normal Best per your request 3 How to add a printer by manually under Windows Step1 Click add a printer in the Devices and Printers...

Page 58: ...ase chose the printer that I want isn t listed and chose next it will be shown as below Step3 Please chose adds a local printer or network printer with manual settings and chose Next it will be shown...

Page 59: ...Step4 Please chose Use an existing port and select Next it will be shown as below Step5 Please chose have disked and click Next it will be shown as below...

Page 60: ...Step6 Please chose browse when the windows pop up it will be shown as below Step7 Please chose the INF file in the installation package and then chose Next it will be done...

Page 61: ...SB cable 4 How to add a printer by manually under Mac Step1 At first please follow up the instruction of the CD ROM to install the driver with USB that is under the MAC system Step2 After installed th...

Page 62: ...s driver which installed on PC It is needed to be the same with printer model After chose to save it will be finished to install Remark If the internet needs to set up manually You can chose to IP mo...

Page 63: ...After chose to save it will be finished to install the internet printing 5 How to do Duplex Printing on Windows system Please change your printer s properties as below steps Step1 Please chose the mo...

Page 64: ...ncel the duplex printing under Windows Please change your printer s properties as below steps Step1 Please chose the model of your printer in device and printer Step2 Double left click the printer pri...

Page 65: ...kindly check with below steps you need to end the printing job in the printing queue Step1 Please double click your model of your printer in the printer and device the picture will be shown as below S...

Page 66: ...20 80 and it will work fine 2 Paper status the paper status when dry or moist will also influence strongly the printing vapor When the paper is just unpacked to print or just laid in the dry environme...

Page 67: ...Step2 Click Properties of the printer Step3 Please check your original port in the port and keep it in mind...

Page 68: ...Step4 Please change your original port to FILE Print to File Step5 Please choose any file you want to print and save it on the Desktop as 123...

Page 69: ...find the 123 prn file on the desktop and send it to us Step7 change your port back to your original port as Step 3 11 How to do when it shown 0x000000709 Error Reason 1 The compatibility issue about W...

Page 70: ...rk and the XP as the main host will be led to this problem Solution A Step1 Select Manage in the This PC Step1 Select Manage in the This PC Step2 Select windows firewall and right click to run it Rest...

Page 71: ...lect Print Spooler and right click to run it Restart your computer after you run the windows firewall Step3 Please enter win R and open operation window please enter the IP address which is from the s...

Page 72: ...then reconnects to the printer and re install the driver Step2 Click PC table start Devices and Printers delete the useless printer copy manually the mouse right click on the useless printer name and...

Page 73: ...he printer copy port of all the printers and click delete port confirm At last reconnect to the printer and reinstall the driver 13 How to download the User Manual Successfully Here are two options fo...

Page 74: ...Step2 Click User Guide at the left corner of the installation interface Option B Please download the user manual from our official website Step1 Please log in the website http global pantum com global...

Page 75: ...Step2 Enter your model of your printer in the blank of the below picture Step3 Select the model of your printer...

Page 76: ...esponding language you are using which stat to download the user manual 14 How to register for printer warranty on line Step1 Register your account in the website https service global pantum com user...

Page 77: ...Step2 Log in your account with password Step3 Please chose Product Registration the picture will be shown as below Step4 At last you can register for your printer at the below of page it will be done...

Page 78: ...0 Series Printer Take P3300 Printer for example Click on Operation panel 1 Menu setting 5 Info report 2 Prt Info Page Step1 Click menu and to choose number by page down on the below control panel Step...

Page 79: ...ration Information Pages from P3010 P3300 Series Printer Take P3300 Printer for example Click on Operation panel 1 Menu setting 5 Prt Info report 4 NetConf Pg Step1 Click menu and to choose number by...

Page 80: ...ep3 Select NO 4 NetConf Pg then chose OK it will be done 17 How to do Duplex Printing on Mac system Step1 click on file then select print Step2 then select the Two Sided option and then try to print i...

Page 81: ......

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