Panasonic WV-SPW611 Operating Instructions Manual Download Page 199 | Manualshive

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21 Troubleshooting

Before asking for repairs, check the symptoms with the following table.

Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a
problem is not described below.

Symptom

Cause/solution

Reference pages

Cannot access from the web
browser.

•

Is the LAN cable (category 5 or better, STP*) firmly
connected to the network connector of the camera?
*E model only

Installation Guide

•

Is the link indicator lit?
When it is not lit, connection to a LAN may not be
established or a network may be not working
correctly. Check if the cables have any contact
failure or if the wiring is correct or not.

Installation Guide

•

Is the power of the camera on?
Check if the power of the camera is turned on.

Installation Guide

•

Are the set IP addresses valid?

•

Are you accessing the wrong IP address?
Check the connection as follows.
With the Windows command prompt, > ping “IP
address of the camera”.
If there is reply from the camera, the connection is
normal.
If there is no reply, check the connection with the
following methods using a computer connected to
the same network as the camera. If the firewall
settings on the PC are enabled, temporarily disable
them before performing settings on the camera.

–

Start the Panasonic “IP Setting Software”,
confirm the camera's IP address, and then
access that IP address.

–

If the network settings (IP address, subnet mask,
and default gateway) are incorrect, reboot the
camera and change the network settings by
using the Panasonic “IP Setting Software” within
20 minutes after the restart.

–

In networks that do not have a DHCP server, the
IP address of the camera will be configured to
“192.168.0.10” when the camera is rebooted by
holding the INITIAL SET button on the camera.
After the camera is initialized, access the
camera and set the IP address again. (When the
camera is initialized, all the settings of the
camera previously configured on the setup
menus will be initialized.)

Installation Guide

Operating Instructions

199

21 Troubleshooting

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Summary of Contents for WV-SPW611

Page 1: ...FV310 WV SFR311 WV SFR310 WV SFN311 WV SFN310 WV SFV311 WV SFN311 Before attempting to connect or operate this product please read these instructions carefully and save this manual for future use The model number is abbreviated in some descriptions in this manual ...

Page 2: ... SFV311 SFV310 SFV310 WV SFV310 SFN311 SFN311 WV SFN311 SFN310 SFN310 WV SFN310 SFR311 SFR311 WV SFR311 SFR310 SFR310 WV SFR310 Trademarks and registered trademarks Microsoft Windows Windows Vista Windows Media Internet Explorer and ActiveX are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Microsoft product screen shot s reprinted w...

Page 3: ...g the on screen instructions IMPORTANT The default setting of Automatic installation is On Follow the instructions on page 207 when the message is displayed on the information bar of the browser When the Live page is displayed for the first time the install wizard of the ActiveX control required to display images from the camera will be displayed Follow the instructions of the wizard When the inst...

Page 4: ...ard 34 7 1 Playback JPEG 1 JPEG 2 JPEG 3 images saved to the SD memory card 34 7 2 Playback H 264 1 H 264 2 H 264 3 H 264 4 images saved to the SD memory card 37 8 About the network security 39 8 1 Equipped security functions 39 9 Display the setup menu from a PC 40 9 1 How to display the setup menu 40 9 2 How to operate the setup menu 42 9 3 About the setup menu window 44 10 Configure the basic s...

Page 5: ...on alarm occurrence Alarm 114 13 4 1 Configure settings relating to image quality on alarm action 115 13 4 2 Configure settings relating to alarm E mail notifications 116 13 4 3 Configure settings relating to FTP transmissions of alarm images 117 13 4 4 Configure settings relating to recording to an SD memory card when an alarm occurs 118 13 4 5 Configure settings relating to Panasonic alarm proto...

Page 6: ...e DDNS service Example of the Viewnetcam com service 172 16 5 2 When using the Viewnetcam com service 173 16 5 3 Procedure to register information for the Viewnetcam com service 174 16 5 4 Checking the information registered for the Viewnetcam com service 175 16 5 5 When using Dynamic DNS Update 175 16 5 6 When using Dynamic DNS Update DHCP 176 17 Configure the settings relating to the schedules S...

Page 7: ...6 address http 2001 db8 10 Example of IPv4 access Example of IPv6 access IMPORTANT When the HTTP port number is changed from 80 enter http IP address of the camera colon port number in the address box of the browser Example http 192 168 0 11 8080 When the PC is in a local network configure the proxy server setting of the web browser under Internet Options under Tools of the menu bar to bypass the ...

Page 8: ...ncurrent access number may be 14 or less users When 14 users are concurrently accessing the access limit message will be displayed for users who subsequently attempt to access When Multicast is selected for Transmission type of H 264 only the first user who accessed to monitor H 264 images will be included in the maximum number The second and subsequent users who are monitoring H 264 images will n...

Page 9: ...9 JPEG button The letters JPEG on the button will turn green and JPEG image will be displayed Stream buttons These buttons will be displayed only when an H 264 image is displayed 1 button The letter 1 will turn green and images in the main area will be displayed in accordance with the setting of H 264 1 page 79 2 button The letter 2 will turn green and images in the main area will be displayed in ...

Page 10: ...JPEG 1 JPEG 2 or JPEG 3 of JPEG on the JPEG H 264 tab When 1280x960 or 1280x720 is selected for the image capture size it may become smaller than the actual size depending on the window size of the web browser Image quality buttons These buttons will be displayed only when a JPEG image is displayed 1 button Images in the main area will be displayed in accordance with the setting for Quality1 of Im...

Page 11: ...Basic tab will be displayed page 46 Alarm occurrence indication button 2 This button will be displayed and will blink when an alarm has occurred When this button is clicked the alarm output terminal will be reset and this button will disappear page 26 Full screen button Images will be displayed on a full screen If the full screen button is clicked once when the image displayed in the main area is ...

Page 12: ...y stop To turn the audio transmission function on click the Audio output button again When the camera is restarted the adjusted volume level for both the audio transmission and reception will return to the level that had been set on the Audio tab on the setup menu page 106 Actual volume level will change in three steps even though the volume cursor can be adjusted minutely SD recording status indi...

Page 13: ...images can be transmitted at the same time The cropping function must be configured in order to transmit cropping images page 131 Either one of H 264 1 H 264 2 H 264 3 H 264 4 JPEG 1 JPEG 2 or JPEG 3 images or all of H 264 1 H 264 2 H 264 3 and H 264 4 images can be set as cropping images By matching the settings of the Compression and Stream Image capture size buttons on the Live page to the stre...

Page 14: ...C A B C A B C By selecting the cropping areas for alarm actions the area you want to monitor home area when alarm occurs can be displayed Sequence display using the alarm action cropping function A B 14 Operating Instructions 1 Monitor images on a PC ...

Page 15: ...m occurrence B Time while the cropping area is displayed Note Alarm action cropping can only be used when a setting other than H 264 all is selected for Cropping page 131 Operating Instructions 15 1 Monitor images on a PC ...

Page 16: ...as and their versions Only JPEG images can be displayed on a multi screen Audio will not be heard When displaying the image on a multi screen and 16 9 is selected for the aspect ratio the image will be displayed altered vertically to the aspect ratio of 4 3 Network Camera Recorder with Viewer Software Lite which supports live monitoring and recording images from multiple cameras is available For f...

Page 17: ...lular phone in use is not compatible with UTF 8 encode it is impossible to display the screen correctly When VGA QVGA 640x360 or 320x180 is not selected one time or more for either one of JPEG 1 JPEG 2 or JPEG 3 of JPEG on the JPEG H 264 tab images cannot be viewed from cellular phones Note It is necessary to configure the network settings of the cellular phone in advance to connect to the Interne...

Page 18: ...the camera image Confirm the contract plan of the cellular phone in use before using this function Depending on the cellular phone in use Auto Refresh may be unavailable Resolution control Changes the image capture size by pressing the dial key 0 Image in the aspect ratio of 4 3 Changes the image capture size between 320x240 default and 640x480 Image in the aspect ratio of 16 9 Changes the image c...

Page 19: ...mpossible to access 1 IP address is the global WAN IP address of the router that can be accessed via the Internet 2 When User auth is set to On page 134 only users with the access level of 1 Administrator or 2 Camera control will be displayed 2 2 Monitor images on a mobile terminal It is possible to connect to the camera using a mobile terminal via the Internet and monitor images MJPEG only from t...

Page 20: ...splays images from the camera Operation buttons area When functions are selected in the function selection area C buttons to operate those functions are displayed Function selection area When functions that can be operated are selected operation buttons are displayed in the operation buttons area B 20 Operating Instructions 2 Monitor images on a cellular phone mobile terminal ...

Page 21: ...s the button to display the buttons used to select the resolution on the screen The resolution can be changed by selecting a resolution setting from the buttons Images are displayed in the image capture size selected in JPEG 1 JPEG 2 or JPEG 3 of JPEG on the JPEG H 264 tab Operating Instructions 21 2 Monitor images on a cellular phone mobile terminal ...

