Panasonic WV-SFN480PJ Operating Instructions Manual Download Page 6

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15.2.5

Configure the HTTPS settings ......................................................................................158

15.2.6

Configure the settings relating to DDNS ......................................................................160

15.2.7

Configure the settings relating to SNMP ......................................................................160

15.2.8

Configure the Diffserv settings .....................................................................................161

15.3

How to configure HTTPS settings ...............................................................................162

15.3.1

Generation of the CRT key (SSL encryption key) ........................................................163

15.3.2

Generation of the self-signed certificate (security certificate) .......................................164

15.3.3

Generation of CSR (Certificate Signing Request) ........................................................166

15.3.4

Installation of the server certificate ...............................................................................167

15.3.5

Configuration of the connection protocol ......................................................................168

15.4

Access the camera using the HTTPS protocol ..........................................................169

15.4.1

Install the security certificate ........................................................................................169

15.5

How to configure the settings relating to DDNS ........................................................176

15.5.1

Configuration of the DDNS service (Example of the “Viewnetcam.com” service) ........177

15.5.2

When using the “Viewnetcam.com” service .................................................................178

15.5.3

Procedure to register information for the “Viewnetcam.com” service ...........................179

15.5.4

Checking the information registered for the “Viewnetcam.com” service ......................180

15.5.5

When using “Dynamic DNS Update” ............................................................................180

15.5.6

When using “Dynamic DNS Update(DHCP)” ...............................................................181

16 Configure the settings relating to the schedules [Schedule] ..........182

16.1

How to set the schedules .............................................................................................185

16.2

How to delete the set schedule ....................................................................................187

17 Maintenance of the camera [Maintenance] ........................................189

17.1

Check the system log [System log] .............................................................................189

17.2

Upgrade the firmware [Upgrade] .................................................................................189

17.3

Check the status [Status] .............................................................................................191

17.4

Reset the settings/Reboot the camera [Default reset] ...............................................192

17.5

Settings data/backing up or restoring logs [Data] .....................................................193

18 Using the CD-ROM ...............................................................................196

18.1

About the CD launcher .................................................................................................196

18.2

Installing Panasonic “IP Setting Software” ................................................................197

18.3

Installing the manuals ..................................................................................................198

18.4

Installing the Viewer software ......................................................................................198

18.5

Configure the network settings of the camera using the Panasonic “IP Setting

Software” .......................................................................................................................199

19 About the displayed system log .........................................................202
20 Troubleshooting ...................................................................................206
21 Directory structure of drive B .............................................................217

Operating Instructions

Table of Contents

Summary of Contents for WV-SFN480PJ

Page 1: ... WV SFV481 WV SFN480 WV SFN480PJ WV SFV481 WV SFN480 This manual covers the models WV SFV481 WV SFN480 and WV SFN480PJ Before attempting to connect or operate this product please read these instructions carefully and save this manual for future use ...

Page 2: ...Windows Media Internet Explorer and ActiveX are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Microsoft product screen shot s reprinted with permission from Microsoft Corporation iPad iPhone iPod touch and QuickTime are trademarks of Apple Inc registered in the U S and other countries Android is a trademark of Google Inc Firefox is ...

Page 3: ... displayed on the information bar of the browser When the Live page is displayed for the first time the install wizard of the ActiveX control required to display images from the camera will be displayed Follow the instructions of the wizard When the install wizard is displayed again even after completing the installation of the ActiveX restart the PC The viewer software used on each PC should be l...

Page 4: ...nated interval or period FTP periodic image transmission 43 5 3 Save images on the SD memory card when images fail to transmit using the FTP periodic image transmission function 44 6 Display the log list 45 7 Playback of images on the SD memory card 49 7 1 Playback JPEG 1 JPEG 2 images saved to the SD memory card 49 7 2 Playback H 264 1 H 264 2 images saved to the SD memory card 52 8 About the net...

Page 5: ...rence Alarm 122 13 4 1 Configure settings relating to alarm E mail notifications 123 13 4 2 Configure settings relating to FTP transmissions of alarm images 124 13 4 3 Configure settings relating to recording to an SD memory card when an alarm occurs 126 13 4 4 Configure settings relating to Panasonic alarm protocol notification when an alarm occurs 127 13 4 5 Configure settings relating to HTTP a...

Page 6: ...rmation for the Viewnetcam com service 179 15 5 4 Checking the information registered for the Viewnetcam com service 180 15 5 5 When using Dynamic DNS Update 180 15 5 6 When using Dynamic DNS Update DHCP 181 16 Configure the settings relating to the schedules Schedule 182 16 1 How to set the schedules 185 16 2 How to delete the set schedule 187 17 Maintenance of the camera Maintenance 189 17 1 Che...

Page 7: ...6 address http 2001 db8 10 Example of IPv4 access Example of IPv6 access IMPORTANT When the HTTP port number is changed from 80 enter http IP address of the camera colon port number in the address box of the browser Example http 192 168 0 11 8080 When the PC is in a local network configure the proxy server setting of the web browser under Internet Options under Tools of the menu bar to bypass the ...

Page 8: ...ss users When 14 users are concurrently accessing the access limit message will be displayed for users who subsequently attempt to access When Multicast is selected for Transmission type of H 264 only the first user who accessed to monitor H 264 images will be included in the maximum number The second and subsequent users who are monitoring H 264 images will not be included in the maximum number W...

Page 9: ...ck which images can be displayed in the following table Refer to page 10 for further information about Image capture mode Refer to page 11 for information about each image Image capture mode type Image capture mode Image types Mounting positions 1 Monitor This type transmits 1 type of image 9M Fisheye 4M Fisheye Fisheye ceiling wall Double Panorama Double Panorama ceiling Panorama Panorama wall 1 ...

Page 10: ...ax 15fps The maximum image capture size that can be configured is 5 megapixel 2560 H x1920 V Single PTZ Single PTZ images are transmitted Max 15fps The maximum image capture size that can be configured is 5 megapixel 2560 H x1920 V 8M Fisheye Double Panorama Fisheye images and Double Panorama can be transmitted at the same time Max 7 5fps The maximum image capture size that can be configured for F...

Page 11: ...el 2048 H x2048 V and for Quad PTZ images is 1 3 megapixel 1280 H x960 V Quad stream 4 types of Single PTZ images can be transmitted max 15fps A single screen image containing the 4 types of images combined together can also be transmitted max 5fps Only H 264 images can be sent The maximum image capture size that can be configured for Single PTZ Quad stream is 1 3 megapixel 1280 H x960 V and for Q...

Page 12: ...Z In the Quad PTZ screen distortion in 4 fisheye images are corrected and the corrected images are displayed together 1 3 2 4 1 3 2 4 When an image is clicked by the mouse the clicked position becomes the center of the image Click Centering The display position of images can also be changed from the fisheye control screen 12 Operating Instructions 1 Monitor images on a PC ...

Page 13: ...r of the image to where the icon was dropped The red number icon is the selected number Select the Refresh interval value of Fisheye Control images from the following 1s 3s 5s 10s 30s 60s 4 Single PTZ In the Single PTZ screen distortion in 1 fisheye image is corrected and the corrected image is displayed in a 4 3 image When the mouse button is used to click on an image the clicked position of this...

Page 14: ...f the four 4 3 images that had their distortions corrected are assigned a stream number and then displayed as H 264 images When H 264 2 is used the 4 corrected images can be combined together to a single screen image and transmitted 1 3 2 4 1 2 3 4 1 2 3 4 H 264 1 H 264 2 14 Operating Instructions 1 Monitor images on a PC ...

Page 15: ...ma Panorama Quad PTZ Single PTZ Quad stream Fisheye select language pull down menu ü ü ü ü ü ü Setup button ü ü ü ü ü ü Live button ü ü ü ü ü ü Compression buttons ü ü ü ü x 1 ü Image capture size buttons when JPEG is selected ü ü ü ü x 1 ü Stream buttons when H 264 is selected 1 2 2 1 2 2 1 2 2 1 2 2 1 2 3 4 Quad PTZ 1 2 Zoom buttons 6 ü ü x x x ü Brightness buttons ü ü ü ü ü ü AUX buttons ü ü ü ...

Page 16: ...setting of JPEG images is not possible 2 When the Image capture mode type is 2 Monitor the Fisheye button Double panorama button Panorama button and Quad PTZ button are displayed and images can be selected 3 Only operates on the top left image in Quad PTZ 4 The Control Image pull down menu is displayed in gray and cannot be operated 5 Operations for the screen selected in the Live page or the scre...

Page 17: ... 1280x720 640x360 320x180 Panorama 1920x1080 1280x720 640x360 320x180 Panorama 2560x1440 1920x1080 1280x720 640x360 320x180 Panorama 1920x1080 1280x720 640x360 320x180 Quad PTZ Quad PTZ 2560x1920 2048x1536 1600x1200 1280x960 800x600 VGA QVGA Quad PTZ 1280x960 800x600 VGA QVGA Quad PTZ 2560x1920 2048x1536 1600x1200 1280x960 800x600 VGA QVGA Quad PTZ 1280x960 800x600 VGA QVGA Single PTZ Single PTZ 2...

