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10 

Version 1. April 2017 

Cannot ping the Gateway EPA126 

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Symptoms: 

 

Cannot ping the Gateway EPA126 or cannot contact/reach Gateway EPA126 

 

 

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Action:  

• 

Check speed and link LED on Gateway EPA126 front interface are on (speed 
should be sold and link LED may be blinking) 

• 

Make sure network connection to Gateway EPA126 is good/stable - Gateway 
EPA126 to switch 

• 

Confirm if switch port supports 10/100 speed  

• 

Ensure that your computer has access to network segment of the Gateway 
EPA126 IP segment  

 

Gateway EPA126 displaying an alarm 

 Red Alarm LED on 

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Symptoms: 

 

Gateway EPA126 show a red alarm LED in front and rear of the Gateway EPA126 

 

 

– 

 

Action:  

• 

This is an indication of a sensor showing value exceeding the set threshold limit 

• 

Log into the Gateway EPA126 

and check the Input Sensor screen for ‘Value’ vs 

the ‘Limits’ fields

 

• 

Based on the threshold violation, Panduit may have a policy in place for 
recommended action (for example, what action to recommend to client if temp 
is showing more than 95°F at 

‘RD M Temp

’ sensor

). The recommendation could 

be to lower the set point of the CRAC/CRAH or adjust air dampeners, etc. 

 

Gateway EPA126 unit has been reset? 

– 

 

Symptoms: 

 

Gateway EPA126 seems not working per spec, or configuration does not match default 

 

 

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Action:  

Summary of Contents for SmartZone EPA126

Page 1: ...8 Cannot ping the Gateway EPA126 10 Gateway EPA126 displaying an alarm Red Alarm LED on 10 Gateway EPA126 unit has been reset 10 Connectivity between Gateway EPA126 and PDU lost 11 How to audit Gatewa...

Page 2: ...Resolution 1 PDU Port Enabled but PDU not physically connected In this situation the unused PDU ports may be enabled but not physically connected to a PDU Example a cabinet may contain 2 PDU s but all...

Page 3: ...st Comms alerts from these ports F Selecting the port will take you to the screen shown below Set the Device Type field to Disabled This should prevent any further Lost Comms alerts from the disabled...

Page 4: ...d to the PDU port that is generating the alert C If the Gateway EPA126 connection is present and is secure make sure the relevant patch cable is connected to the PDU monitoring port on the PDU itself...

Page 5: ...ort Enabled but Sensor not physically connected In this situation the unused Sensor ports may be enabled but not physically connected to a Sensor Example a cabinet may contain 3 Temperature Sensors bu...

Page 6: ...the Sensor port which needs to be disabled E Selecting the port will take you to the screen shown below Set the Device Type field to Auto Detect This should prevent any further Lost Comms alerts from...

Page 7: ...sensor reporting an alarm Symptoms A red icon or amber icon or is missing for a sensor Action Check thresholds setting for the specific sensor to make sure it is in range of Panduit specs Ensure that...

Page 8: ...l settings on the browser If problem persists contact Panduit System Support as a hard reset may be required due to a firmware fault Gateway EPA126 Reset Gateway EPA126 hard reset If Gateway EPA126 is...

Page 9: ...9 Version 1 April 2017...

Page 10: ...arm Red Alarm LED on Symptoms Gateway EPA126 show a red alarm LED in front and rear of the Gateway EPA126 Action This is an indication of a sensor showing value exceeding the set threshold limit Log i...

Page 11: ...isplay panel driven by low voltage supply from Gateway EPA126 is enabled on the PDU NOTE The Gateway EPA126 disconnection to the PDU does not affect the power supply to PDU outlets It only affects mon...

Page 12: ...s down in the cabinet how to get access inside the cabinet Symptoms Cabinet power offline or no power to Gateway EPA126 Door lock LEDs are off Action Access control on cabinet is via HID reader cards...

Page 13: ...Panduit Support Client Name Location Incident or Issue Number if you have one for reference Short Description Any steps taken so far to address the issue Software and firmware versions plus P Ns if k...

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