Page 22: ... with the and buttons This function is only displayed when Terminal 3 is set to AUX output on the settings menu page 111 Note You can change the image size displayed on the mobile terminal by accessing the following addresses Large display http IP address cam dl 22 Operating Instructions 2 Monitor images on a cellular phone mobile terminal ...

Page 23: ...w is displayed enter the user name of an administrator or user and password Depending on the mobile terminal in use password entry may be required each time the screen is switched It is impossible to transmit receive audio using a mobile terminal Depending on the mobile terminal in use larger size images may not be displayed In this case selecting 9 Low for Image quality setting of JPEG page 77 ma...

Page 24: ...y the Live page page 7 2 Click the SD button The SD recording window will open 3 Click the Start button to start recording images on the SD memory card The SD recording status indicator will light red page 9 while images are being recorded on the SD memory card The image saving interval can be configured on the SD memory card tab of the Basic page page 53 4 Click the Stop button to stop saving ima...

Page 25: ...tart button is clicked immediately after the Stop button is clicked saving of images may not start In this case click the Start button again Operating Instructions 25 3 Record images on the SD memory card manually ...

Page 26: ...dication button will be refreshed in 30 second intervals For this reason it may take a maximum of 30 seconds until the alarm occurrence indication button is displayed on the Live page at an alarm occurrence Notify of alarm occurrences to the device connected to the alarm connector It is possible to output signals from the alarm output terminal of the camera and sound the buzzer when an alarm occur...

Page 27: ...e network disk recorder is connected to the system When On is selected for Panasonic alarm protocol notification the connected Panasonic device will be notified that the camera is in the alarm state The settings for Panasonic alarm protocol can be configured in the Panasonic alarm protocol section of the Notification tab of the Alarm page page 127 Notify of alarm occurrences to the designated HTTP...

Page 28: ...be transmitted Alarm images failed to be transmitted to the FTP server at an alarm occurrence will not be saved on the SD memory card However images that fail to be transmitted with the FTP periodic image transmission will be saved 5 2 Transmit images at a designated interval or period FTP periodic image transmission Images can be transmitted at a designated interval or period To transmit images a...

Page 29: ...ard on the SD memory card tab of the Basic page page 52 To use the SD memory recording function featured in Panasonic network disk recorder select Off for FTP periodic image transmission page 148 and FTP error for Save trigger of Recording stream 1 page 53 IMPORTANT We make no guarantee for any damages of files on the SD memory card incurred by malfunction or error occurrence in files saved in the...

Page 30: ...ing period and the alarm type will be displayed Manual Schedule log Logs filed when images have been recorded manually or during the period of the schedule and the image recording period will be displayed FTP trans error log Logs filed when the FTP periodic image transmission function has failed will be displayed 1 Display the Live page 30 Operating Instructions 6 Display the log list ...

Page 31: ...orded by Recording stream 1 on the SD memory card tab will be displayed Stream 2 The logs recorded by Recording stream 2 on the SD memory card tab will be displayed Event Select a log type to display on the log list All All logs will be displayed Select Only the logs of the selected log type will be displayed Alarm log The log when an alarm is detected will be displayed Manual Schedule log Manual ...

Page 32: ...e recorded data displayed under Time and Duration Top button Click this button to display the log listed at the top Prev page button Click this button to display the previous page of the log list Next page button Click this button to display the next page of the log list Last button Click this button to display the log listed at the bottom Time date Time and date when each log has been recorded wi...

Page 33: ...n Alarm and Manual Schedule can not be operated Do not turn off the power of the camera until the deletion is complete When the power of the camera is turned off in the process of the deletion some images may remain on the SD memory card In this case click the Delete button on the same log list window used to delete the logs Download button Click this button to download all logs of the selected lo...

Page 34: ...d Therefore images may look coarse on the Playback page When playing images by selecting an FTP error log on the log list images may not be played in order of images recorded on the SD memory card if they have been recorded on the SD memory card with selected value for the Transmission interval setting of FTP periodic image transmission on the Advanced tab is 1min or less Image update for SD image...

Page 35: ...mber will stop and the image corresponding to the currently displayed number will be displayed PAUSE button Playback will be paused when this button is clicked during playback Playback will resume when this button is clicked during pausing STOP button Playback will stop and the Playback window will turn to the Live page NEXT IMAGE button The next frame will be displayed and paused when this button...

Page 36: ...ancel button is clicked in the process of the download the download will be canceled In this case images already downloaded before clicking the Cancel button will be saved on the PC In the process of the download the operation buttons on the Playback page are invalidated Browse button When successfully logged in after the user authentication process a folder on the SD memory card in which images a...

Page 37: ...d the playback speed will change When the PLAY button is clicked during fast playback playback speed will return to the normal playback speed Note The maximum speed of the fast playback varies depending on the setting of Max bit rate H 264 recording of the SD memory card Also when the Transmission priority and Max bit rate per client in the JPEG H 264 tab of the Image Audio page is set as followin...

Page 38: ...ing images designate the destination directory in advance page 71 The message window will be displayed to ask if it is OK to start download when the Start button is clicked Click the OK button Note When the Cancel button is clicked in the process of the download the download will be canceled In this case video data already downloaded before clicking the Cancel button will be saved on the PC Video ...

Page 39: ...access to cameras using the HTTPS function page 157 IMPORTANT Design and enhance security countermeasures to prevent leakage of information such as image data authentication information user name and password alarm E mail information FTP server information DDNS server information etc Perform the countermeasure such as access restriction using the user authentication or access encryption using the ...

Page 40: ...configure the access level 9 1 How to display the setup menu 1 Display the Live page page 7 2 Click the Setup button on the Live page The window with the user name and password entry fields will be displayed 3 Click the OK button after entering the user name and the password The default user name and password are as follows User name admin Password 12345 40 Operating Instructions 9 Display the set...

Page 41: ... The setup menu will be displayed Refer to page 44 for further information about this menu Operating Instructions 41 9 Display the setup menu from a PC ...

Page 42: ... of the window click the desired tab to display and configure the setting items relating to the name of the tab 2 Complete each setting item displayed in the frame on the right of the window 3 After completing each setting item click the Set button to apply them IMPORTANT When there are two or more Set and Execute buttons on the page click the respective button to the edited setting item 42 Operat...

Page 43: ... below field A The edited settings in field A will not be applied unless the Set button B below field A is clicked In the same manner as above click the Set button D below field C when completing the setting items in field C Operating Instructions 43 9 Display the setup menu from a PC ...

Page 44: ...ard can be configured on the Basic page page 46 Image Audio button Displays the Image Audio page The settings relating to image quality image capture size etc of JPEG H 264 camera images can be configured on the Image Audio page page 76 Multi screen button Displays the Multi screen page The cameras from which images are to be displayed on a multi screen can be registered on the Multi screen page p...

Page 45: ...k settings and the settings relating to DDNS Dynamic DNS SNMP Simple Network Management Protocol FTP File Transfer Protocol the NTP server and Diffserv can be configured on the Network page page 139 Schedule button Displays the Schedule page On the Schedule page it is possible to designate time zones to allow to receive alarm input or to allow to activate the VMD detection function page 177 Mainte...

Page 46: ...uage Select the language to initially display when the camera is accessed from the following Auto English Japanese Italian French German Spanish Chinese Russian Portuguese Auto The language used by the browser is automatically selected If the language used by the browser is not supported by the camera English is selected Default Auto The language displayed on the Live page can also be changed page...

Page 47: ...TP is clicked the Advanced tab of the Network page will be displayed page 150 Time zone Select a time zone corresponding to the location where the camera is in use Default GMT 09 00 Osaka Sapporo Tokyo Summer time daylight saving Select In Out or Auto to determine whether or not to apply daylight saving time Configure this setting if the summer time daylight saving time is applied in the location ...

Page 48: ...e operational status by lighting them Select Off to turn off the indicators at all times Link indicator LINK Access indicator ACT SD memory card error indicator AF indicator SD ERROR AF SFx311 SFx311 SD memory card error indicator F A indicator SD ERROR F A SFx310 SFx310 SD MOUNT indicator SD MOUNT Default On Note Link indicator LINK orange This indicator will light when communication with the con...

Page 49: ...ception port settings Alarm status reception port When selecting Real time for Alarm status update mode designate a port number to which the status change notification is to be sent Available port number 1 65535 Default 31004 The following port numbers are unavailable since they are already in use 20 21 23 25 42 53 67 68 69 80 110 123 161 162 443 995 10669 10670 Viewer software nwcv4Ssetup exe Aut...