Page 18: ...0 8M Fisheye Quad PTZ Fisheye 2816x2816 1280x1280 640x640 320x320 Quad PTZ 1280x960 800x600 VGA Fisheye 2816x2816 1280x1280 640x640 320x320 Quad PTZ 1280x960 800x600 VGA 4M Fisheye Quad PTZ Fisheye 2048x2048 1280x1280 640x640 320x320 Quad PTZ 1280x960 800x600 VGA Fisheye 2048x2048 1280x1280 640x640 320x320 Quad PTZ 1280x960 800x600 VGA Quad stream Quad stream 1280x960 800x600 VGA QVGA Quad PTZ 256...

Page 19: ...e Live page will be displayed Compression buttons H 264 button The letters H 264 on the button will turn green and an H 264 image will be displayed When On is selected for H 264 transmission of H 264 1 or H 264 2 the H 264 button will be displayed page 84 JPEG button The letters JPEG on the button will turn green and JPEG image will be displayed Stream buttons These buttons will be displayed only ...

Page 20: ...sheye Quad PTZ With the following Image capture mode settings the refresh interval of JPEG images is limited to a maximum of 6fps 8M Fisheye Double Panorama 8M Fisheye Panorama 8M Fisheye Quad PTZ When JPEG images and H 264 images are transmitted simultaneously the refresh interval of JPEG images will be limited to a maximum of 5fps The image may become smaller than the actual size depending on th...

Page 21: ...ntrol window will be displayed on a newly opened window and operations can be performed page 13 Auto mode 2 Select an operation from the pull down menu and click the Start button The selected operation will start Click the Stop button to stop the operation The selected operation will stop when the camera panning tilting zooming is operated or when an action that is to be taken according to the set...

Page 22: ... button Images will be displayed on a full screen If the full screen button is clicked once when the image displayed in the main area is smaller than the main area the image is displayed corresponding to its image capture size If the full screen button is clicked once when images are displayed corresponding to their image capture sizes images are displayed in full screen To return to the Live page...

Page 23: ... level for both the audio transmission and reception will return to the level that had been set on the Audio tab on the setup menu page 113 Actual volume level will change in three steps even though the volume cursor can be adjusted minutely SD recording status indicator The status of the SD recording can be checked with this indicator When the SD recording starts the SD recording status indicator...

Page 24: ... with a high zoom factor the clicked point may not always be located at the center of the main area Depending on the PC in use screen tearing may occur when the shooting scene drastically changes due to the GDI restrictions of the OS A phenomenon in which portions of the screen are displayed out of alignment 1 Only operable by users whose access level is 1 Administrator 2 Only operable by users wh...

Page 25: ...oming operations become available only for images from cameras with Pan Tilt Zoom functions Refer to our website http security panasonic com support info for further information about the compatible cameras and their versions Only JPEG images can be displayed on a multi screen Audio will not be heard When an image with the 16 9 aspect ratio is displayed on a multi screen it is stretched vertically...

Page 26: ...a s Live page Click the Multi screen button to display images from cameras in a multi screen of 4 to 16 screens Click a camera title Live images from the camera corresponding to the clicked camera title will be displayed on the Live page of the newly opened window 26 Operating Instructions 1 Monitor images on a PC ...

Page 27: ...y When 640x640 320x320 VGA QVGA 640x360 or 320x180 is not selected one time or more for either one of JPEG 1 or JPEG 2 of JPEG on the JPEG H 264 tab images cannot be viewed from cellular phones Note It is necessary to configure the network settings of the cellular phone in advance to connect to the Internet and monitor images from the camera page 144 When Auto is selected for Language the screen i...

Page 28: ...sh control Press the dial key 5 or the Manual Refresh button to refresh the camera images Press the Auto Refresh button to refresh the images from the camera in 5 second intervals When the dial key 5 or the Manual Refresh button is pressed again the refresh mode of the camera will return to manual refresh IMPORTANT Transmission will be periodically performed when Auto Refresh is selected for the c...

Page 29: ...mber mobile or https Host name registered in the DDNS server colon port number mobile When the authentication window is displayed enter the user name of an administrator or user and password Depending on the cellular phone in use password entry may be required each time the screen is switched It is impossible to transmit receive audio using a cellular phone Depending on the cellular phone in use l...

Page 30: ...isheye 2048x2048 1280x1280 640x640 320x320 Double Panorama 1920x1080 1280x720 640x360 320x180 Panorama 1920x1080 1280x720 640x360 320x180 Quad PTZ 2048x1536 1600x1200 1280x960 800x600 VGA QVGA Single PTZ 2048x1536 1600x1200 1280x960 800x600 VGA QVGA 8M Fisheye Double Panorama Fisheye 1280x1280 640x640 320x320 Double Panorama 1280x720 640x360 4M Fisheye Double Panorama Fisheye 2048x2048 1280x1280 6...

Page 31: ...e is 2 Monitor the types of images configured in the Image capture size of Live page Initial display are displayed A B C D Live images area Displays images from the camera Operation buttons area When functions are selected in the function selection area D buttons to operate those functions are displayed Zoom operation area When the image type is Quad PTZ or Single PTZ buttons to operate the zoom a...

Page 32: ...he function that you want to operate C D A B E Pan tilt 3 Preset 3 Resolution control AUX control Zoom display 3 Each function is explained below 32 Operating Instructions 2 Monitor images on a cellular phone mobile terminal ...

Page 33: ...direction with the and buttons Preset 3 Press the button to display the buttons used to select the preset position on the screen Camera images are displayed of the registered preset directions according to the preset numbers selected from the buttons Operating Instructions 33 2 Monitor images on a cellular phone mobile terminal ...

Page 34: ... buttons used to select the resolution on the screen The resolution can be changed by selecting a resolution setting from the buttons Images are displayed in the image capture size selected in JPEG 1 or JPEG 2 of JPEG on the JPEG H 264 tab 34 Operating Instructions 2 Monitor images on a cellular phone mobile terminal ...

Page 35: ...the AUX output on the screen The AUX output terminals can be controlled with the and buttons This function is only displayed when Terminal 3 is set to AUX output on the settings menu page 119 Operating Instructions 35 2 Monitor images on a cellular phone mobile terminal ...

Page 36: ...36 Operating Instructions 2 Monitor images on a cellular phone mobile terminal ...

Page 37: ...n the address box of the browser When using the DDNS function access to http Host name registered in the DDNS server colon port number cam 2 When HTTPS is selected for HTTPS Connection on the Advanced tab of the Network page enter as follows https IP address colon port number cam or https Host name registered in the DDNS server colon port number cam When the authentication window is displayed ente...

Page 38: ...obal WAN IP address of the router that can be accessed via the Internet However when accessing the same LAN as the camera with a wireless compatible mobile terminal the IP address is the local IP address 2 Only when accessing the camera via the Internet 3 Unavailable when the image type is Panorama Double Panorama Fisheye or Quad stream When the image type is Quad PTZ operations are only possible ...

Page 39: ...ideo data are recorded Images recorded on the SD memory card can be copied onto the PC page 76 1 Display the Live page page 7 2 Click the SD button The SD recording window will open 3 Click the Start button to start recording images on the SD memory card The SD recording status indicator will light red page 19 while images are being recorded on the SD memory card The image saving interval can be c...

Page 40: ...authentication window page 76 The destination to save image data is a fixed directory on Drive B page 217 When the Start button is clicked immediately after the Stop button is clicked saving of images may not start In this case click the Start button again 40 Operating Instructions 3 Record images on the SD memory card manually ...

Page 41: ... the alarm occurrence indication button is displayed on the Live page at an alarm occurrence Notify of alarm occurrences to the device connected to the alarm connector It is possible to output signals from the alarm output terminal of the camera and sound the buzzer when an alarm occurs The settings for the alarm output can be configured in the Alarm output terminal setup section of the Alarm tab ...

Page 42: ...function is available only when a Panasonic device such as the network disk recorder is connected to the system When On is selected for Panasonic alarm protocol notification the connected Panasonic device will be notified that the camera is in the alarm state The settings for Panasonic alarm protocol can be configured in the Panasonic alarm protocol section of the Notification tab of the Alarm pag...

Page 43: ...nsmitted to the FTP server at an alarm occurrence will not be saved on the SD memory card However images that fail to be transmitted with the FTP periodic image transmission will be saved When On is selected for both the alarm image transmission function and the FTP periodic image transmission function the alarm image transmission function will be given priority over the FTP periodic image transmi...

Page 44: ... Off for FTP periodic image transmission page 154 and FTP error for Save trigger of Recording stream page 71 Note When On is selected for both the alarm image transmission function and the FTP periodic image transmission function the alarm image transmission function will be given priority over the FTP periodic image transmission function Also when On is selected for the FTP transmission retry FTP...

Page 45: ...ing period and the alarm type will be displayed Manual Schedule log Logs filed when images have been recorded manually or during the period of the schedule and the image recording period will be displayed FTP trans error log Logs filed when the FTP periodic image transmission function has failed will be displayed 1 Display the Live page Operating Instructions 45 6 Display the log list ...

