7.1 Troubleshooting
7.1.1 Installation
PROBLEM
PROBABLE CAUSE
SOLUTION
Smartphones cannot be
registered.
•
Not enough activation
keys
•
Purchase additional activation key codes.
Please consult a certified dealer for
details.
You cannot make/receive
calls via an IP network.
•
Poor connection
•
Make sure that an 8-pin twisted pair cable
is used for connection.
•
Make sure that none of the CAT 5/CAT 5e
cables in use are over 100 m in length.
•
Make sure that a straight cable is used for
connection to a switching hub.
•
Network malfunction
•
Make sure that all network devices in use
are switched on.
SIP phones do not operate.
•
SIP phone not
registered
•
Register the corresponding SIP phone.
•
SIP phone malfunction
•
Replace the SIP phone.
•
Poor connection
•
Make sure that an 8-pin twisted pair cable
is used for connection.
•
Make sure that none of the CAT 5/CAT 5e
cables in use are over 100 m in length.
•
Make sure that a straight cable is used for
connection to a switching hub.
•
Network malfunction
•
Make sure that all network devices in use
are switched on.
The Control Box does not
operate properly.
-
•
Restart the Control Box (refer to
"7.1.3 Restarting the Control Box").
•
Turn off the power switch, and then turn it
back on.
•
Turn off the power switch, and then
unplug the Control Box. After 5 minutes,
plug the Control Box back in, and turn the
power switch back on.
The STATUS indicator on
the front of the cabinet
turns on red.
•
A major system error
has occurred in the
Control Box.
•
See the error log using Web Maintenance
Console (refer to "7.1.4 Troubleshooting
by Error Log").
7.1 Troubleshooting
60
Installation Manual