Page 50: ... necessary to change the port numbers registered in the PC and recorders etc The UPnP function is available when the camera is connected to the IPv4 network IPv6 is not supported To check if auto port forwarding is properly configured click the Status tab on the Maintenance page and check that the Enable is displayed for Status of UPnP page 186 When Enable is not displayed refer to Cannot access t...

Page 51: ...size VGA 640x360 JPEG 2 Image capture size QVGA 320x180 JPEG 3 Image capture size 160x120 160x90 H 264 1 H 264 2 H 264 3 H 264 4 Internet mode over HTTP On Transmission priority Best effort Max bit rate per client Max 1024 kbps Min 128 kbps H 264 1 Image capture size 1280x960 1280x720 Max bit rate per client Max 1024 kbps Min 256 kbps H 264 2 Image capture size VGA 640x360 Max bit rate per client ...

Page 52: ...mory card Select Use or Not use to determine whether or not to use the SD memory card Default Use IMPORTANT Select Not use when operating without an SD memory card Before removing the SD memory card from the camera it is necessary to select Not use first When removing SD memory cards make sure that the green indicator turns off when the SD ON OFF button 52 Operating Instructions 10 Configure the b...

Page 53: ...ta writing speed goes down after data is repeatedly written on an SD memory card we recommend replacing the SD memory card Audio recording Select whether or not to save audio data when saving video data in MP4 format Off Does not save audio data to videos MP4 format On Saves audio data AAC LC format to videos MP4 format Default Off Remaining capacity notification When the E mail notification funct...

Page 54: ...owing up to 6 Mbps If an SD memory card with an SD Speed Class 10 is used set the maximum combined bit rate of H 264 1 H 264 2 H 264 3 and H 264 4 selected in Recording format to the following up to 16 Mbps If an SD memory card with an SD Speed Class 10 is used use the card with UHS I Ultra High Speed I Note When H 264 1 is selected the settings for H 264 1 on the JPEG H 264 tab of the Image Audio...

Page 55: ...ng stream 1 FTP error Recording stream 2 Alarm input Note When H 264 1 H 264 2 H 264 3 or H 264 4 is selected for Recording format FTP error is unavailable When JPEG 1 JPEG 2 or JPEG 3 is selected for Recording format Schedule is unavailable JPEG recording Manual This setting is only available when JPEG 1 JPEG 2 or JPEG 3 is selected for Recording format and Manual is selected for Save trigger Fil...

Page 56: ...ps Default 1fps Image saving interval Number of images to be saved Pre alarm Number of images to be saved Select a number of pre alarm images to be saved on the SD memory card from the following Off 1pic 2pics 3pics 4pics 5pics Default Off Image saving interval Number of images to be saved Post alarm Image saving interval When Alarm input or Manual is selected for Save trigger select an interval f...

Page 57: ...ailed to obtain available capacity due to error etc MB MB The SD memory card is unformatted or locked write protected etc Note When Off is selected for Overwrite and the available size of the SD memory card is 0 MB images will not be saved on the SD memory card When the notification function is on a notification E mail will be sent to the registered addresses when the SD memory card becomes full p...

Page 58: ...ocess of formatting After formatting the SD memory card available size may be smaller than the total size since the default directory is automatically created in the SD memory card Recommended SD memory card Manufactured by Panasonic option SDXC memory card 64 GB SDHC memory card 4 GB 8 GB 16 GB 32 GB SD memory card 2 GB except miniSD card and microSD card Use an SD memory card formatted compliant...

Page 59: ...oxy server or a firewall images may not be obtained via a network In this case refer to the network administrator 1 Click the Execute button The user authentication window will be displayed 2 Click the OK button after entering the user name and password of the camera administrator The folder in which images are to be saved will be displayed Note When the FTP server of the camera is logged to acces...

Page 60: ...mbers on the following table are just indications They are not actual numbers of images that can be saved on the SD memory card Numbers will differ according to photographic subject to be saved Note All values are approximate 60 Operating Instructions 10 Configure the basic settings of the camera Basic ...

Page 61: ...GB 8 000 10 000 12 000 14 000 16 000 2 GB 4 000 5 000 6 000 7 000 8 000 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 64 GB 320 000 448 000 512 000 576 000 640 000 32 GB 160 000 224 000 256 000 288 000 320 000 16 GB 80 000 112 000 128 000 144 000 160 000 8 GB 40 000 56 000 64 000 72 000 80 000 4 GB 20 000 28 000 32 000 36 000 40 000 2 GB 10 000 14 000 16 000 18 000 20 000 Operating...

Page 62: ...GB 9 600 12 800 16 000 17 600 20 800 2 GB 4 800 6 400 8 000 8 800 10 400 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 64 GB 460 800 588 800 716 800 768 000 819 200 32 GB 230 400 294 400 358 400 384 000 409 600 16 GB 115 200 147 200 179 200 192 000 204 800 8 GB 57 600 73 600 89 600 96 000 102 400 4 GB 28 800 36 800 44 800 48 000 51 200 2 GB 14 400 18 400 22 400 24 000 25 600 62 Ope...

Page 63: ...B 12 800 20 000 24 000 30 400 35 200 2GB 6 400 10 000 12 000 15 200 17 600 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 64GB 640 000 768 000 844 800 921 600 960 000 32GB 320 000 384 000 422 400 460 800 480 000 16GB 160 000 192 000 211 200 230 400 240 000 8GB 80 000 96 000 105 600 115 200 120 000 4GB 40 000 48 000 52 800 57 600 60 000 2GB 20 000 24 000 26 400 28 800 30 000 Operatin...

Page 64: ... 000 28 000 32 000 36 000 40 000 2 GB 10 000 14 000 16 000 18 000 20 000 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 64 GB 704 000 832 000 896 000 960 000 1 024 000 32 GB 352 000 416 000 448 000 480 000 512 000 16 GB 176 000 208 000 224 000 240 000 256 000 8 GB 88 000 104 000 112 000 120 000 128 000 4 GB 44 000 52 000 56 000 60 000 64 000 2 GB 22 000 26 000 28 000 30 000 32 000 6...

Page 65: ...000 35 200 41 600 44 800 51 200 2 GB 12 000 17 600 20 800 22 400 25 600 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 64 GB 998 400 1 075 200 1 254 400 1 280 000 1 305 600 32 GB 499 200 537 600 627 200 640 000 652 800 16 GB 249 600 268 800 313 600 320 000 326 400 8 GB 124 800 134 400 156 800 160 000 163 200 4 GB 62 400 67 200 78 400 80 000 81 600 2 GB 31 200 33 600 39 200 40 000 40...

Page 66: ...39 200 44 400 52 800 61 200 2 GB 16 000 19 600 22 200 26 400 30 600 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 64 GB 1 216 000 1 536 000 1 920 000 2 176 000 3 648 000 32 GB 608 000 768 000 960 000 1 088 000 1 824 000 16 GB 304 000 384 000 480 000 544 000 912 000 8 GB 152 000 192 000 240 000 272 000 456 000 4 GB 76 000 96 000 120 000 136 000 228 000 2 GB 38 000 48 000 60 000 68 0...

Page 67: ...00 52 000 54 000 56 000 60 000 2 GB 24 000 26 000 27 000 28 000 30 000 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 64 GB 1 024 000 1 152 000 1 216 000 1 280 000 1 344 000 32 GB 512 000 576 000 608 000 640 000 672 000 16 GB 256 000 288 000 304 000 320 000 336 000 8 GB 128 000 144 000 152 000 160 000 168 000 4 GB 64 000 72 000 76 000 80 000 84 000 2 GB 32 000 36 000 38 000 40 000 4...

Page 68: ... 57 600 65 600 70 400 72 000 76 800 2 GB 28 800 32 800 35 200 36 000 38 400 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 64 GB 1 459 200 1 510 400 1 587 200 1 689 600 1 715 200 32 GB 729 600 755 200 793 600 844 800 857 600 16 GB 364 800 377 600 396 800 422 400 428 800 8 GB 182 400 188 800 198 400 211 200 214 400 4 GB 91 200 94 400 99 200 105 600 107 200 2 GB 45 600 47 200 49 600 5...

Page 69: ...96 800 227 200 253 600 272 000 2 GB 79 200 98 400 113 600 126 800 136 000 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 64 GB 4 864 000 5 702 400 6 400 000 6 963 200 7 296 000 32 GB 2 432 000 2 851 200 3 200 000 3 481 600 3 648 000 16 GB 1 216 000 1 425 600 1 600 000 1 740 800 1 824 000 8 GB 608 000 712 800 800 000 870 400 912 000 4 GB 304 000 356 400 400 000 435 200 456 000 2 GB 1...

Page 70: ...83 200 7 987 200 9 600 000 11 603 200 14 592 000 32 GB 3 241 600 3 993 600 4 800 000 5 801 600 7 296 000 16 GB 1 620 800 1 996 800 2 400 000 2 900 800 3 648 000 8 GB 810 400 998 400 1 200 000 1 450 400 1 824 000 4 GB 405 200 499 200 600 000 725 200 912 000 2 GB 202 600 249 600 300 000 362 600 456 000 Possible time that can be saved on the SD memory card as indications When saved as H 264 Get the m...