Page 46: ...played Alarm log The log when an alarm is detected will be displayed Manual Schedule log Manual and Schedule logs will be displayed FTP trans error log Logs filed when the FTP periodic image transmission function has failed will be displayed Default All Recording time Configure the time period of logs displayed on the log list From Configure the starting period of logs displayed on the log list Fi...

Page 47: ...larm occurrence time and date will be filed as a log Manual Schedule log Time and date when recording of images onto the SD memory card started manually or during the period of the schedule will be filed as a log When images are recorded sequentially if JPEG is selected for Recording format logs will be filed on the hour every hour 12 00 1 00 2 00 etc If H 264 is selected for Recording format logs...

Page 48: ...e button on the same log list window used to delete the logs Download button Click this button to download all logs of the selected log list onto the PC Note The following settings may be required Open Internet Explorer click Tools Internet Options Security Trusted Sites Sites Register the camera address on Website of the displayed trusted windows After registration close the web browser and then ...

Page 49: ... PTZ Quad stream is selected for Image capture mode VGA size When Double Panorama Panorama 8M Fisheye Double Panorama 4M Fisheye Double Panorama 8M Fisheye Panorama 4M Fisheye Panorama is selected for Image capture mode 640x360 size Therefore images may look coarse on the Playback page When playing images by selecting an FTP error log on the log list images may not be played in order of images rec...

Page 50: ...displayed frame will be displayed Note When the mouse button is held down while the mouse pointer is on this button the image number will be decreased When the mouse button is released the decreasing of the image number will stop and the image corresponding to the currently displayed number will be displayed PAUSE button Playback will be paused when this button is clicked during playback Playback ...

Page 51: ...urrent image Only the currently displayed image will be downloaded Download range Images in the specified range will be downloaded Note When the Cancel button is clicked in the process of the download the download will be canceled In this case images already downloaded before clicking the Cancel button will be saved on the PC Browse button When successfully logged in after the user authentication ...

Page 52: ...data will be played Note If audio is recorded it can be played back but the image and audio will not be synchronized Therefore images and audio may not always match When data is being recorded to the SD memory card audio may sound as if it is cutting out and the audio quality may be reduced When recorded audio is played back the refresh interval of live images and playback may become slow Recorded...

Page 53: ...e recorded data goes forward by 5 seconds and starts playing STOP button Playback will stop and the Playback window will turn to the Live page Time Time and date when each log has been recorded will be displayed Duration Displays the period of time that the data has been recorded on the SD memory card Event The event type will be displayed MN SC Log by Manual Schedule TRM1 Alarm by alarm input to ...

Page 54: ...status of the SD memory card QuickTime Player or Windows Media Player video data cannot be played back Depending on the size of the images data may not be able to be played back For further information refer to our website below http security panasonic com support info 1 The supported operating systems are Windows 8 1 Windows 8 and Windows 7 only 54 Operating Instructions 7 Playback of images on t...

Page 55: ...access to cameras using the HTTPS function page 162 IMPORTANT Design and enhance security countermeasures to prevent leakage of information such as image data authentication information user name and password alarm E mail information FTP server information DDNS server information etc Perform the countermeasure such as access restriction using the user authentication or access encryption using the ...

Page 56: ...configure the access level 9 1 How to display the setup menu 1 Display the Live page page 7 2 Click the Setup button on the Live page The window with the user name and password entry fields will be displayed 3 Click the OK button after entering the user name and the password The default user name and password are as follows User name admin Password 12345 56 Operating Instructions 9 Display the set...

Page 57: ... The setup menu will be displayed Refer to page 60 for further information about this menu Operating Instructions 57 9 Display the setup menu from a PC ...

Page 58: ...he window click the desired tab to display and configure the setting items relating to the name of the tab 2 Complete each setting item displayed in the frame on the right of the window 3 After completing each setting item click the Set button to apply them IMPORTANT When there are two or more Set Register and Execute buttons on the page click the respective button to the edited setting item 58 Op...

Page 59: ... below field A The edited settings in field A will not be applied unless the Set button B below field A is clicked In the same manner as above click the Set button D below field C when completing the setting items in field C Operating Instructions 59 9 Display the setup menu from a PC ...

Page 60: ...page The settings relating to image quality image capture size etc of JPEG H 264 camera images can be configured on the Image Audio page page 80 Multi screen button Displays the Multi screen page The cameras from which images are to be displayed on a multi screen can be registered on the Multi screen page page 117 Alarm button Displays the Alarm page The settings for alarm actions at alarm occurre...

Page 61: ...age 144 Schedule button Displays the Schedule page On the Schedule page it is possible to designate time zones to allow to receive alarm input or to allow to activate the VMD detection function page 182 Maintenance button Displays the Maintenance page System log check firmware upgrade status check and initialization of the setup menu can be carried out on the Maintenance page page 189 Camera title...

Page 62: ...ngs such as the camera title time and date etc can be configured on this page Language Select the language to initially display when the camera is accessed from the following Auto English Japanese Italian French German Spanish Chinese Russian Portuguese Auto The language used by the browser is automatically selected If the language used by the browser is not supported by the camera English is sele...

Page 63: ...d as follows DD MM YYYY 01 04 2014 13 10 00 MM DD YYYY 04 01 2014 13 10 00 DD Mmm YYYY 01 Apr 2014 13 10 00 YYYY MM DD 2014 04 01 13 10 00 Mmm DD YYYY Apr 01 2014 13 10 00 Default Mmm DD YYYY NTP When NTP is clicked the Advanced tab of the Network page will be displayed page 155 Time zone Select a time zone corresponding to the location where the camera is in use Default GMT 09 00 Osaka Sapporo To...

Page 64: ... where the time and date and a character string to be displayed on the image of the Live page Upper left The above information will be displayed at the upper left corner of the main area on the Live page Lower left The above information will be displayed at the lower left corner of the main area on the Live page Upper right The above information will be displayed at the upper right corner of the m...

Page 65: ...use is selected for SD memory card or an error occurred for the SD memory card Indicator blinks Indicates the SD memory card is being recognized or is performing the necessary processing for the SD memory card to be removed Indicator lights Indicates data can be saved to the SD memory card Alarm status update mode Select an interval of the camera status notification from the following When the sta...

Page 66: ...n adjustment monitor output terminal 9M Fisheye or 4M Fisheye must be selected for Image capture mode When 9M Fisheye is selected for Image capture mode only 2992x2992 640x640 320x320 can be used for the image capture size When On NTSC or On PAL is selected for Monitor out the following actions cannot be performed JPEG 1 and JPEG 2 cannot be transmitted Audio output of Audio cannot be used Snapsho...

Page 67: ... after adjusting the angle with the image rotation gear Only use this setting with the sub cover of the camera removed Refer to the installation guide for further information about the image rotation gear and sub cover This setting is performed by clicking Reference marker in the sub cover 1 Click Reference marker in the sub cover displayed on the screen The angle adjusted using the image rotation...

Page 68: ...forwarding is properly configured click the Status tab on the Maintenance page and check that the Enable is displayed for Status of UPnP page 191 When Enable is not displayed refer to Cannot access the camera via the Internet in 20 Troubleshooting When the UPnP Auto port forwarding setting is changed the Auto port forwarding setting under UPnP on the Advanced tab of the Network page also changes t...

Page 69: ...64 2 Internet mode over HTTP On Transmission priority Best effort Max bit rate per client Max 1024 kbps Min 128 kbps H 264 1 Image capture size 1280x1280 1280x960 1280x720 Max bit rate per client Max 1024 kbps Min 256 kbps H 264 2 Image capture size 640x640 VGA 640x360 Max bit rate per client Max 1024 kbps Min 128 kbps Network tab on the Network page Common Max RTP packet size Limited 1280byte HTT...

Page 70: ...n is pressed and held down about 2 seconds The recorded data may become corrupted if the SD memory card is removed when the SD MOUNT indicator is lit in green When an SD memory card is replaced after pressing and holding the SD ON OFF button for about 2 seconds press the SD ON OFF button for about 1 second and confirm that the SD MOUNT indicator is lit in green If the SD ON OFF button is not press...

Page 71: ... provided each time the remaining capacity of the SD memory card reached the values above For example notification will be provided each time the remaining capacity reaches 50 20 10 5 and 2 when 50 is selected Notification may not always be made at the very moment when the remaining capacity of the SD memory card has reached each value Overwrite Determine whether or not to overwrite when the remai...

Page 72: ...ording function of a Panasonic network disk recorder select JPEG 1 for Recording format of Recording stream When H 264 1 or H 264 2 is selected for Recording format the settings of the following functions may be corrected When VBR or Best effort is selected for Transmission priority Frame rate is set When High or Middle is selected for Burst tolerance level Low is set When 2s 3s 4s or 5s is select...

Page 73: ... file name will be as follows File name Entered file name Time and date year month day hour minute second Serial number Available number of characters 1 8 characters Unavailable characters Image saving interval Number of images to be saved Pre alarm Image saving interval When Alarm input is selected for Save trigger select a pre alarm interval frame rate of saving images on the SD memory card from...

