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Symptom
Cause/solution
Reference
pages
Audio input contains
noise.
• Check the following.
• Grounding of the camera, a switching hub or periph-
eral devices are not done.
• The camera is used near an electrical power line.
• The camera is used near a device which produces
strong magnetic field or radio waves (such as near a
TV/radio antenna, a motor of an air conditioning sys-
tem, a transformer, etc.)
When audio input still contains noise even after check-
ing the above possibilities, use a powered microphone
or connect audio output with low output impedance.
16
The power cable insu-
lation is damaged.
• The power cable and connectors are worn out.
This may result in electric shock or a fire.
Unplug the power cable from the AC outlet immedi-
ately, and refer to qualified service personnel.
−
The power cable,
plug and connectors
get hot during use.
The power cable gets
hot when bent or
stretched.
It is hard to see
images with the cam-
era when there are
raindrops on the
dome cover.
• The effectiveness of the rain wash coating may have
been reduced. Refer to “Cleaning of the dome cover”
in “Precautions for use” and clean the dome cover. If
the situation does not improve contact your dealer.
12
The image refresh
interval on the web
browser is longer or
the image is dis-
played intermittently.
• When using the camera with the high frame rate and
high image quality, the image update delays due to the
PC specifications. These cases may be improved by
using a PC with the following specifications.
CPU: Intel
®
Core
TM
i7 6700 or faster
Memory: 8 GB dual channel (4 GB×2) or more
【
Example of using the camera in case that the image
refresh interval is longer or intermittent
】
• Image capture size: 1920×1080, Frame rate: 60 fps,
Bit rate: 4096 kbps
X6531
S6530
• Image capture size: 1280×720, Frame rate: 60 fps,
Bit rate: 3072 kbps
• Image capture size: 1280×720, Frame rate: 30 fps,
Bit rate: 2048 kbps
(When referring to multiple browsers 4 images or
more)
6