Page 71: ...e number of characters 3 128 characters Available characters Alphanumeric characters the slash the backslash the colon and the underscore _ Recording stream 2 Name of the destination directory for downloaded images Enter the name of the destination directory to which images recorded in the recording stream 2 are to be downloaded For example enter C alarm2 to designate the folder alarm2 under drive...

Page 72: ...To save them select Name w time date page 147 Note When H 264 1 H 264 2 H 264 3 or H 264 4 is selected for Recording format FTP error is unavailable Permission level of viewing logs Level of the user to display and operate the Log in the live image page can be set 1 Level 1 only Only the level 1 user can view and operate the Log 2 Level 2 or higher Level 1 and Level 2 users can view and operate th...

Page 73: ...or SD memory card When more than 50 000 logs are filed no logs will be newly filed anymore Even when the available capacity of the SD memory card runs out and there is not enough memory to save images logs will keep on being filed until the number of logs reaches 50 000 logs Images Will be saved When the available capacity of the SD memory card runs out images will not be able to be saved Even whe...

Page 74: ...pt for SD memory card When more than 50 000 logs are filed no logs will be newly filed anymore Even when the available capacity of the SD memory card runs out and there is not enough memory to save images logs will keep on being filed until the number of logs reaches 50 000 logs Images Will be saved When the available capacity of the SD memory card runs out images will not be able to be saved Even...

Page 75: ...for SD memory card When more than 50 000 logs are filed no logs will be newly filed anymore Even when the available capacity of the SD memory card runs out and there is not enough memory to save images logs will keep on being filed until the number of logs reaches 50 000 logs Images Will be saved When the available capacity of the SD memory card runs out images will not be able to be saved Even wh...

Page 76: ...xel 16 9 60fps mode 1 3 mega pixel 4 3 30fps mode Default 1 3 mega pixel 16 9 30fps mode IMPORTANT The positions of areas may move out of alignment when the Image capture mode setting is changed when the following area settings are configured Therefore we recommend that you configure each area setting after configuring the Image capture mode mask area page 93 privacy zone page 99 VMD area page 120...

Page 77: ...han the set value when any value with an asterisk on the right is selected Depending on factors such as the network environment the resolution the image quality or the number of computers concurrently accessing the camera the transmission interval may be longer than the set value If images are not delivered in the specified transmission interval you can make the images be delivered closer to the s...

Page 78: ...x960 800x600 VGA 400x300 QVGA 160x120 Default JPEG 1 1280x720 JPEG 2 640x360 JPEG 3 320x180 Image quality Select two types of image quality of JPEG images for each image capture size 0 Super fine 1 Fine 2 3 4 5 Normal 6 7 8 9 Low Default Quality1 5 Normal Quality2 8 The setting for Quality1 is activated for FTP periodic image transmission files attached to alarm E mails and SD memory recording 78 ...

Page 79: ...4 2 H 264 3 or H 264 4 displaying of H 264 images or JPEG images on the Live page will become available When On is selected for H 264 transmission in H 264 1 H 264 2 H 264 3 or H 264 4 the transmission interval of JPEG images may sometimes become longer Internet mode over HTTP Select On when transmitting H 264 images via the Internet It is possible to transmit H 264 images without changing the bro...

Page 80: ... 160x120 1280x960 800x600 VGA 400x300 QVGA 160x120 1280x960 800x600 VGA 400x300 QVGA 160x120 Default H 264 1 1280x720 H 264 2 640x360 H 264 3 320x180 H 264 4 160x90 Transmission priority Select a transmission priority for H 264 images from the following Constant bit rate H 264 images will be transmitted with the bit rate selected for Max bit rate per client Frame rate H 264 images will be transmit...

Page 81: ...r from the following Images are transmitted so that the average transmission rate during the selected period becomes the bit rate selected for Max bit rate per client 1h 6h 24h 1week Default 24h Note This setting is only available when Advanced VBR is selected for Transmission priority Max bit rate per client Select a H 264 bit rate per a client from the following When Best effort is selected for ...

Page 82: ...unnecessary to fix the port number for H 264 image transmission such as when using in a particular LAN environment it is recommended to select Unicast port AUTO Unicast port MANUAL Up to 14 users can access a single camera concurrently It is necessary to select Unicast port1 Image and Unicast port2 Audio manually to transmit images and audio from the camera It is possible to fix the port number of...

Page 83: ... multicast port number plus 1000 Multicast TTL HOPLimit 2 Enter a value for Multicast TTL HOPLimit Available value 1 254 Default 16 IMPORTANT When transmitting an H 264 image via a network the transmitted image sometimes may not be displayed depending on the settings of a proxy server or a firewall In this case refer to the network administrator When two or more network interface cards are install...

Page 84: ...ure the settings relating to image quality The setup menu will be displayed in a newly opened window page 85 Focus SFx311 SFx311 Click the Setup button to display the setup menu that can configure the settings relating to focus The setup menu will be displayed in a newly opened window page 97 Extra optical zoom adjustment Click the Setup button to display the setup menu that can configure the sett...

Page 85: ...ensation The setup menu will be displayed in a newly opened window page 105 11 4 1 Configure the settings relating to image quality Image adjust setup menu Click the Setup button of Image adjust on the Image quality tab of the Image Audio page page 84 Operating Instructions 85 11 Configure the settings relating to images and audio Image Audio ...

Page 86: ...he setup menu displayed in a newly displayed window When the values are changed the changed values will be applied to the currently displayed image on the Image quality tab 86 Operating Instructions 11 Configure the settings relating to images and audio Image Audio ...

Page 87: ... screen When noise appears in the brighter area on the screen When Outdoor scene or Indoor scene is selected for Light control mode this setting is available Super Dynamic function When there is wide variation between the illumination of light and dark areas of the location being monitored the camera adjusts the lens iris in accordance with the brighter areas This causes loss of detail in darker a...

Page 88: ...ght compensation BLC Select On or Off to determine whether or not to activate the back light compensation BLC function When On High or On Normal is selected for Super Dynamic SD this setting is unavailable The back light compensation function can compensate back light by setting mask areas on brighter parts of images On Mask areas will be set automatically Off Mask areas will not be set automatica...

Page 89: ...s When the Image capture mode is set to 1 3 mega pixel 16 9 60fps mode and the Light control mode is set to Indoor scene 50 Hz Max 1 100s Max 1 60s Max 1 30s Max 2 30s Max 4 30s Max 6 30s Max 10 30s Max 16 30s When the Image capture mode is set to 1 3 mega pixel 16 9 60fps mode and the Light control mode is set to Indoor scene 60 Hz Max 1 120s Max 1 60s Max 1 30s Max 2 30s Max 4 30s Max 6 30s Max ...

Page 90: ...on even under illumination that is lower than Auto1 Normal Default Auto1 Normal Super Chrome Compensation SCC function This function achieves faithful color images using the proprietary color compensation technology that reproduce images even under low illumination where it is usually difficult to capture objects faithfully Note Since the color compensation technology is used for Auto3 Super Chrom...

Page 91: ...part is a thick color When shooting blue sky or sun at sunset When shooting a subject whose luminance is too low When AWC is selected click the Set button Red gain Adjust the red color of images When the cursor is moved in the direction the red color will become thicker When the cursor is moved in the direction the red color will be thinner Click the Reset button to reset the color to the default ...

Page 92: ...The level of fog compensation will increase when the cursor is moved in the direction and decrease when the cursor is moved in the direction Click the Reset button to reset to the default setting Default 64 Scene file The combination of settings used to adjust image quality can be saved as a scene file The scene file can be selected here Registered scene files can be configured in the Schedule pag...

Page 93: ...ff is selected for Super Dynamic SD and Back light compensation BLC it is possible to compensate for backlight by masking brighter areas Operating Instructions 93 11 Configure the settings relating to images and audio Image Audio ...

Page 94: ...1 Display the Image adjust setup menu page 84 94 Operating Instructions 11 Configure the settings relating to images and audio Image Audio ...

Page 95: ...justment 3 Click the divided areas to be masked The clicked areas will be masked and will become white To cancel masking click the area again 4 Click the End button after completing masking areas The borders on the image displayed on the Image quality tab will disappear Operating Instructions 95 11 Configure the settings relating to images and audio Image Audio ...

Page 96: ...he Image capture mode setting The mask area may move out of alignment when Extra optical zoom is configured Make sure to check the mask area after configuring Extra optical zoom Note When the Reset button is clicked masking for all the masked areas will be canceled 96 Operating Instructions 11 Configure the settings relating to images and audio Image Audio ...