Page 74: ...larm recording duration Set the duration to save image data on the SD memory card after an alarm occurrence 10s 20s 30s 40s 50s 60s 120s 180s 240s 300s Default 30s The actual recording time may sometimes be longer than the duration selected for this setting SD memory card information Remaining capacity Total capacity and remaining capacity of the SD memory card will be displayed Depending on the s...

Page 75: ...g function of Panasonic network disk recorder Play download images on the SD memory card When an SD memory card is formatted while another user is in operation the operation will be canceled It is impossible to access the SD memory card during the process of formatting All data saved on the SD memory card will be deleted when the SD memory card is formatted Do not turn off the power of the camera ...

Page 76: ...r a firewall images may not be obtained via a network In this case refer to the network administrator 1 Click the Execute button of Access img The user authentication window will be displayed 2 Click the OK button after entering the user name and password of the camera administrator The folder in which images are to be saved will be displayed Note When the FTP server of the camera is logged to acc...

Page 77: ...our website below https security panasonic com support info Possible duration of H 264 images that can be saved on the SD memory card as indications For possible duration of H 264 images that can be saved on the SD memory card refer to our website below http security panasonic com support info Operating Instructions 77 10 Configure the basic settings of the camera Basic ...

Page 78: ...slash the backslash the colon and the underscore _ Manual Schedule The settings related to the directory name of the PC that images recorded by manual saving or schedule saving will be downloaded to can be performed Designate the destination folder in the same manner as for Alarm Note Schedule saving is available only when H 264 1 or H 264 2 is selected for Recording format FTP error The settings ...

Page 79: ... 1 Level 1 only only Level 1 users can view and operate the Log 2 Level 2 or higher only Level 1 and Level 2 users can view and operate the Log 3 All users all users can view and operate the Log However only Level 1 and Level 2 users can delete logs and only Level 1 users can view SD memory card folders Default 1 Level 1 only Operating Instructions 79 10 Configure the basic settings of the camera ...

Page 80: ...ure mode setting Ceiling Wall 9M Fisheye 4M Fisheye Ceiling Double Panorama Quad PTZ Single PTZ 8M Fisheye Double Panorama 4M Fisheye Double Panorama 8M Fisheye Quad PTZ 4M Fisheye Quad PTZ Quad stream Wall Panorama Quad PTZ Single PTZ 8M Fisheye Panorama 4M Fisheye Panorama Default 9M Fisheye IMPORTANT For information on images that can be selected in Image capture mode refer to page 9 If the Ima...

Page 81: ...ed for H 264 transmission the refresh interval may be longer than the set value when any value with an asterisk on the right is selected Depending on factors such as the network environment the resolution the image quality or the number of computers concurrently accessing the camera the transmission interval may be longer than the set value If images are not delivered in the specified transmission...

Page 82: ...ct the image quality of JPEG images for each image capture size 0 Super fine 1 Fine 2 3 4 5 Normal 6 7 8 9 Low Default 5 Normal 82 Operating Instructions 11 Configure the settings relating to images and audio Image Audio ...

Page 83: ...io page page 56 page 58 Configure the settings relating to H 264 image such as Max bit rate per client Image capture size Image quality etc in this section Refer to page 81 for the settings relating to JPEG images Operating Instructions 83 11 Configure the settings relating to images and audio Image Audio ...

Page 84: ...ying H 264 images When On is selected H 264 images may not be displayed depending on the number of the concurrent access user and audio data availability etc When On is selected only IPv4 access is available Image capture size Select the image capture size The image capture sizes that can be selected depend on Image capture mode For information on the image capture sizes that can be selected refer...

Page 85: ...l Select how much the bit rate can exceed Max bit rate per client by from the following High Middle Low Default Low Note This setting is only available when Advanced VBR is selected for Transmission priority Control time period Select the time period that the bit rate will be controlled for from the following Images are transmitted so that the average transmission rate during the selected period b...

Page 86: ...rity Normal Fine Image quality priority VBR 0 Super fine 1 Fine 2 3 4 5 Normal 6 7 8 9 Low Default 1 Fine Note When Constant bit rate Best effort or VBR is selected for Transmission priority this setting is available Refresh interval Select an interval I frame interval 0 2 5 seconds to refresh the displayed H 264 images If using under a network environment with frequent error occurrences shorten t...

Page 87: ...r audio can only be selected for Ch1 Available port number 1024 50000 Only even numbers are available Default H 264 1 33004 H 264 2 33014 Multicast address 2 Enter the multicast IP address Images and audio will be transmitted to the designated IP address When Quad stream is selected for Image capture mode a multicast address can be selected for each image Ch1 to Ch4 Available IPv4 address 224 0 0 ...

Page 88: ...stalled on the PC in use the network interface card s not used for receiving images should be invalidated when displaying images using the multicast port 1 It is necessary to designate the unicast port number when Unicast port MANUAL is selected for Transmission type 2 It is necessary to designate the multicast IP address when Multicast is selected for Transmission type 88 Operating Instructions 1...

Page 89: ...e The camera moves in the horizontal direction from the present position and rotates in the opposite direction from the endpoint in endless mode The camera stops for 5 seconds at the endpoint Preset sequence When the set time period has elapsed the camera will start the sequence display The camera automatically moves to the preset positions in sequence starting from the lowest preset position numb...

Page 90: ...ns of the corresponding screens 1 2 3 and 4 Self return time Select a waiting time amount of time until the camera starts the selected operation after the end of the manual operations from the following 10s 20s 30s 1min 2min 3min 5min 10min 20min 30min 60min Default 1min 90 Operating Instructions 11 Configure the settings relating to images and audio Image Audio ...

Page 91: ...rivacy zone and VIQS can be configured on this page Image adjust Click the Setup button to display the setup menu that can configure the settings relating to image quality The setup menu will be displayed in a newly opened window page 92 Back focus Click the Setup button to display the setup menu that can configure the settings relating to the back focus The setup menu will be displayed in a newly...

Page 92: ...111 11 5 1 Configure the settings relating to image quality Image adjust setup menu Click the Setup button of Image adjust on the Image Position tab of the Image Audio page page 91 The settings relating to image quality can be configured with the setup menu displayed in a newly displayed window When the values are changed the changed values will be applied to the currently displayed image on the I...

Page 93: ...n This function compensates brightness so that it produces clearer images even if objects have various illumination intensities On The wide dynamic range will work Off The wide dynamic range will not work Default Off Operating Instructions 93 11 Configure the settings relating to images and audio Image Audio ...

Page 94: ... manually Default Off Mask area When Off is selected for Back light compensation BLC it is possible to compensate for backlight by masking brighter areas Refer to page 97 for information on how to set the mask area Light control mode Select the light control mode from the following Indoor scene 50 Hz Indoor scene 60 Hz The shutter speed will automatically be adjusted to prevent flicker caused by f...

Page 95: ...by the Super Chrome Compensation SCC function even under illumination that is lower than Auto1 Normal Default Auto1 Normal Super Chrome Compensation SCC function This function achieves faithful color images using the proprietary color compensation technology that reproduce images even under low illumination where it is usually difficult to capture objects faithfully Note The operating sound might ...

Page 96: ...sky or sun at sunset When shooting a subject whose luminance is too low When AWC is selected click the Set button Red gain Adjust the red color of images When the cursor is moved in the direction the red color will become thicker When the cursor is moved in the direction the red color will be thinner Click the Reset button to reset the color to the default Default 128 Blue gain Adjust the blue col...

Page 97: ...ere images are viewed registering scene files to the schedule can let you match a combination of settings to different times of day in order to view images in the best conditions Scene file title The scene file name up to 10 characters displayed in Scene file can be changed Only file names displayed in 1 and 2 can be changed Unavailable characters Load button Loads the setting data selected in Sce...

Page 98: ...1 Display the Image adjust setup menu page 91 98 Operating Instructions 11 Configure the settings relating to images and audio Image Audio ...

Page 99: ...the image displayed on the Image Position tab will be divided into 64 8x8 Note Regardless of the Image capture mode setting Fisheye images are configured for mask settings Operating Instructions 99 11 Configure the settings relating to images and audio Image Audio ...

Page 100: ...nfigured Make sure to check the setting after changing the mask area setting Note When the Reset button is clicked masking for all the masked areas will be canceled 11 5 3 Configure the preset positions Preset position setup menu Click the Setup button of Preset position on the Image Position tab of the Image Audio page page 91 It is possible to register edit and delete the preset positions on thi...

Page 101: ...Note Preset position can be set up to a maximum of 16 positions When Quad PTZ 8M Fisheye Quad PTZ 4M Fisheye Quad PTZ or Quad stream is selected for Image capture mode images are registered as Quad PTZ images In this case the preset position for 4 areas is registered at the same time When Single PTZ is selected for Image capture mode image are registered as Single PTZ images Operating Instructions...

Page 102: ...Note When the image type is Quad PTZ or Single PTZ the home position is set in advance in the following manner Quad PTZ position numbers 1 to 4 Single PTZ position number 1 The entered preset ID will be displayed next to the preset position number on the pull down menu When the image type is Quad PTZ the preset ID of the lowest number preset position is displayed Dwell time Select a dwell time dur...

