Panasonic VL-VN1700 Installation Manual Download Page 1

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Installation Manual

Video Intercom System — Control Box

Model No.

VL-VN1700

Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.1 For Your Safety, page 8" before using this product.

PNMPR Software File Version 001.00000 or later

Manuals and supporting information are provided on the Panasonic Web site at:
http://panasonic.net/pcc/support/intercom/vn1900

Summary of Contents for VL-VN1700

Page 1: ...his manual carefully before using this product and save this manual for future use In particular be sure to read 1 1 For Your Safety page 8 before using this product PNMPR Software File Version 001 00000 or later Manuals and supporting information are provided on the Panasonic Web site at http panasonic net pcc support intercom vn1900 ...

Page 2: ...to 2 1 2 System configuration Notice Prior to connection of this product please verify that the intended operating environment is supported Satisfactory performance cannot be guaranteed for the following interoperability and compatibility with all devices and systems connected to this product Note Some optional hardware software and features are not available in some countries areas Please consult...

Page 3: ...t topics such as using the Control Box in a VoIP network and the TCP ports used by the Control Box Section 6 Troubleshooting Provides information on the Control Box and telephone troubleshooting Section 7 Appendix Provides information about System Prompt Languages About the Other Manuals Along with this Installation Manual the following manuals are available Feature Manual Describes all basic opti...

Page 4: ...Introduction 4 Installation Manual ...

Page 5: ...ol Box 35 4 Programming Information 39 4 1 Overview of Web Maintenance Console 40 4 2 PC Connection 40 4 3 Starting Web Maintenance Console 42 4 4 Programming the Control Box 44 4 4 1 Quick Setup Wizard 44 4 4 2 After Quick Setup Wizard has been Completed 46 4 4 3 Enabling the DHCP Server Feature 46 4 5 Assigning Networking Information to IP Telephones 47 4 5 1 Assigning IP Addressing Information ...

Page 6: ...ity 55 6 Troubleshooting 57 6 1 Troubleshooting 58 6 1 1 Installation 58 6 1 2 Operation 58 6 1 3 Restarting the Control Box 59 6 1 4 Troubleshooting by Error Log 60 7 Appendix 63 7 1 System Prompt Languages 64 Table of Contents 6 Installation Manual ...

Page 7: ...Section 1 Safety Precautions This section provides important information intended to prevent personal injury and property damage Installation Manual 7 ...

Page 8: ...ly Notice Panasonic assumes no responsibility for injuries or property damage resulting from failures arising out of improper installation or operation inconsistent with this documentation WARNING For All Telephone Equipment Do not install the product in any other way than described in relevant manuals Do not install the product in a place exposed to rain or moisture or a place where water oil or ...

Page 9: ...nplug the product from the wall outlet and have it serviced by qualified service personnel in the following cases a When the power supply cord or plug is damaged or frayed b If liquid has been spilled into the product c If the product has been exposed to rain or water d If the product does not operate according to the operating instructions Adjust only the controls that are explained in the operat...

Page 10: ... lightning strikes but it may not be enough to protect the unit and to ensure electromagnetic compatibility A permanent connection between earth and the earth terminal of the unit must be made Proper earthing connection to earth is very important to reduce the risk to the user of electrocution or to protect the unit from the bad effects of external noise in the case of a lightning strike See 3 2 3...

Page 11: ...hat the AC outlet is located near the equipment and is easily accessible Slots and openings in the back and right side of the cabinet are provided for ventilation to protect it from overheating these openings must not be blocked or covered The openings should never be blocked by placing the unit on a bed sofa rug or other similar surface while in use The unit should never be placed near or over a ...

Page 12: ...t control In that case consult the system administrator to replace of the fan The operating conditions e g CPU usage percentage memory usage and Storage Memory Card product life are monitored and monitoring results will be notified by methods such as the error log MIB and system alarm For details consult your system administrator Notice For All Telephone Equipment Read and understand all instructi...

Page 13: ...ructions The following or similar rack mount instructions are included with the installation instructions a Elevated Operating Ambient If installed in a closed or multi unit rack assembly the operating ambient temperature of the rack environment may be greater than room ambient Therefore consideration should be given to installing the equipment in an environment compatible with the maximum ambient...