Page 97: ...is button to reset the focus to the default Far button Click this button to adjust the focus to the Far side Adjusting method Select the focus adjustment method upon switching between the color mode and the black white mode Auto Adjusts the focus function automatically and corrects out of focus when switching between color and black white images Preset Performs the preset movement to each specifie...

Page 98: ...o to the Tele side IMPORTANT The extra optical zoom function may not be activated on the appropriate position if the setting for the function is performed after the settings for the mask areas page 93 privacy zone page 99 VMD area page 120 VIQS area page 101 cropping area page 131 To prevent this perform the setting for the extra optical zoom function before other settings When using the lens dist...

Page 99: ...dragging the mouse Each zone can be overlapped The zones are numbered sequentially from area 1 Note Set the privacy zone larger than the size of an object to be hidden Status Select On or Off to determine whether or not to display the privacy zone On The privacy zone will be displayed Off The privacy zone will not be displayed Default Off Delete button Click the Delete button corresponding to the ...

Page 100: ...e may move out of alignment when the JPEG H 264 Image capture mode setting is changed Make sure to check the privacy zone after changing the Image capture mode setting 100 Operating Instructions 11 Configure the settings relating to images and audio Image Audio ...

Page 101: ...ity of other areas The VIQS setting is available only for H 264 images Up to 8 VIQS areas can be set To check the image after configuring VIQS when H 264 images are selected under Stream you can check the image by pressing the Confirm button You can also check by displaying an H 264 image on the Live page Area When selecting a VIQS area in the screen it will be numbered as area 1 Subsequent areas ...

Page 102: ...64 2 images The VIQS H 264 2 images can be confirmed with the Confirm button Default Off H 264 3 Select On or Off to determine whether or not to activate the VIQS function for the transmitted H 264 3 images The VIQS H 264 3 images can be confirmed with the Confirm button Default Off H 264 4 Select On or Off to determine whether or not to activate the VIQS function for the transmitted H 264 4 image...

Page 103: ... more the image quality of the non specified area is reduced This makes it possible to moderate the image data size 3 Select On Off to activate deactivate a distributed image of H 264 1 H 264 2 H 264 3 or H 264 4 4 Click the Set button This unit is updated with the setting contents Click the Delete button corresponding to the area to be deleted 5 Click the Confirm button The image H 264 1 H 264 2 ...

Page 104: ...ing VIQS display an H 264 image on the Live page or press the Confirm button under Stream The outputted bit rate changes depending on the subject Confirm the bit rates with actual subjects used when operating the camera 104 Operating Instructions 11 Configure the settings relating to images and audio Image Audio ...

Page 105: ...84 Distortion correction can be performed using lens distortion compensation The amount of compensation performed can be adjusted Note Amount of distortion correction will differ depending on the Image capture mode Set the lens distortion correction after setting the Image capture mode Operating Instructions 105 11 Configure the settings relating to images and audio Image Audio ...

Page 106: ... Images and audio will not be synchronized Audio output SFx311 SFx311 Audio data from the PC will be transmitted to the camera Audio can be heard from the speaker connected to the camera Interactive Half duplex SFx311 SFx311 Both reception and transmission are available However audio data cannot simultaneously be transmitted and received Interactive Full duplex SFx311 SFx311 Both reception and tra...

Page 107: ... low This setting will be applied when audio is input to the camera using a microphone Line High SFx311 SFx311 The volume level will become high This setting will be applied when audio is input to the camera using the Line input Line Middle SFx311 SFx311 The volume level will become middle This setting will be applied when audio is input to the camera using the Line input Line Low SFx311 SFx311 Th...

Page 108: ...Camera SFx311 SFx311 Enter the transmission port number the port number on the camera used to receive audio data transmitted from the PC Available port number 1024 50000 Only even numbers are available Default 34004 Note The transmission port number entered for Audio output port PC to Camera will be used only when Unicast port MANUAL is selected for Transmission type page 79 When Off is selected f...

Page 109: ... to be displayed had been changed enter as follows Example of entry Example when entering an IPv4 address http 192 168 0 10 8080 Example when entering an IPv6 address http 2001 db8 0 0 0 0 0 1 8080 To access the cameras using the HTTPS protocol enter as follows Example of entry https 192 168 0 10 Available number of characters 1 128 characters Default Cam 1 selfcamera Cam 2 16 not registered IMPOR...

Page 110: ... used for the multi screen display Refer to the network administrator for information on the DNS setting of PCs Camera title Enter the title of the camera The entered camera title will be displayed on a multi screen Available number of characters 0 20 characters Unavailable characters Default Cam 1 The model No is displayed Cam 2 16 None blank Note When selecting a 16 split screen some characters ...

Page 111: ...ges and the alarm output terminal Alarm Terminal 1 Determine how to use terminal 1 Off Not used Alarm input Receives alarms When Alarm input is selected a pull down menu for Close and Open is displayed Close An alarm is detected when the terminal status is changed to Close Open An alarm is detected when the terminal status is changed to Open Black white input Receives the black white switchover in...

Page 112: ...ator can remotely control lights in a place where the camera is installed by connecting the terminal to the light controller Refer to the installation guide for further information about input output rating of each terminal VMD alarm When clicking VMD the VMD area tab of the Alarm page will be displayed page 122 Audio detection alarm SFx311 SFx311 SFN310 SFN310 When Audio detection is clicked the ...

Page 113: ...When the alarm occurrence indication button is clicked the alarm output terminal will return to the normal state Default Latch Trigger output Select Open or Close to determine whether to open or close the alarm output terminal when outputting the alarm signals Open The alarm output terminal will open when outputting the alarm signals Normally close Close The alarm output terminal will close when o...

Page 114: ...or example an operator can remotely control lights in a place where the camera is installed by connecting the terminal to the light controller 13 4 Configure the settings relating to the camera action on alarm occurrence Alarm Click the Alarm tab on the Alarm page page 40 page 42 The settings related to the camera action on alarm can be configured in this section Image compression rate upon alarm ...

Page 115: ...curs The setup menu will be displayed in a newly opened window page 119 HTTP alarm notification Click HTTP alarm notification to display the setup menu that can configure the settings relating to transmitting HTTP alarm notifications when an alarm occurs The setup menu will be displayed in a newly opened window page 120 13 4 1 Configure settings relating to image quality on alarm action Click Imag...

Page 116: ...E mail notifications Click E mail server of Camera action on alarm on the Alarm tab of the Alarm page page 114 Refer to page 144 for information on configuration for these settings 116 Operating Instructions 13 Configure the alarm settings Alarm ...

Page 117: ...transmissions of alarm images Click FTP of Camera action on alarm on the Alarm tab of the Alarm page page 114 Refer to page 147 for information on configuration for these settings Operating Instructions 117 13 Configure the alarm settings Alarm ...

Page 118: ... memory card when an alarm occurs Click SD memory card of Camera action on alarm on the Alarm tab of the Alarm page page 114 Refer to page 52 for information on configuration for these settings 118 Operating Instructions 13 Configure the alarm settings Alarm ...

Page 119: ...ion when an alarm occurs Click Panasonic alarm protocol notification of Camera action on alarm on the Alarm tab of the Alarm page page 114 Refer to page 127 for information on configuration for these settings Operating Instructions 119 13 Configure the alarm settings Alarm ...

Page 120: ...as an alarm IMPORTANT The alarm occurrence indication button page 9 will be displayed when motion is detected by the VMD function The alarm occurrence indication button will be displayed when receiving an alarm input of a terminal alarm or a command alarm Depending on the network environment notification may be delayed even when Real time is selected for Alarm status update mode on the Basic tab o...

Page 121: ...t perform video motion detection Default Off Detection area Adjust the size of the VMD area using the slider The smaller the selected value is the higher the sensitivity of VMD area becomes The current value 1 10 will be displayed on the right of the slider Default 1 Detection sensitivity Adjust the sensitivity of motion detection in the VMD area using the slider The settings can be configured for...

Page 122: ...n Area No notification When Panasonic alarm protocol notification is clicked the Notification tab of the Alarm page will be displayed page 126 VMD information addition Information addition Select On or Off to determine whether or not to add VMD information to superimposed image data The VMD information can be searched by some of Panasonic network disk recorders Refer to the operating instructions ...

Page 123: ...the Detection area section Change areas and the settings of Detection area and Detection sensitivity as necessary 3 Click the Set button after completing the settings IMPORTANT The setting will not be applied unless the Set button is clicked 4 To invalidate the VMD area click the Set button after selecting Off for Status of the VMD area to be invalidated The outline of the invalidated VMD area wil...

Page 124: ... function page 9 The alarm occurrence indication button will also be displayed when receiving an alarm input of a terminal alarm or a command alarm Notification may be delayed in some network environments even when Real time is selected for Alarm status update mode on the Basic tab of the Basic page page 46 The audio detection feature is not designed to be used in situations that require high reli...