Page 103: ...orama or double panorama images is changed when the following areas are configured the areas must be configured again Privacy zone page 106 VMD area page 128 VIQS area page 108 Mask area page 97 When Image capture mode is set to 9M Fisheye or 4M Fisheye the preset positions Initial position setup menu cannot be set Note To making fine adjustments to the initial position setting refer to the inform...

Page 104: ... the left or right the display will be adjusted to the left or right For Double Panorama images Position adjust buttons Images are displayed adjusted to 90 the left The top and bottom panorama images move together Images are displayed adjusted to 90 the right The top and bottom panorama images move together Adjusts the images upward Adjusts the images downward Set button Saves the adjusted screen ...

Page 105: ...set the focus to the default Far button Click this button to adjust the focus to the Far side Adjusting method SFV481 Select the back focus adjustment method upon switching between the color mode and the black white mode Auto Adjusts the back focus function automatically and corrects the focus when switching between color and black white images Preset Performs the preset movement to each specified...

Page 106: ... be displayed Up to 8 privacy zones can be set Note Regardless of the Image capture mode setting Fisheye images are configured for privacy zone Area The privacy zone will be set when an area is designated by dragging the mouse Each zone can be overlapped The zones are numbered sequentially from area 1 Note Set the privacy zone larger than the size of an object to be hidden 106 Operating Instructio...

Page 107: ...ding to the zone to be deleted Close button Click this button to close the Privacy zone setup menu IMPORTANT The privacy zone may move out of alignment if the settings for Image capture mode of the JPEG H 264 tab or Upside down of the Basic tab are changed Make sure to check the privacy zone setting after changing the settings Operating Instructions 107 11 Configure the settings relating to images...

Page 108: ...cified range within a shooting area image It is also possible to moderate the image data size by lowering the image quality of other areas The VIQS setting is available only for H 264 images Up to 8 VIQS areas can be set To check the image after configuring VIQS when H 264 images are selected under Stream you can check the image by pressing the Confirm button You can also check by displaying an H ...

Page 109: ...e Area When selecting a VIQS area in the screen it will be numbered as area 1 Subsequent areas will be numbered in the order of selection Status Select On or Off to determine whether or not to use the VIQS area On The VIQS area will be set Operating Instructions 109 11 Configure the settings relating to images and audio Image Audio ...

Page 110: ...e VIQS H 264 1 images can be confirmed with the Confirm button Default Off H 264 2 Select On or Off to determine whether or not to activate the VIQS function for the transmitted H 264 2 images The VIQS H 264 2 images can be confirmed with the Confirm button Default Off IMPORTANT After the VIQS setting is set to On the VIQS area may move out of alignment when the JPEG H 264 Image capture mode setti...

Page 111: ...t to the area number show the color of the corresponding outline 2 Configure the difference level in the image quality between specified areas and non specified areas The greater the difference level the more the image quality of the non specified area is reduced This makes it possible to moderate the image data size 3 Select On Off to activate deactivate a distributed image of H 264 1 or H 264 2 ...

Page 112: ...the currently outputted bit rate can be confirmed with the configured VIQS IMPORTANT No setting contents are determined unless the Set button is clicked To check the image after configuring VIQS display an H 264 image on the Live page or press the Confirm button under Stream The outputted bit rate changes depending on the subject Confirm the bit rates with actual subjects used when operating the c...

Page 113: ...udio data from the PC will be transmitted to the camera Audio can be heard from the speaker connected to the camera Interactive Half duplex Both reception and transmission are available However audio data cannot simultaneously be transmitted and received Interactive Full duplex Both reception and transmission are simultaneously available Default Off Note Howling may be generated depending on usage...

Page 114: ...for Audio encoding format 64kbps 96kbps 128kbps Default 32kbps Mic input volume Camera to PC Select a volume level on the PC to hear audio transmitted from the camera Mic High The volume level will become high This setting will be applied when audio is input to the camera using a microphone Mic Middle The volume level will become middle This setting will be applied when audio is input to the camer...

Page 115: ... and noise may be heard when multiple users are accessing the camera concurrently It may be possible to diminish the interruption or noise by setting a longer interval for Audio output interval PC to Camera Audio may sometimes not be heard depending on the network environment Audio output duration Configure the maximum duration for each time audio is outputted 1min 2min 3min 5min 10min 20min 30min...

Page 116: ... transmission reception from the following 1 Level 1 only 2 Level 2 or higher 3 All users Default 3 All users Note Refer to page 139 for further information about the access level 116 Operating Instructions 11 Configure the settings relating to images and audio Image Audio ...

Page 117: ... to be displayed had been changed enter as follows Example of entry Example when entering an IPv4 address http 192 168 0 10 8080 Example when entering an IPv6 address http 2001 db8 0 0 0 0 0 1 8080 To access the cameras using the HTTPS protocol enter as follows Example of entry https 192 168 0 10 Available number of characters 1 128 characters Default Cam 1 selfcamera Cam 2 16 not registered IMPOR...

Page 118: ...e multi screen display Refer to the network administrator for information on the DNS setting of PCs Camera title Enter the title of the camera The entered camera title will be displayed on a multi screen Available number of characters 0 20 characters Unavailable characters Default Cam 1 The model No is displayed Cam 2 16 None blank Note When selecting a 16 split screen some characters of the camer...

Page 119: ...Alarm input is selected a pull down menu for Close and Open is displayed Close An alarm is detected when the terminal status is changed to Close Open An alarm is detected when the terminal status is changed to Open Black white input SFV481 Receives the black white switchover input When the input is set to On the black white mode is activated Default Off Terminal 2 Determine how to use terminal 2 O...

Page 120: ...hen clicking VMD the VMD area tab of the Alarm page will be displayed page 132 Command alarm Select On or Off to determine whether or not to receive the command alarm The command alarm is the function that provides notification of a Panasonic protocol alarm from the other cameras When On is selected alarm actions will be performed between multiple cameras Default Off Originating port number Select...

Page 121: ... the Trigger output setting for the period set for Pulse width When the alarm occurrence indication button is clicked the alarm output terminal will return to the normal state Default Latch Trigger output Select Open or Close to determine whether to open or close the alarm output terminal when outputting the alarm signals Open The alarm output terminal will open when outputting the alarm signals N...

Page 122: ...page For example an operator can remotely control lights in a place where the camera is installed by connecting the terminal to the light controller 13 4 Configure the settings relating to the camera action on alarm occurrence Alarm Click the Alarm tab on the Alarm page page 56 page 58 The settings related to the camera action on alarm can be configured in this section Alarm E mail notification Cl...

Page 123: ... a newly opened window page 127 HTTP alarm notification Click HTTP alarm notification to display the setup menu that can configure the settings relating to transmitting HTTP alarm notifications when an alarm occurs The setup menu will be displayed in a newly opened window page 128 Preset action upon alarm detection Click the Preset action on alarm button to display the setup menu that can configur...

Page 124: ...on for these settings 13 4 2 Configure settings relating to FTP transmissions of alarm images Click FTP of Camera action on alarm on the Alarm tab of the Alarm page page 122 IMPORTANT When Quad stream is selected for Image capture mode alarm images cannot be transmitted to an FTP server 124 Operating Instructions 13 Configure the alarm settings Alarm ...

Page 125: ...or On PAL is selected for Monitor out alarm images cannot be sent to FTP servers Refer to page 151 for information on configuration for these settings Operating Instructions 125 13 Configure the alarm settings Alarm ...

Page 126: ... memory card when an alarm occurs Click SD memory card of Camera action on alarm on the Alarm tab of the Alarm page page 122 Refer to page 70 for information on configuration for these settings 126 Operating Instructions 13 Configure the alarm settings Alarm ...

Page 127: ...ion when an alarm occurs Click Panasonic alarm protocol notification of Camera action on alarm on the Alarm tab of the Alarm page page 122 Refer to page 135 for information on configuration for these settings Operating Instructions 127 13 Configure the alarm settings Alarm ...

Page 128: ...hese settings 13 4 6 Configure settings relating to camera actions on alarm action Click Preset action on alarm of Camera action on alarm on the Alarm tab of the Alarm page page 122 IMPORTANT Preset action upon alarm detection can be configured when Quad PTZ Single PTZ 8M Fisheye Quad PTZ 4M Fisheye Quad PTZ or Quad stream is selected for Image capture mode Terminal alarm 1 128 Operating Instructi...

Page 129: ...camera will move to that position Default Off VMD alarm Select an action to be taken when a VMD alarm is detected from the following Off Does not take any action even when a VMD alarm is detected Quad PTZ 1 4 5 8 9 12 13 16 When using Quad PTZ all of the 4 screens move to their preset positions Single PTZ 1 16 If a previously registered preset position is selected when a VMD alarm is detected the ...

