Clearing jams
Avoiding jams
Load paper properly
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Make sure that the paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
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Do not load or remove a tray while the printer is printing.
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Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator.
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Do not slide paper into the tray. Load paper as shown in the illustration.
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Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or
envelopes.
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Push the tray firmly into the printer after loading paper.
Use recommended paper
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Use only recommended paper or specialty media.
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Do not load paper that is wrinkled, creased, damp, bent, or curled.
Troubleshoot a problem
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