Page 125: ...vel The current volume level Range of volumes to be detected 1 Check the audio detection level and current volume level The volume level configured in Mic input volume Camera to PC on the Audio tab of the Image Audio page is displayed in the preview 2 Adjust the Audio detection level with the slider bar so that it is lower than the volume level that you want to detect 3 Adjust the Mic input volume...

Page 126: ...e surrounding area may be mistakenly detected Only the volume of the sound determines whether sound is detected or not the type of sound does not matter 13 7 Configuration of the settings relating to alarm notification Notification Click the Notification tab on the Alarm page page 40 page 42 The settings relating to Panasonic alarm protocol and HTTP alarm notification can be configured in this sec...

Page 127: ...tion of notification below When an alarm is detected Alarm When a notification of the remaining capacity of the SD memory card has been provided Diag When the SD memory card has become full Diag When the SD memory card cannot be recognized Diag Default Off Note When On is selected notification of the alarm occurrence will be provided to the registered destination server addresses in order to IP ad...

Page 128: ...ity of the SD memory card has been provided When the SD memory card has become full When the SD memory card cannot be recognized Destination server address Enter the destination server address or host name Available characters Alphanumeric characters the colon the period the underscore _ and the hyphen To delete the registered destination server address click the Delete button respective to the de...

Page 129: ... or http Host name colon port number Alarm checkbox When the checkbox is checked the HTTP alarm notification will be provided upon an alarm occurrence Delete button When this button is clicked all configured information including the address user name password and notification data will be deleted User name Enter the user name login name to access the HTTP server Available number of characters 0 6...

Page 130: ...the first character for Notification data If the HTTP alarm notification fails information about the failure will be added to the system log Even if the Set button is clicked after deleting the contents of Notification data cgi bin comalarm cgi CMD 01 will be set HTTPS cannot be used Example When http 192 168 0 100 is set for the address and cgi bin comalarm cgi CMD 01 is set for Notification data...

Page 131: ...ettings related to cropping can be configured on this page A B Cropping area setting Full image display Displays the full camera angle image Cropping outline Displays the set cropping area Up to 4 areas can be set When set numbers are automatically assigned and displayed on the top left of the cropping area The cropping outline position can be moved by clicking and holding the configured frame and...

Page 132: ...itted as cropping images JPEG 2 JPEG 2 is transmitted as cropping images JPEG 3 JPEG 3 is transmitted as cropping images Default Off Note Changing the cropping settings temporarily stops transmission When the H 264 transmission is set to Off cropping setting for H 264 1 H 264 2 H 264 3 H 264 4 cannot be set When maximum resolution is set cropping setting for H 264 1 H 264 2 and JPEG 1 cannot be se...

Page 133: ...efault Off Set button Applies the cropping camera action on alarm home area self return time and sequence settings IMPORTANT The cropping outline may move out of alignment when the Image capture mode setting is changed Make sure to check the cropping outline after changing the Image capture mode setting The cropping outline may move out of alignment when the Extra optical zoom setting is changed M...

Page 134: ...entication of users who can access this camera from the PC or a cellular phone mobile terminal can be configured on this page Up to 24 users can be registered Note When user authentication has failed to pass authentication error 8 times within 30 seconds using the same IP address PC access to the unit will be denied for a while User auth Select On or Off to determine whether or not to authenticate...

Page 135: ...following 1 Administrator Allowed all available operations of the camera 2 Camera control Allowed to display images from the camera and to control the camera The camera setting configuration is unavailable 3 Live only Only displaying live images is available The camera setting configuration and camera control are unavailable Default 3 Live only User check From the pull down menu of User check the ...

Page 136: ... already in use is entered and the Set button is clicked the respective host information will be overwritten Access level Select the access level of the host from the following 1 Administrator 2 Camera control 3 Live only Refer to page 134 for further information about the access level Default 3 Live only Host check From the pull down menu of Host check the registered host can be selected and the ...

Page 137: ... or H 264 4 JPEG 1 JPEG 1 images will be transmitted JPEG 2 JPEG 2 images will be transmitted JPEG 3 JPEG 3 images will be transmitted H 264 1 H 264 1 images will be transmitted H 264 2 H 264 2 images will be transmitted H 264 3 H 264 3 images will be transmitted H 264 4 H 264 4 images will be transmitted Default JPEG 1 Note When Best effort is selected for Transmission priority of H 264 bit rate ...

Page 138: ...r H 264 transmission the transmission interval may be longer than the set value when any value with an asterisk on the right is selected 138 Operating Instructions 15 Configure the settings relating to the authentication User mng ...

Page 139: ...ick the Network tab on the Network page page 40 page 42 The following information is required to configure the network settings Contact the network administrator or your Internet service provider IP address Subnet mask Default gateway when using the gateway server router HTTP port Primary DNS address Secondary DNS address when using DNS Operating Instructions 139 16 Configuring the network setting...

Page 140: ...ult 192 168 0 10 Note Multiple IP addresses are unavailable even when using the DHCP function Refer to the network administrator for further information about the settings of the DHCP server Subnet mask When not using the DHCP function enter the subnet mask of the camera Default 255 255 255 0 Default gateway When not using the DHCP function enter the default gateway of the camera Default 192 168 0...

Page 141: ... Off to determine whether or not to use the IPv6 DHCP function Configure the DHCP server not to assign the same IP addresses used for the other network cameras and PCs whose IP address is unique Refer to the network administrator for further information about the settings of the server Default Off Primary DNS server address Secondary DNS server address Enter the IPv6 address of the DNS server Refe...

Page 142: ...lect Off for Audio transmission reception on the Audio tab page 106 Select 128kbps or a faster rate to carry out the live transmission of JPEG images and the FTP periodic image transmission simultaneously When Bandwidth control bit rate is set low taking a picture using the snap shot button may not function depending on the usage environment In this case select JPEG with the Compression button on ...

Page 143: ...mber 50000 Private address 192 168 0 2 Port number 50001 LAN Private address 192 168 0 254 WAN Global address vvv xxx yyy zzz Enter Global IP address colon port number in the Address box of the browser via the Internet vvv xxx yyy zzz 50000 vvv xxx yyy zzz 50001 FTP access to camera Select Allow or Forbid to determine whether to allow or forbid the FTP access to camera Default Forbid 16 2 Configur...

Page 144: ...n below When an alarm is detected Alarm When a notification of the remaining capacity of the SD memory card has been provided Diag When the SD memory card has become full Diag When the SD memory card cannot be recognized Diag Default Off Alarm image attachment Select On or Off to determine whether or not to attach an image to the E mail to be sent when an alarm is detected Default Off 144 Operatin...

Page 145: ... name for SMTP server address or POP server address it is necessary to configure the DNS settings on the Network tab of the Network page page 139 Authentication Type Select the authentication method to send E mails from the following None It is not necessary to clear any authentication to send E mails POP before SMTP It is necessary to first clear the POP server authentication to use the SMTP serv...

Page 146: ...ox When the checkbox is selected the E mail notification will be provided in the following cases When notification of the remaining capacity of the SD memory card has been provided When the SD memory card has become full When the SD memory card cannot be recognized Destination E mail address Enter the destination E mail address Available number of characters 3 128 characters Available characters A...

Page 147: ...o designate the directory ALARM under the root directory of the FTP server Available number of characters 1 256 characters Unavailable characters File name Enter the file name used for the alarm image to be transmitted to an FTP server The file name will be as follows File name Entered file name Time and date year month day hour minute second Serial number Available number of characters 1 32 chara...

Page 148: ...TP server After connecting to the FTP server it is possible to configure the settings of the schedules link Default Off IMPORTANT When using the FTP periodic image transmission it is necessary to set the schedule for the FTP periodic image transmission in the Schedule tab in the Schedule page page 177 Directory name Enter the directory name where the images are to be saved For example enter img to...

Page 149: ...score _ and the hyphen IMPORTANT When entering the host name for FTP server address it is necessary to configure the DNS settings on the Network tab of the Network page page 139 User name Enter the user name login name to access the FTP server Available number of characters 1 32 characters Unavailable characters Password Enter the password to access the FTP server Available number of characters 0 ...

Page 150: ...Manual NTP server address setting When Synchronization with NTP server is selected for Time adjustment select the method of how to obtain the NTP server address from the following Auto Obtains the NTP server address from the DHCP server Manual The NTP server address will be entered manually on NTP server address Default Manual IMPORTANT When obtaining the NTP server address from the DHCP server it...

Page 151: ...rom a cellular phone mobile terminal Automatic refreshment of the shortcut to the camera that is created on the Network folder of the PC even when the IP address of the camera changes UPnP Auto port forwarding Select On or Off to determine whether or not to use the port forwarding function of the router To use the port forwarding function the router in use must support UPnP and the UPnP must be en...