Page 130: ...e capture mode setting is changed Make sure to check the VMD area after changing the Image capture mode setting When Quad PTZ or Single PTZ is used the alarm will not operate during pan tilt zoom operations preset movement or auto mode operations The motion detection function is not the dedicated function to prevent thefts fires etc We are not responsible for any accidents or damages that may occu...

Page 131: ...er of selection All areas button When the All areas button is clicked the whole area will become the VMD area and 1 White will be automatically applied to Area Note When Double Panorama is used 1 White and 3 Green are configured for Area When Quad PTZ is used 1 White to 4 Red are configured for Area Status Select On or Off to determine whether or not to perform video motion detection On Performs v...

Page 132: ... clicked the Notification tab of the Alarm page will be displayed page 134 VMD information addition Information addition Select On or Off to determine whether or not to add VMD information to superimposed image data The VMD information can be searched by some of Panasonic network disk recorders Refer to the operating instructions of the connected devices for further information about the functions...

Page 133: ...order The areas will be identified by the respective outline colors The Status of the outline to be set for the area will become On Note When Fisheye Single PTZ or Panorama is selected for Image capture mode 4 areas can be configured When Double Panorama is selected for Image capture mode 2 areas can be configured for each of the upper and lower images Operating Instructions 133 13 Configure the a...

Page 134: ...e the VMD area click the Set button after selecting Off for Status of the VMD area to be invalidated The outline of the invalidated VMD area will turn to a dotted line When the VMD area is invalidated no alarm will occur even when a motion can be recognized in the area 5 To delete the VMD area click the Delete button corresponding to the area to be deleted The outline of the respective VMD area wi...

Page 135: ...nic alarm protocol according to the settings for the Alarm and Diag checkboxes of Destination of notification below When an alarm is detected Alarm When a notification of the remaining capacity of the SD memory card has been provided Diag When the SD memory card has become full Diag When the SD memory card cannot be recognized Diag Default Off Operating Instructions 135 13 Configure the alarm sett...

Page 136: ...anasonic alarm notification will be provided upon an alarm occurrence Diag checkbox When the checkbox is checked notification using Panasonic alarm protocol will be provided in the following cases When notification of the remaining capacity of the SD memory card has been provided When the SD memory card has become full When the SD memory card cannot be recognized Destination server address Enter t...

Page 137: ...ation server addresses can be registered Available characters Alphanumeric characters the colon the period the underscore _ and the hyphen Default http Example of entry http IP address of the HTTP server colon port number or http Host name colon port number Alarm checkbox When the checkbox is checked the HTTP alarm notification will be provided upon an alarm occurrence Delete button When this butt...

Page 138: ...dress including http and Notification data Make sure to enter a slash as the first character for Notification data If the HTTP alarm notification fails information about the failure will be added to the system log Even if the Set button is clicked after deleting the contents of Notification data cgi bin comalarm cgi CMD 01 will be set HTTPS cannot be used Example When http 192 168 0 100 is set for...

Page 139: ...entication of users who can access this camera from the PC or a cellular phone mobile terminal can be configured on this page Up to 24 users can be registered Note When user authentication has failed to pass authentication error 8 times within 30 seconds using the same IP address PC access to the unit will be denied for a while User auth Select On or Off to determine whether or not to authenticate...

Page 140: ...following 1 Administrator Allowed all available operations of the camera 2 Camera control Allowed to display images from the camera and to control the camera The camera setting configuration is unavailable 3 Live only Only displaying live images is available The camera setting configuration and camera control are unavailable Default 3 Live only User check From the pull down menu of User check the ...

Page 141: ...erwritten Access level Select the access level of the host from the following 1 Administrator 2 Camera control 3 Live only Refer to page 139 for further information about the access level Default 3 Live only Host check From the pull down menu of Host check the registered host can be selected and the selected host s IP address can be checked The registered IP address will be displayed with the acce...

Page 142: ...for the priority stream H 264 1 H 264 1 images will be used for the priority stream H 264 2 H 264 2 images will be used for the priority stream Default JPEG 1 Note When Best effort is selected for Transmission priority of H 264 depending on the connection condition of other users the bit rate will vary between the maximum and minimum rates while images are being transmitted When On NTSC or On PAL ...

Page 143: ...r H 264 transmission the transmission interval may be longer than the set value when any value with an asterisk on the right is selected Operating Instructions 143 14 Configure the settings relating to the authentication User mng ...

Page 144: ...ick the Network tab on the Network page page 56 page 58 The following information is required to configure the network settings Contact the network administrator or your Internet service provider IP address Subnet mask Default gateway when using the gateway server router HTTP port Primary DNS address Secondary DNS address when using DNS 144 Operating Instructions 15 Configuring the network setting...

Page 145: ...ult 192 168 0 10 Note Multiple IP addresses are unavailable even when using the DHCP function Refer to the network administrator for further information about the settings of the DHCP server Subnet mask When not using the DHCP function enter the subnet mask of the camera Default 255 255 255 0 Default gateway When not using the DHCP function enter the default gateway of the camera Default 192 168 0...

Page 146: ... Off to determine whether or not to use the IPv6 DHCP function Configure the DHCP server not to assign the same IP addresses used for the other network cameras and PCs whose IP address is unique Refer to the network administrator for further information about the settings of the server Default Off Primary DNS server address Secondary DNS server address Enter the IPv6 address of the DNS server Refe...

Page 147: ... LC is selected for Audio encoding format on the Audio tab select a larger bit rate here than the bit rate specified on the Audio tab page 113 Select 128kbps or a faster rate to carry out the live transmission of JPEG images and the FTP periodic image transmission simultaneously When Bandwidth control bit rate is set low taking a picture using the snap shot button may not function depending on the...

Page 148: ...er 50000 Private address 192 168 0 2 Port number 50001 LAN Private address 192 168 0 254 WAN Global address vvv xxx yyy zzz Enter Global IP address colon port number in the Address box of the browser via the Internet vvv xxx yyy zzz 50000 vvv xxx yyy zzz 50001 FTP access to camera Select Allow or Forbid to determine whether to allow or forbid the FTP access to camera Default Forbid 15 2 Configure ...

Page 149: ...of the SD memory card has been provided Diag When the SD memory card has become full Diag When the SD memory card cannot be recognized Diag Default Off Alarm image attachment Select On or Off to determine whether or not to attach an image to the E mail to be sent when an alarm is detected Default Off Note When Quad stream is selected for Image capture mode images cannot be attached When On NTSC or...

Page 150: ...e for SMTP server address or POP server address it is necessary to configure the DNS settings on the Network tab of the Network page page 144 Authentication Type Select the authentication method to send E mails from the following None It is not necessary to clear any authentication to send E mails POP before SMTP It is necessary to first clear the POP server authentication to use the SMTP server t...

Page 151: ...ard has been provided When the SD memory card has become full When the SD memory card cannot be recognized Destination E mail address Enter the destination E mail address Available number of characters 3 128 characters Available characters Alphanumeric characters the at sign the period the underscore _ and the hyphen To delete the registered address click the Delete button respective to the desire...

Page 152: ...For example enter ALARM to designate the directory ALARM under the root directory of the FTP server Available number of characters 1 256 characters Unavailable characters File name Enter the file name used for the alarm image to be transmitted to an FTP server The file name will be as follows File name Entered file name Time and date year month day hour minute second Serial number Available number...

Page 153: ...able if the image capture size of JPEG is either 2992x2992 2816x2816 2048x2048 2560x1920 2560x1440 2048x1536 1920x1080 or 1600x1200 When a selection with an asterisk on the right of it is selected for Maximum number of images of Pre alarm the specified number of images may not be able to be sent depending on the image capture size and image quality The following table shows the maximum number of i...

Page 154: ...ab of the Schedule page page 182 Directory name Enter the directory name where the images are to be saved For example enter img to designate the directory img under the root directory of the FTP server Available number of characters 1 256 characters Unavailable characters Default None blank File name Enter the file name name of the image file to be transmitted and select the naming option from the...

Page 155: ...e FTP server Available number of characters 1 32 characters Unavailable characters Password Enter the password to access the FTP server Available number of characters 0 32 characters Unavailable characters Control port Enter a control port number to be used for the FTP server Available port number 1 65535 Default 21 The following port numbers are unavailable since they are already in use 20 23 25 ...

Page 156: ...ress from the DHCP server Manual The NTP server address will be entered manually on NTP server address Default Manual IMPORTANT When obtaining the NTP server address from the DHCP server it is necessary to select DHCP Auto AutoIP or Auto Advanced for Network Settings on the Network tab of the Network page page 144 NTP server address When Manual is selected for NTP server address setting enter the ...

Page 157: ...he router in use must support UPnP and the UPnP must be enabled Default Off Note Due to port forwarding the port number may sometimes be changed When the number is changed it is necessary to change the port numbers registered in the PC and recorders etc The UPnP function is available when the camera is connected to the IPv4 network IPv6 is not supported To check if auto port forwarding is properly...

Page 158: ...ameras using the HTTPS function Refer to page 162 for how to configure the HTTPS settings CRT key generate CRT key SSL encryption key used for the HTTPS protocol is generated To generate the CRT key click the Execute button to display CRT key generate dialog box Self signed Certificate Generate The camera itself generates the security certificate used for the HTTPS protocol Self signed certificate...