Page 14: ...packaging and or accompanying documents mean that used electrical and electronic products and batteries must not be mixed with general household waste For proper treatment recovery and recycling of old products and batteries please take them to applicable collection points in accordance with your national legislation By disposing of them correctly you will help to save valuable resources and preve...

Page 15: ...se see the Panasonic website for further information on collection centres etc or call the toll free number below Website http www panasonic com in corporate sustainability panasonic india i recycle program html Service helpline 1800 103 1333 or 1800 108 1333 For users in the United Kingdom FOR YOUR SAFETY PLEASE READ THE FOLLOWING TEXT CAREFULLY This appliance is supplied with a moulded three pin...

Page 16: ...ociated Server equipment shall be set to ensure that modem calls are answered between 3 and 30 seconds of receipt of ringing Using the toll services of a company other than Telecom If the Server is set up to use the toll services of a company other than Telecom the telephone numbers dialled from the Caller Display listings within the Server will be directed through the toll services of the other c...

Page 17: ...For users in Australia only No External TRC Terminal is provided due to an Internal Link between PE and TRC 1 3 Precautions Installation Manual 17 ...

Page 18: ... on the Storage Memory Card b Using a formatter format the Storage Memory Card so that information cannot be retrieved from it 6 To prevent data leakage render the Storage Memory Card physically unusable before disposal 7 When user information is sent from the Control Box to a PC the confidentiality of that information becomes the responsibility of the customer Before disposing of the PC ensure th...

Page 19: ...Section 2 System Outline This section provides general information on the Control Box including the system capacity and specifications Installation Manual 19 ...

Page 20: ...x s operation 2 1 2 System configuration Fully expanded system example up to 2000 SIP devices 1 requires control box R1 R2 R3 1 2 R1 R2 R3 1 2 Facility staff office Control box E B A F I J K L M G H D C N 1 SIP devices include lobby stations room monitors door stations and SIP phones 2 1 Basic System Construction 20 Installation Manual ...

Page 21: ...um number of devices E Control box 1 F Switching hub 5 G Computer for programming H Network video recorder I Network camera 500 6 J Access controller 1 per lobby station K Electric lock 1 per lobby station 1 per door station L Open door sensor 1 per lobby station M Power supply unit 1 per lobby station 1 per room monitor 2 1 per door station 2 2 1 2 System configuration Installation Manual 21 ...

Page 22: ...ave multiple room monitors All other rooms can have only one room monitor For more information refer to the documentation of the control box PC Programming Manual 4 Up to 18 SIP phones can be registered to a room monitor for easy calling 5 If PoE compatible switching hubs are used they can supply power to room monitors and door stations 6 Up to 32 network cameras can be registered to a room monito...

Page 23: ...MNT Port Gigabit LAN Interface for Maintenance 10BASE T 100BASE TX 1000BASE T Auto MDI MDI X LAN1 Port Gigabit LAN Interface for IP Extension LAN2 Port Gigabit LAN Interface for IP Extension LAN3 Port Gigabit LAN Interface Factory use only Air cooling method FAN Dimension 430 mm W 88 mm H 340 mm D Weight 4 5 kg 2 2 2 System Capacity Maximum Devices This Control Box supports the following number of...

Page 24: ...2 2 2 System Capacity 24 Installation Manual ...

Page 25: ...on This section describes the procedures to install the Control Box Detailed instructions for planning the installation site installing the main unit and cabling of peripheral equipment are provided Installation Manual 25 ...

Page 26: ...rformance of the product CAUTION Do not install the system in the following locations In direct sunlight and hot cold or humid places Temperature range 0 to 40 Areas where sulphuric gases may be present such as near thermal springs Near devices that generate high frequencies such as sewing machines or electric welders Locations where other objects will obstruct the area around the unit Be especial...

Page 27: ...error log will indicate when abnormal fan operation is detected in the system heat control In that case consult the system administrator to replace of the fan The operating conditions e g CPU usage percentage memory usage and Main Storage Memory Card product life are monitored and monitoring results will be notified by methods such as the error log and system alarm For details consult your system ...