Page 152: ...ol Panel Network and Internet Network and Sharing Center select Turn on network discovery of Network discovery of Change advanced sharing settings click Save changes Complete For Windows 8 Windows 8 1 Start select Apps Control Panel Network and Internet Network and Sharing Center select Turn on network discovery of Network discovery of Change advanced sharing settings click Save changes Complete 1...

Page 153: ...lick the Execute button If the server certificate is already installed the file name of the installed server certificate will be displayed CA Certificate Information Displays the information of the server certificate When the Confirm button is clicked the registered information of the installed server certificate will be displayed in the CA Certificate Confirm dialog box If the server certificate ...

Page 154: ... this camera via the Internet it is necessary to configure the settings for the DDNS function Refer to page 171 for how to configure the settings relating to DDNS DDNS Area Select the region where the camera is installed If the camera is used outside of Japan select Global If the camera is used in Japan select Japan Japan Global Service Select the DDNS service to determine whether or not to use DD...

Page 155: ...name to be used to manage the camera with the SNMP function Available number of characters 0 32 characters Default None blank Location Enter the name of the location where the camera is installed Available number of characters 0 32 characters Default None blank Contact Enter the E mail address or the phone number of the SNMP manager Available number of characters 0 255 characters Default None blan...

Page 156: ...e Diffserv function contact the network administrator Diffserv DSCP 0 63 Enter the order of priority for packets Available values 0 63 Default 0 156 Operating Instructions 16 Configuring the network settings Network ...

Page 157: ...y CA Certificate Authority Issue of the server certificate Generation of CSR Certificate Signing Request Installation of the server certificate Generation of the self signed certificate When using the server certificate When using the self signed certificate A B C D E Generation of the CRT key SSL encryption key page 158 Generation of the self signed certificate page 159 Generation of CSR Certific...

Page 158: ... button of CRT key generate The CRT key generate dialog box will be displayed 2 Select 1024bit or 2048bit for the length of the CRT to generate for CRT key generate RSA key size Note To use the server certificate follow the requests from the CA about the RSA key size 3 Click the Execute button The generation of CRT key will be started When the generation is finished the key size and generation tim...

Page 159: ...e The Self signed Certificate Generate dialog box will be displayed 2 Enter the information of the certificate to be generated Item Description Available number of characters Common Name Enter the camera address or host name 64 characters Country Enter the country name Omission is OK 2 characters Country code State Enter the state name Omission is OK 128 characters Locality Enter the locality name...

Page 160: ...e OK button after entering the items The self signed certificate will be generated Note The information of the generated self signed certificate will be displayed on Self signed Certificate Information Depending on the status of the self signed certificate the following are displayed Indication Description Not generated The self signed certificate are not generated Invalid Reason CA Certificate in...

Page 161: ...o button of File Download under Downloads Click the Custom Level button to open the Security Setting window and check the Enable radio button of Automatic prompting for file downloads under Downloads 1 Click the Execute button of CA Certificate Generate Certificate Signing Request The CA Certificate Generate Certificate Signing Request dialog box will be displayed 2 Enter the information of the ce...

Page 162: ...ates the CSR file in the PEM format 16 3 4 Installation of the server certificate IMPORTANT If the CSR file is not generated it is impossible to install the server certificate security certificate For the installation the server certificate issued by CA is required 1 Click the Browse button of CA Certificate CA Certificate install The Open dialog box will be displayed 2 Select the server certifica...

Page 163: ...r certificate can be checked by double clicking the server certification file issued by CA 16 3 5 Configuration of the connection protocol 1 Select HTTP or HTTPS for Connection to determine the protocol used to access the camera HTTP Only the HTTP connection is available HTTPS Only the HTTPS connection is available 2 Designate the HTTPS port number to be used for HTTPS port Available port number 1...

Page 164: ...be displayed When the security alert window is displayed install the security certificate page 165 When On is selected for User auth the authentication window will be displayed before displaying live images for the user name and password entries IMPORTANT When the camera is accessed using the HTTPS protocol the refresh interval and frame rate of images may be lower 16 4 1 Install the security cert...

Page 165: ...orer 7 Internet Explorer 8 Internet Explorer 9 or Internet Explorer 10 Internet Explorer 11 Note When using Internet Explorer 10 Internet Explorer 11 note that some of the displayed windows may differ from the following descriptions 1 Access the camera using the HTTPS protocol 2 When the security alert window is displayed click Continue to this website not recommended The Live page will be display...

Page 166: ...3 Click Certificate Error over the URL and click View certificates 166 Operating Instructions 16 Configuring the network settings Network ...

Page 167: ... as Administrator to launch Internet Explorer again Click Start All Programs right click Internet Explorer click Run as Administrator When using Windows 8 right click iexplore under C Program Files Internet Explorer and select Run as Administrator Operating Instructions 167 16 Configuring the network settings Network ...

Page 168: ...xt displayed on Certificate Import Wizard Note When using Internet Explorer 10 Internet Explorer 11 select Store Location and then click Next 168 Operating Instructions 16 Configuring the network settings Network ...

Page 169: ...6 Select Place all certificates in the following store and click Browse 7 Select Trusted Root Certificate Authorities and click OK Operating Instructions 169 16 Configuring the network settings Network ...

Page 170: ...8 Click Next 9 Click Finish 170 Operating Instructions 16 Configuring the network settings Network ...

Page 171: ...Dynamic DNS Update RFC2136 compliant IMPORTANT Before using the DDNS service it is necessary to perform the port forwarding setting for the router About Dynamic DNS Update RFC2136 compliant Operation using DDNS services other than the Viewnetcam com service is not guaranteed We are not responsible for any troubles or accidents on the circumstances where the camera is used arising out of such servi...

Page 172: ... camera whose global address is not static via the Internet DDNS service such as Viewnetcam com It is possible to access via a registered and static domain name example viewnetcam com even after the global address is changed Enrollment in a domain name service is required even when using the IPv6 connection Refer to the Viewnetcam com website http www viewnetcam com for further information about t...

Page 173: ...entified global address is used for accessing the router or camera to monitor images Note Refer to the contracted provider whether the current IP address is static or not Depending on the provider local addresses may be allocated In this case the DDNS service is unavailable Refer to the contract provider for further information 16 5 2 When using the Viewnetcam com service Personal Camera URL The U...

Page 174: ...for Viewnetcam com by following the instructions of the wizard The registration window for Viewnetcam com will be displayed in a newly opened window When the registration window is not displayed check that the PC is being connected to the Internet and click the reload button of the browser 3 Register the information for Viewnetcam com by following the instructions of the wizard When the message Th...

Page 175: ...that the PC is being connected to the Internet and click the Set button If access often fails due to the change in the global address of router set a smaller value for Access interval 16 5 4 Checking the information registered for the Viewnetcam com service It is possible to check if the camera has been registered for the Viewnetcam com service page 186 16 5 5 When using Dynamic DNS Update Host na...

Page 176: ...characters 3 250 characters Enter in the form of host name domain name Available characters Alphanumeric characters the colon the period the underscore _ and the hyphen Default None blank Note Refer to the network administrator for further information about the available host names 176 Operating Instructions 16 Configuring the network settings Network ...

Page 177: ...he settings relating to schedules as follows Alarm permission VMD permission Audio detection permission Access permission H 264 recording Scene file FTP periodic image transmission The Schedule page has only the Schedule tab Operating Instructions 177 17 Configure the settings relating to the schedules Schedule ...

Page 178: ... action will be taken for the respective schedule Alarm permission Alarm input terminal alarm will be received during the period of the schedule VMD permission The video motion detection VMD function will be active during the period of the schedule 178 Operating Instructions 17 Configure the settings relating to the schedules Schedule ...

Page 179: ... designated time for the schedule finishes the image settings of the images return to the values used before the schedule FTP periodic image transmission FTP periodic image transmission will be performed at the designated time in the schedule Note Select On for User auth on the User auth tab of User mng page page 134 and Off for Host auth on the Host auth page page 135 to validate Access permissio...

Page 180: ...nsmission schedule The selected day of the week will be validated for the schedule 2 To designate time select the desired hour and minute from the pull down menu When not designating time check the checkbox of 24h 180 Operating Instructions 17 Configure the settings relating to the schedules Schedule ...

Page 181: ...3 Click the Set button after completing the settings The result will be displayed at the bottom of the window Operating Instructions 181 17 Configure the settings relating to the schedules Schedule ...

Page 182: ...17 2 How to delete the set schedule 1 Uncheck the check box of the set day of the week 182 Operating Instructions 17 Configure the settings relating to the schedules Schedule ...

Page 183: ...2 Click the Set button after completing the settings The schedule of the selected day of the week is deleted Operating Instructions 183 17 Configure the settings relating to the schedules Schedule ...