Page 159: ... is a backup file on the PC or another media The backup file will be required when installing the server certificate again Connection Select the protocol used to connect the camera HTTP Only the HTTP connection is available HTTPS Only the HTTPS connection is available Default HTTP HTTPS port Designate the HTTPS port number to be used Available port number 1 65535 Default 443 The following port num...

Page 160: ... not to use DDNS Off Does not use the DDNS function Viewnetcam com Uses the Viewnetcam com service Dynamic DNS Update Uses Dynamic DNS Update RFC2136 compliant without the DHCP cooperation Dynamic DNS Update DHCP Uses Dynamic DNS Update RFC2136 compliant with the DHCP cooperation Default Off Note When using Dynamic DNS Update RFC2136 compliant refer to the network administrator for whether or not ...

Page 161: ...le number of characters 0 32 characters Default None blank Contact Enter the E mail address or the phone number of the SNMP manager Available number of characters 0 255 characters Default None blank 15 2 8 Configure the Diffserv settings The settings relating to Diffserv can be configured on this page The Diffserv function can be used to set the priority of image audio data sent from routers The p...

Page 162: ...y CA Certificate Authority Issue of the server certificate Generation of CSR Certificate Signing Request Installation of the server certificate Generation of the self signed certificate When using the server certificate When using the self signed certificate A B C D E Generation of the CRT key SSL encryption key page 163 Generation of the self signed certificate page 164 Generation of CSR Certific...

Page 163: ... button of CRT key generate The CRT key generate dialog box will be displayed 2 Select 1024bit or 2048bit for the length of the CRT to generate for CRT key generate RSA key size Note To use the server certificate follow the requests from the CA about the RSA key size 3 Click the Execute button The generation of CRT key will be started When the generation is finished the key size and generation tim...

Page 164: ...e The Self signed Certificate Generate dialog box will be displayed 2 Enter the information of the certificate to be generated Item Description Available number of characters Common Name Enter the camera address or host name 64 characters Country Enter the country name Omission is OK 2 characters Country code State Enter the state name Omission is OK 128 characters Locality Enter the locality name...

Page 165: ...e OK button after entering the items The self signed certificate will be generated Note The information of the generated self signed certificate will be displayed on Self signed Certificate Information Depending on the status of the self signed certificate the following are displayed Indication Description Not generated The self signed certificate are not generated Invalid Reason CA Certificate in...

Page 166: ...o button of File Download under Downloads Click the Custom level button to open the Security Settings window and check the Enable radio button of Automatic prompting for file downloads under Downloads 1 Click the Execute button of CA Certificate Generate Certificate Signing Request The CA Certificate Generate Certificate Signing Request dialog box will be displayed 2 Enter the information of the c...

Page 167: ...ates the CSR file in the PEM format 15 3 4 Installation of the server certificate IMPORTANT If the CSR file is not generated it is impossible to install the server certificate security certificate For the installation the server certificate issued by CA is required 1 Click the Browse button of CA Certificate CA Certificate install The Open dialog box will be displayed 2 Select the server certifica...

Page 168: ...cate before it expires The expiration date of the server certificate can be checked by double clicking the server certification file issued by CA 15 3 5 Configuration of the connection protocol 1 Select HTTP or HTTPS for Connection to determine the protocol used to access the camera HTTP Only the HTTP connection is available HTTPS Only the HTTPS connection is available 2 Designate the HTTPS port n...

Page 169: ...ork configure the proxy server setting of the web browser under Internet Options under Tools of the menu bar to bypass the proxy server for the local address 3 Press the Enter key on the keyboard The Live page will be displayed When the security alert window is displayed install the security certificate page 170 When On is selected for User auth the authentication window will be displayed before d...

Page 170: ...perly installed a key icon is displayed in the address box of the web browser that has accessed the camera When using Internet Explorer 10 or Internet Explorer 11 note that some of the displayed windows may differ from the following descriptions 1 Access the camera using the HTTPS protocol 2 When the security alert window is displayed click Continue to this website not recommended The Live page wi...

Page 171: ...3 Click Certificate Error over the URL and click View certificates Operating Instructions 171 15 Configuring the network settings Network ...

Page 172: ...nistrator to launch Internet Explorer again Click Start All Programs right click Internet Explorer click Run as Administrator When using Windows 8 or Windows 8 1 right click iexplore under C Program Files Internet Explorer and select Run as Administrator 172 Operating Instructions 15 Configuring the network settings Network ...

Page 173: ... displayed on Certificate Import Wizard Note When using Internet Explorer 10 or Internet Explorer 11 select Store Location and then click Next Operating Instructions 173 15 Configuring the network settings Network ...

Page 174: ...6 Select Place all certificates in the following store and click Browse 7 Select Trusted Root Certificate Authorities and click OK 174 Operating Instructions 15 Configuring the network settings Network ...

Page 175: ...8 Click Next 9 Click Finish Operating Instructions 175 15 Configuring the network settings Network ...

Page 176: ...Dynamic DNS Update RFC2136 compliant IMPORTANT Before using the DDNS service it is necessary to perform the port forwarding setting for the router About Dynamic DNS Update RFC2136 compliant Operation using DDNS services other than the Viewnetcam com service is not guaranteed We are not responsible for any troubles or accidents on the circumstances where the camera is used arising out of such servi...

Page 177: ... camera whose global address is not static via the Internet DDNS service such as Viewnetcam com It is possible to access via a registered and static domain name example viewnetcam com even after the global address is changed Enrollment in a domain name service is required even when using the IPv6 connection Refer to the Viewnetcam com website http www viewnetcam com for further information about t...

Page 178: ...entified global address is used for accessing the router or camera to monitor images Note Refer to the contracted provider whether the current IP address is static or not Depending on the provider local addresses may be allocated In this case the DDNS service is unavailable Refer to the contract provider for further information 15 5 2 When using the Viewnetcam com service Personal Camera URL The U...

Page 179: ...for Viewnetcam com by following the instructions of the wizard The registration window for Viewnetcam com will be displayed in a newly opened window When the registration window is not displayed check that the PC is being connected to the Internet and click the reload button of the browser 3 Register the information for Viewnetcam com by following the instructions of the wizard When the message Th...

Page 180: ...that the PC is being connected to the Internet and click the Set button If access often fails due to the change in the global address of router set a smaller value for Access interval 15 5 4 Checking the information registered for the Viewnetcam com service It is possible to check if the camera has been registered for the Viewnetcam com service page 191 15 5 5 When using Dynamic DNS Update Host na...

Page 181: ...characters 3 250 characters Enter in the form of host name domain name Available characters Alphanumeric characters the colon the period the underscore _ and the hyphen Default None blank Note Refer to the network administrator for further information about the available host names Operating Instructions 181 15 Configuring the network settings Network ...

Page 182: ...he settings relating to schedules as follows Alarm permission VMD permission Audio detection permission Access permission H 264 recording Scene file FTP periodic image transmission The Schedule page has only the Schedule tab 182 Operating Instructions 16 Configure the settings relating to the schedules Schedule ...

Page 183: ... action will be taken for the respective schedule Alarm permission Alarm input terminal alarm will be received during the period of the schedule VMD permission The video motion detection VMD function will be active during the period of the schedule Operating Instructions 183 16 Configure the settings relating to the schedules Schedule ...

Page 184: ...t to the image settings of Scene file is not applied FTP periodic image transmission FTP periodic image transmission will be performed at the designated time in the schedule Note Select On for User auth on the User auth tab of User mng page page 139 and Off for Host auth on the Host auth page page 140 to validate Access permission When selecting H 264 recording Recording stream select H 264 1 or H...

Page 185: ...hedules The selected day of the week will be validated for the schedule 2 To designate time select the desired hour and minute from the pull down menu When not designating time check the checkbox of 24h Operating Instructions 185 16 Configure the settings relating to the schedules Schedule ...

Page 186: ...3 Click the Set button after completing the settings The result will be displayed at the bottom of the window 186 Operating Instructions 16 Configure the settings relating to the schedules Schedule ...

Page 187: ...16 2 How to delete the set schedule 1 Uncheck the check box of the set day of the week Operating Instructions 187 16 Configure the settings relating to the schedules Schedule ...

Page 188: ...2 Click the Set button after completing the settings The schedule of the selected day of the week is deleted 188 Operating Instructions 16 Configure the settings relating to the schedules Schedule ...

Page 189: ...erwrite the older system logs In this case the oldest log is the first to be overwritten The system logs will be displayed in group of 100 logs each and the logs will be saved even when the power of the camera is turned off Next 100 When clicking Next 100 the next 100 system logs will be displayed Previous 100 When clicking Previous 100 the previous 100 system logs will be displayed No The serial ...

Page 190: ... and download the latest firmware onto a PC IMPORTANT A blank space cannot be used for the name of the directory where the downloaded firmware to be saved 2 Click the Browse button and designate the downloaded firmware Note The latest firmware upgrade is posted on our website When using the camera in Japan http sol panasonic biz security support When using the camera outside of Japan http security...

