48
49
F
AQs, etc.
Frequently
Asked Questions
FAQ
Before requesting service or assistance, please follow these simple guides to resolve the problem.
If the problem still persists, please contact your local Panasonic dealer or Panasonic Service Center for assistance.
For details (p. 51, 52)
For additional assistance, please contact us via the website at:
www.panasonic.com/contactinfo
www.panasonic.ca
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SUB
SUB
MENU
MENU
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White spots or
shadow images
(noise)
•
Check the position, direction,
and connection of the aerial.
Interference or
frozen digital
channels
(intermittent sound)
•
Change the direction of antenna
for digital channels.
•
Check “Signal meter” (p. 35).
If the signal is weak, check the
antenna and consult your local
dealer.
The remote control does
not work
•
Are the batteries installed correctly? (p. 6)
•
Has the battery run down?
Pictures from external
equipment are distorted
when the unit is
connected via HDMI
•
Is the HDMI cable connected properly?
(p. 40-41)
•
Turn Off the TV unit and equipment, then
turn them On again.
•
Check an input signal from the equipment.
(p. 45)
•
Use equipment compliant with
EIA/CEA-861/861B.
No sound is produced
Sound is unusual
•
Are the speakers’ cables connected correctly? (p. 40)
•
Is “Sound Mute” active? (p. 17)
•
Is the volume set to the minimum?
•
Is “Speaker output” set to “Off”? (p. 26)
•
Change “SAP” settings. (p. 20)
•
Check “HDMI 1 in” or “HDMI 2 in” settings. (p. 26)
•
Set “SAP” setting to “Stereo” or “Mono.”
•
Check the HDMI device connected to the unit.
•
Set the audio setting of the HDMI device to
“Linear PCM.”
•
If digital sound connection has a problem,
select analog sound connection.
Problem
Actions
“Press any key to return”
moves on the screen
Screen
One spot remains dark
Chaotic image, noisy
No image can be
displayed
Only spots are displayed
instead of images
Neither image nor
sound is produced
If there is a problem with your TV, please refer to the table below to determine the symptoms, then carry out the
suggested check. If this does not solve the problem, please contact your local Panasonic dealer, quoting the model
number and serial number (both found on the rear of the TV).
•
The function to prevent “Image retention” is activated.
(Not a faulty symptom)
The screen saver is activated if the TV unit is not operated for
a certain time in SD mode.
“Image retention” (p. 5)
•
A pixel or luminescent spot can occasionally
be missing in plasma displays.
(Not a faulty symptom)
•
Check nearby electrical products
(car, motorcycle, fluorescent lamp).
•
Check Picture menu (p. 26)
•
Check the channel settings. (p. 34)
•
Check the antenna cables.
•
Is the AC power cord plugged into the outlet?
•
Is the TV unit turned On?
•
Check Picture menu (p. 26) and volume.
Black Box appears
•
Change settings of Closed Caption (CC). (p. 36)
Sound