Page 28: ...dicator J Power Switch K Earth Terminal L AC Inlet M Hook Clip Hole 1 For details about the SYSTEM MODE indicator refer to LED Indications Pin Assignments MNT Port LAN Port WAN Port 10BASE T 100BASE TX No Signal Name Input I Output O Function 8 1 1 TPO O Transmit data 2 TPO O Transmit data 3 TPI I Receive data 4 5 Reserved 6 TPI I Receive data 7 8 Reserved 3 2 2 Names and Locations 28 Installation...

Page 29: ... in Amber Control Box status indication ON Ready to shutdown Flashing Shutting down Red Control Box status indication ON Alarm The cause may be one of the following Power was cut without performing the shutdown procedure No IP address assigned for the DSP card by the DHCP server Flashing Initialise failed BATT ALARM Red Alarm indication OFF Normal During operation indicates that the voltage of the...

Page 30: ...UTION For earthing wire green and yellow insulation is required and the cross sectional area of the conductor must be more than 0 75 mm2 or 18 AWG Notice Be sure to comply with applicable local regulations e g laws guidelines 3 2 4 19 inch Rack Mounting WARNING Be careful not to drop any components Dropping components may damage them or cause an injury When mounting the unit on a 19 inch rack only...

Page 31: ...nt listed on the unit s name plate does not exceed the threshold current for the breaker 1 Fix the attachment brackets to the left and right sides of the unit with 3 screws on each side Recommended torque 0 8 N m 8 2 kgf cm to 1 0 N m 10 2 kgf cm 1 2 Place the unit in the 19 inch rack and fix both attachment brackets to the rack with the rack s proprietary mounting equipment 2 1 2 B A A Attachment...

Page 32: ...Box It is used for system programming diagnostics and external system database storage save load functions Pin Assignments for 10BASE T 100BASE TX No Signal Name Input I Output O Function 8 1 1 TPO O Transmit data 2 TPO O Transmit data 3 TPI I Receive data 4 5 Reserved 6 TPI I Receive data 7 8 Reserved 3 3 Connection of Peripherals 32 Installation Manual ...

Page 33: ...D3 I O Transmit and receive data 3 Note You can use 1000BASE T cables for 10BASE T 100BASE TX connections 3 4 LAN Connection 3 4 1 LAN Connection for the Main Unit Connecting the Main Unit to the LAN The Control Box is equipped with a LAN port for connecting to a LAN so that SIP phones and PCs can be connected on a private IP network When the Control Box is connected to the LAN for the first time ...

Page 34: ...TRD3 5 6 7 8 TRD0 TRD0 TRD1 TRD2 TRD2 TRD1 TRD3 TRD3 1 2 3 4 5 6 7 8 Note Use an Ethernet cable with an RJ45 connector for connection to a switching hub The cable should be a CAT 5 Category 5 or higher for 10BASE T 100BASE TX or CAT 5e Enhanced Category 5 or higher for 1000BASE T Make sure that all CAT 5 CAT 5e cables in use are not over 100 m in length Make sure to set the port of the switching h...

Page 35: ...02 1Q compliant and is configured for VLANs In addition the port of a switching hub that the IP telephone is connected to must be set to Trunk port to allow VLAN tagging Consult your network administrator for details Connecting an AC Adaptor to an IP Telephone Some SIP phones comply with the IEEE 802 3af Power over Ethernet PoE standard If PoE is available on your network these IP telephones can r...

Page 36: ...indicated Push the hook clip in the direction of the arrow until it clicks Note For safety reasons do not stretch or pinch the AC power cord 1 1 To AC outlet 2 Plug the other end of the cord into an AC outlet System Initialisation Procedure All data except for system prompts will be erased Data that is erased includes Unified Messaging data The settings for the Control Box will be initialised to t...

Page 37: ...ATUS Indicator B System Mode Switch 2 Turn on the power switch of the Control Box The STATUS indicator will flash green 3 While the STATUS indicator is flashing green slide the System Mode Switch back to the NORMAL position Depending on the configuration initialisation takes about 2 5 minutes If successfully executed the STATUS indicator will stop flashing and remain lit up 3 5 Starting the Contro...