Page 184: ...erwrite the older system logs In this case the oldest log is the first to be overwritten The system logs will be displayed in group of 100 logs each and the logs will be saved even when the power of the camera is turned off Next 100 When clicking Next 100 the next 100 system logs will be displayed Previous 100 When clicking Previous 100 the previous 100 system logs will be displayed No The serial ...

Page 185: ...downloaded firmware to be saved 2 Click the Browse button and designate the downloaded firmware Note Most current version update software is posted on the Panasonic support Web site When using in Japan http panasonic biz security support When using out of Japan http security panasonic com pss security support Internet connection is required to view the support Web site 3 Click the radio button res...

Page 186: ...ny operation during upgrading and wait until it completes The following network settings will not be reset when upgrading the firmware after selecting Reset the settings to the default after completing the upgrade Except the network settings Primary server address and secondary server address DNS settings for IPv4 primary DNS server address and secondary DNS server address settings for IPv6 On Off...

Page 187: ...s Reboot the camera Default reset Click the Default reset tab of the Maintenance page page 40 page 42 The settings and the HTML data of the camera can be initialized and reboot of the camera can be performed on this page Reset to the default Except the network settings Click the Execute button to reset the settings to the default Note that the network settings will not be reset It is impossible to...

Page 188: ...notification function allows users to provide the notification of the error to the specified destination E mail address and an original alarm destination when an error such as no SD memory card insertion after the reboot or a locked SD memory card insertion occurs page 144 page 126 18 5 Settings data backing up or restoring logs Data Click the Data tab of the Maintenance page page 40 page 42 Backu...

Page 189: ...tore network related setting contents Click the Execute button to start restoring Do not perform operations until the restoration is complete The camera will be rebooted when the restoration is complete Make sure to set the file name of setup data files used when restoring to model name dat The model name must be written in lower case letters and WV is not needed Scene file Press the Browse button...

Page 190: ...t displayed double click the CDLauncher exe file on the CD ROM A C D E B Using the supplied CD ROM the following actions can be performed The Panasonic IP Setting Software can be installed on the PC page 191 Settings related to the camera s network can be set from the Panasonic IP Setting Software page 193 The manuals can be installed on the PC page 192 You can also view the manuals without instal...

Page 191: ...e Panasonic IP setting shortcut icon when the Panasonic IP Setting Software is installed Specify which folder on the PC to install the Panasonic IP Setting Software to Click the Install button to start the installation Note To uninstall the Panasonic IP Setting Software delete the shortcut icon from where you specified it to be installed the default is on the desktop during installation and the Ea...

Page 192: ...d the default is on the desktop during installation and the Manual folder from the folder the default is C Panasonic you specified during installation 19 4 Installing the Viewer software The Viewer software Network Camera View 4S must be installed on the PC in order to display camera images On the CD launcher window click the Install button next to Viewer Software and follow the instructions displ...

Page 193: ... is set to 20min in the Easy IP Setup accommodate period However settings can be changed after 20 minutes for cameras in the initial set mode 1 To start the Panasonic IP Setting Software click the Run button next to IP Setting Software from the CD launcher menu window or double click on the shortcut icon created after installing the software on the PC The License Agreement will be displayed Read t...

Page 194: ...ings When changing settings related to the network settings such as connection mode IP address and subnet mask click the Network Settings button in IP Setting Software screen The Network Settings screen is displayed Enter each item and then click the Save button Note By unchecking the Wait for camera restarting checkbox multiple cameras can be continuously configured For further information about ...

Page 195: ...r The IP address of the server may be incorrect Check if the IP address of the server is configured correctly The SMTP server may be down Ask the network administrator Internal error Undefined error An error occurred in the E mail function Check if the E mail settings are configured correctly Error indications relating to FTP Category Indication Description FTP server error Failed to resolve the F...

Page 196: ...ating to the Viewnetcam com function occurred Check if the Viewnetcam com settings are configured correctly Error indications relating to Dynamic DNS Update Category Indication Description DDNS server error Failed to resolve the DDNS server address from DNS The designated IP address of the DNS may be incorrect Check if the DNS settings are configured correctly The DNS server may be down Ask the ne...

Page 197: ... signed certificate is complete Self signed Certificate Deleted Deletion of the self signed certificate is complete Certificate Signing Request Generated Generation of the CSR Certificate Signing Request is complete CA Certificate Installed Installation of the server certificate is complete CA Certificate Deleted Deletion of the server certificate is complete Previous CRT key Applied Previous CRT ...

Page 198: ...gs are configured correctly The DNS server may be down Ask the network administrator Error indications relating to HTTP alarm notification Category Indication Description HTTP alarm notification error Failed to find destination of notification The IP address of the destination of notification may be incorrect Check if the IP address of the destination of notification is configured correctly The de...

Page 199: ...ping IP address of the camera If there is reply from the camera the connection is normal If there is no reply check the connection with the following methods using a computer connected to the same network as the camera If the firewall settings on the PC are enabled temporarily disable them before performing settings on the camera Start the Panasonic IP Setting Software confirm the camera s IP addr...

Page 200: ...in the Don t Use Proxy For These Addresses box When the camera and the PC are connected in the different subnet Is the IP address of the default gateway set for the camera correct Is the name currently used to access the camera different from the name registered for the Viewnetcam com service Access the camera again with the registered name 173 Did you access http while using the HTTPS function To...

Page 201: ...com service Is the global address of camera or router notified to the Viewnetcam com service server Log into the My Account page of Viewnetcam com website http www viewnetcam com to check the information of the registered camera If the global address is not displayed for the IP address access the camera and register the user information for the Viewnetcam com service on the Advanced tab on the Net...

Page 202: ...s http while using the HTTPS function To use the HTTPS function access https It is also necessary to enter the port number 164 Cannot access the camera from a mobile terminal Is the URL correct Or is cam missing at the end of the URL Check if the URL is entered correctly When accessing the camera from a mobile terminal it is necessary to enter cam at the end of the URL that is used for the camera ...

Page 203: ...lular phone Refer to the manuals provided with the cellular phone in use for the restrictions of image data sizes No image is displayed Older images or logs are displayed When Every time I visit the webpage is not selected for Check for newer versions of stored pages in the Temporary Internet Files section images sometimes may not be displayed on the Live page In this case do the following 1 Selec...

Page 204: ...e displayed washed out Is the brightness setting set at an appropriate level Click the Normal button of Brightness 9 Flicker appears on the screen When flicker occurs frequently select Indoor scene for Light control mode 88 Images cannot be saved on the SD memory card Failed to write read data on the SD memory card Is the SD memory card inserted correctly Check if the SD memory card is inserted co...

Page 205: ...on 9 Shortcut icon of the camera is not displayed on Network of the PC Is the Windows component of UPnP added Add the component to the PC in use 151 Cannot download the log list Download of files using Internet Explorer may be disabled Click Internet Options on the Tools menu of Internet Explorer and Security tab Then click the Custom Level button to open the Security Setting window Under Download...

Page 206: ...combination When this has occurred first update the driver of the display adapter to the latest version If updating the driver does not solve the problem adjust the hardware acceleration as follows The following are descriptions for when Windows 7 is installed on the PC in use This setting may not be changed depending on the network environment 1 Right click on the desktop and select Screen resolu...

Page 207: ...on bar Pop up blocked To see this pop up or additional options click here Internet Explorer 7 or Internet Explorer 8 Click the information bar and select Always Allow Pop ups from This Site The dialog window saying Allow pop ups from this site will be displayed Click the Yes button The following message is displayed on the information bar This webpage wants to run the following add on WebVideo Mod...

Page 208: ...pen the Security Setting window Under Miscellaneous select Enable for Allow script initiated windows without size or position constraints Click the OK button When the warning window is displayed click the Yes button Images are not fit in the frames When 120 DPI or higher is selected for DPI setting they may not be displayed correctly For Windows 8 1 Right click on the PC screen click Screen Resolu...

Page 209: ... per file Ex 10000001_131224193826_A mp4 Video that was started to be recorded on December 24 2013 19 38 26 Video saved manually or during the period of the schedule Approx 20 MB per file Ex 10000001_131224193826_L mp4 Video that was started to be recorded on December 24 2013 19 38 26 Drive E FTP 10000001 10000101 Video saved manually or during the period of the schedule Approx 20 MB per file Ex 1...

Page 210: ...210 Operating Instructions Notes ...

Page 211: ...Operating Instructions 211 Notes ...

Page 212: ... Riverfront Plaza Newark NJ 07102 5490 Panasonic Canada Inc 5770 Ambler Drive Mississauga Ontario L4W 2T3 Canada 905 624 5010 www panasonic ca For Europe and other countries http panasonic net Importer s name and address to follow EU rules Panasonic Testing Centre Panasonic Marketing Europe GmbH Winsbergring 15 22525 Hamburg Germany Panasonic System Networks Co Ltd 2014 PGQP1746YB sC0514 2064 ...

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