Page 191: ..._xxxxx img xxxxx indicates the version of the firmware Do not turn off the power of the camera during the upgrade process Do not perform any operation during upgrading and wait until it completes The following network settings will not be reset when upgrading the firmware after selecting Reset the settings to the default after completing the upgrade Except the network settings Primary server addre...

Page 192: ...played Status The port forwarding status will be displayed Router global address The global address of router will be displayed Self check Hardware1 The self check result of the hardware will be displayed Note Refer to our website http security panasonic com support info for further information about the contents of the displayed statuses relating to the Viewnetcam com service the UPnP function or...

Page 193: ...k the Execute button to reboot the camera It is impossible to operate the camera for about 2 minutes after rebooting the camera Note To initialize the network settings page 144 turn off the power of the camera then turn on the power again while holding down the INITIAL SET button on the unit and keep the INITIAL SET button held down for about 5 seconds Wait about 3 minutes after releasing the butt...

Page 194: ...ether or not the correct data was obtained by restoring the obtained data excluding log data Restore Setup data Press the Browse button and select the setup data files to restore Click the radio button respective to the desired option to determine whether or not to also restore network related setting contents Make sure to set the file name of setup data files used when restoring to model name dat...

Page 195: ...et the file name of scene file data used when restoring to model name txt The model name must be written in lower case letters and WV is not needed Operating Instructions 195 17 Maintenance of the camera Maintenance ...

Page 196: ...t displayed double click the CDLauncher exe file on the CD ROM A C D E B Using the supplied CD ROM the following actions can be performed The Panasonic IP Setting Software can be installed on the PC page 197 Settings related to the camera s network can be set from the Panasonic IP Setting Software page 199 The manuals can be installed on the PC page 198 You can also view the manuals without instal...

Page 197: ...e Panasonic IP setting shortcut icon when the Panasonic IP Setting Software is installed Specify which folder on the PC to install the Panasonic IP Setting Software to Click the Install button to start the installation Note To uninstall the Panasonic IP Setting Software delete the shortcut icon from where you specified it to be installed the default is on the desktop during installation and the Ea...

Page 198: ...d the default is on the desktop during installation and the Manual folder from the folder the default is C Panasonic you specified during installation 18 4 Installing the Viewer software The Viewer software Network Camera View 4S must be installed on the PC in order to display camera images On the CD launcher window click the Install button next to Viewer Software and follow the instructions displ...

Page 199: ...min in the Easy IP Setup accommodate period However settings can be changed after 20 minutes for cameras in the initial set mode 1 To start the Panasonic IP Setting Software click the Run button next to IP Setting Software from the CD launcher menu window or double click on the shortcut icon created after installing the software on the PC The License Agreement will be displayed Read the Agreement ...

Page 200: ...ware from the CD launcher window to install the software Changing Network Settings When changing settings related to the network settings such as connection mode IP address and subnet mask click the Network Settings button in IP Setting Software screen The Network Settings screen is displayed Enter each item and then click the Save button Note By unchecking the Wait for camera restarting checkbox ...

Page 201: ... When using a firewall including software allow access to all UDP ports Operating Instructions 201 18 Using the CD ROM ...

Page 202: ...r The IP address of the server may be incorrect Check if the IP address of the server is configured correctly The SMTP server may be down Ask the network administrator Internal error Undefined error An error occurred in the E mail function Check if the E mail settings are configured correctly Error indications relating to FTP Category Indication Description FTP server error Failed to resolve the F...

Page 203: ...ating to the Viewnetcam com function occurred Check if the Viewnetcam com settings are configured correctly Error indications relating to Dynamic DNS Update Category Indication Description DDNS server error Failed to resolve the DDNS server address from DNS The designated IP address of the DNS may be incorrect Check if the DNS settings are configured correctly The DNS server may be down Ask the ne...

Page 204: ... signed certificate is complete Self signed Certificate Deleted Deletion of the self signed certificate is complete Certificate Signing Request Generated Generation of the CSR Certificate Signing Request is complete CA Certificate Installed Installation of the server certificate is complete CA Certificate Deleted Deletion of the server certificate is complete Previous CRT key Applied Previous CRT ...

Page 205: ...gs are configured correctly The DNS server may be down Ask the network administrator Error indications relating to HTTP alarm notification Category Indication Description HTTP alarm notification error Failed to find destination of notification The IP address of the destination of notification may be incorrect Check if the IP address of the destination of notification is configured correctly The de...

Page 206: ...address of the camera If there is reply from the camera the connection is normal If there is no reply check the connection with the following methods using a computer connected to the same network as the camera If the firewall settings on the PC are enabled temporarily disable them before performing settings on the camera Start the Panasonic IP Setting Software confirm the camera s IP address and ...

Page 207: ...in the Don t Use Proxy For These Addresses box When the camera and the PC are connected in the different subnet Is the IP address of the default gateway set for the camera correct Is the name currently used to access the camera different from the name registered for the Viewnetcam com service Access the camera again with the registered name 178 Did you access http while using the HTTPS function To...

Page 208: ...com service Is the global address of camera or router notified to the Viewnetcam com service server Log into the My Account page of Viewnetcam com website http www viewnetcam com to check the information of the registered camera If the global address is not displayed for the IP address access the camera and register the user information for the Viewnetcam com service on the Advanced tab on the Net...

Page 209: ...s http while using the HTTPS function To use the HTTPS function access https It is also necessary to enter the port number 169 Cannot access the camera from a mobile terminal Is the URL correct Or is cam missing at the end of the URL Check if the URL is entered correctly When accessing the camera from a mobile terminal it is necessary to enter cam at the end of the URL that is used for the camera ...

Page 210: ...et Explorer 9 or Internet Explorer 10 The problem may be solved by selecting the Display all websites in Compatibility View check box in Tools Compatibility View Settings of Internet Explorer When using Internet Explorer 11 Enter the IP address of the camera in the Add this website box in Tools Compatibility View Settings of Internet Explorer 11 and press the Add button After the setting is comple...

Page 211: ...layed When Every time I visit the webpage is not selected for Check for newer versions of stored pages in the Temporary Internet Files section images sometimes may not be displayed on the Live page In this case do the following 1 Select Internet Options from Tools on the menu bar of Internet Explorer The Internet Options window will be displayed 2 When using Internet Explorer 10 or Internet Explor...

Page 212: ...ilable size total size indication of the SD memory card to be displayed on Remaining capacity of the SD memory card tab will be MB MB Is MB MB displayed on Remaining capacity of the SD memory card tab Format the SD memory card 74 Is any recognition error received when the Diag of E mail notification or Panasonic alarm protocol is used Format the SD memory card 74 149 134 Isn t the SD memory card o...

Page 213: ...ernet Explorer 10 and Internet Explorer 11 Click the OK button The warning window will be displayed Click the Yes button After changing the settings close the web browser and then access the camera again Images are not displayed or not refreshed smoothly Delete temporary internet files as follows 1 Select Internet Options under Tools on the menu bar of Internet Explorer The Internet Options window...

Page 214: ... following are descriptions for when Windows 7 is installed on the PC in use This setting may not be changed depending on the network environment 1 Right click on the desktop and select Screen resolution from the displayed pop up menu 2 Click Advanced settings 3 Select the Troubleshoot tab and then click Change settings 4 If the User Account Control dialog box is displayed click Yes When logged in...

Page 215: ...nicate ԙ Symptom Cause solution Reference pages The following message is displayed on the information bar Pop up blocked To see this pop up or additional options click here Internet Explorer 7 or Internet Explorer 8 Click the information bar and select Always Allow Pop ups from This Site The dialog window saying Allow pop ups from this site will be displayed Click the Yes button The following mess...

Page 216: ...e menu bar of Internet Explorer and then click the Security tab Click Internet in the Select a zone to view or change security settings section Then click the Custom level button to open the Security Settings window Under Miscellaneous select Enable for Allow script initiated windows without size or position constraints Click the OK button When the warning window is displayed click the Yes button ...

Page 217: ...ion Ex img_14010101230000 jpg Image captured at the alarm occurrence Ex img_1401011234000001 jpg Image saved manually Ex img_1401011234000001 jpg Video saved at the alarm occurrence Approx 20 MB per file Ex 10000001_141224193826_A mp4 Video that was started to be recorded on December 24 2014 19 38 26 Video saved manually or during the period of the schedule Approx 20 MB per file Ex 10000001_141224...

Page 218: ...218 Operating Instructions Notes ...

Page 219: ...Operating Instructions 219 Notes ...

Page 220: ...front Plaza Newark NJ 07102 5490 Panasonic Canada Inc 5770 Ambler Drive Mississauga Ontario L4W 2T3 Canada 905 624 5010 www panasonic ca PGQP1885UA av1114 5087 For Europe and other countries http www panasonic com Authorised Representative in EU Panasonic Testing Centre Panasonic Marketing Europe GmbH Winsbergring 15 22525 Hamburg Germany Panasonic Corporation 2017 Panasonic Corporation Osaka Japa...

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Panasonic WV-SFN480PJ, Operating Instructions Manual

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