Page 38: ...3 5 Starting the Control Box 38 Installation Manual ...

Page 39: ...section describes the structure and functions of the Web Maintenance Console for programming IP telephones and the Control Box Further information on programming the Control Box for use with a VoIP network is included Installation Manual 39 ...

Page 40: ...Maintenance Console Features C Menu Buttons Note The contents and design of the software are subject to change without notice 4 2 PC Connection Control Box has 4 physical ports for PC and LAN connections A default IP address is assigned to each port You can connect a PC to the Control Box either directly or over a LAN using the appropriate method for the port being used Port Default IP Address Def...

Page 41: ...lish a connection to the Control Box Note Use an Ethernet cable with an RJ45 connector to connect a PC to the Control Box For pin assignments and maximum cabling distance refer to 3 3 Connection of Peripherals Connection via LAN Switching Hub LAN Port LAN PC Note For details about connecting a switching hub to the Control Box refer to 3 4 1 LAN Connection for the Main Unit 4 2 PC Connection Instal...

Page 42: ... reserved Licence to copy and use this software is granted provided that it is identified as the RSA Data Security Inc MD5 Message Digest Algorithm in all material mentioning or referencing this software or this function Licence is also granted to make and use derivative works provided that such works are identified as derived from the RSA Data Security Inc MD5 Message Digest Algorithm in all mate...

Page 43: ...al Private Network VPN and 3 4 1 LAN Connection for the Main Unit 2 Access Web Maintenance Console MNT Port Connection Launch your Web browser and in the address bar enter the following address exactly as shown 223 0 0 1 Note The default subnet mask for the MNT port is 255 255 255 0 If connecting using 223 0 0 1 takes a long time configure a static IP address for the PC LAN or VPN Connection Launc...

Page 44: ...t screen click Browse and then select a preconfigured DNSYS file 4 Click Execute 5 When you are prompted to restart the Control Box click OK To configure the Control Box s settings manually 1 Click Install next to installation setup 2 On the screen that appears specify the settings as explained below UM Prompt Setting Language Select your language from the drop down list Password Setting An admini...

Page 45: ...P server in your network may not be running or a network failure may have occurred If the DHCP server is not available enter IP addresses manually then restart the Control Box If the Control Box cannot be accessed over the network connect the PC directly to the Control Box with an Ethernet cable and access Web Maintenance Console using a direct connection For details about connecting the PC direct...

Page 46: ... telephones are registered to the Control Box using the set IP address The IP telephones will not operate properly if the IP address of the Control Box is changed When an external DHCP server is used to automatically assign IP addresses it must be configured to always allocate the same IP address to the Control Box For details consult your network administrator IP addressing information for the Co...

Page 47: ...uctions refer to the documentation of the SIP phone Not using a DHCP server DHCP Server feature or an external DHCP server when assigning IP addressing information All of the IP addressing information must be assigned manually For instructions refer to the documentation of the SIP phone Note A SIP phone can only receive IP addressing information from a DHCP server on its own LAN Therefore when SIP...

Page 48: ...ol Box extension number and password in the corresponding fields for your SIP extension b Send a request from the SIP extension to the Control Box for registration If the authentication information of the SIP extension and the Control Box match the registration is successful Note When programming the SIP extension the names of the corresponding fields may differ depending on the type of SIP phone ...

Page 49: ...ramming UM System Manager Features The System Manager can send a message to multiple subscribers at one time Broadcasting Messages If you will use the System Manager you should change the password from its default value of 1234 For details about changing the password refer to 15 UM Configuration 7 System Security in the PC Programming Manual For information about how to use Broadcasting Messages r...

Page 50: ...4 7 Programming UM System Manager Features 50 Installation Manual ...

Page 51: ...tion provides information about topics such as using the Control Box in a VoIP network and the TCP ports used by the Control Box Further information on programming the Control Box for use with a VoIP network is included Installation Manual 51 ...

Page 52: ... the VoIP network IP Address Identifies the location of the Control Box in the network during VoIP communications VLAN ID Identifies the ID of the logical segment within the corporate LAN through which voice packets from IP telephones travel For details refer to 5 1 3 VLAN Virtual LAN 5 1 2 DHCP Dynamic Host Configuration Protocol Server To establish communication over a VoIP network IP addresses ...

Page 53: ...nt and to reduce the load on the network As a consequence speech quality can be assured Therefore we recommend using the VLAN feature to perform VoIP communication effectively Notice The Control Box s LAN port does not support VLAN tagging Therefore connect the Control Box s LAN port to a port of the switching hub that is set to Untagged and the IP telephone to a port set to Trunk to allow VLAN ta...

Page 54: ...connection If other types of cables are used communication may not be carried out normally Are Enhanced Category 5 CAT 5e or higher cables used for 1000BASE T When connecting network devices make sure to use CAT 5e or higher cables for 1000BASE T If other types of cables are used communication may not be carried out normally 5 1 8 Network Time Protocol NTP The Control Box can be configured to cont...

Page 55: ... TCP Telnet SMDR Changeable 5060 UDP SIP UA EXT Changeable 33321 TCP Access Point Login Telnet Server Changeable Port Numbers for MNT Port Port Number Protocol Application Client Server Changeable Fixed 25 TCP UDP SMTP Server Changeable 53 UDP DNS Server Changeable 67 UDP DHCP Server Changeable 80 TCP HTTP Server Changeable 123 UDP NTP Server Fixed 443 TCP HTTPS Server Changeable 8080 TCP Web Main...

Page 56: ...5 2 Port Security 56 Installation Manual ...

Page 57: ...Section 6 Troubleshooting This section provides information on the Control Box and telephone troubleshooting Installation Manual 57 ...

Page 58: ...cable is used for connection to a switching hub Network malfunction Make sure that all network devices in use are switched on The Control Box does not operate properly Restart the Control Box refer to 6 1 3 Restarting the Control Box Turn off the power switch and then turn it back on Turn off the power switch and then unplug the Control Box After 5 minutes plug the Control Box back in and turn the...

Page 59: ...Box try the system feature again to confirm whether there definitely is a problem or not Note With this procedure data stored in memory is not cleared Be aware that restarting the Control Box with the System Mode Switch in the SYSTEM INITIALIZE position clears all data stored in the Control Box Do not perform this operation unless you intend to delete all data from the Control Box When the Control...

Page 60: ...ode and Reset Time for the system reset For details about the settings refer to the PC Programming Manual 6 Click Apply or OK to set the system reset The Control Box will restart at the specified time PC Programming Manual References 5 2 System Control System Reset 6 1 4 Troubleshooting by Error Log When a major system error occurs in the Control Box the STATUS indicator on the front of the cabine...

Page 61: ...ole system or result in system failure Information Displays information log 4 Error Code The 3 digit error code assigned by the Control Box For details about the error code refer to item 7 in this table 5 Sub Code SMDR The 10 digit sub code of the relevant hardware BBBWXYYZZZ Web Maintenance Console The 7 digit sub code of the relevant hardware WXYYZZZ For details about the contents of error sub c...

Page 62: ... Sample List of Errors and Solutions For each error code the error message probable cause and solutions are explained 6 1 4 Troubleshooting by Error Log 62 Installation Manual ...

Page 63: ...Section 7 Appendix This section provides information about System Prompt Languages Installation Manual 63 ...

Page 64: ... System prompt languages stored in the Storage Memory Card installed by default No 1 Primary UK English No 2 Spanish No 3 French No 4 German No 5 Dutch No 6 Italian No 7 Swedish 7 1 System Prompt Languages 64 Installation Manual ...

Page 65: ...Note Installation Manual 65 ...

Page 66: ...Note 66 Installation Manual ...

Page 67: ...Note Installation Manual 67 ...

Page 68: ...f this unit as a permanent record of your purchase to aid in identification in the event of theft MODEL NO SERIAL NO DATE OF PURCHASE NAME OF DEALER DEALER S ADDRESS DEALER S TEL NO For Europe Contact to Authorised Representative Panasonic Testing Centre Panasonic Marketing Europe GmbH Winsbergring 15 22525 Hamburg Germany 1006 Oaza Kadoma Kadoma shi Osaka 571 8501 Japan http www panasonic com Pan...

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