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24
Troubleshooting
Before requesting service or assistance, please
follow these simple guides to resolve the
problem.
If an error message appears, follow the
message’s instructions.
If the problem still persists, please contact your
local Panasonic dealer for assistance.
Screen
Red, blue, green or black spots on the
screen.
This is the characteristic of liquid crystal
panels. The liquid crystal panel is built with
very high precision technology. Occasionally,
a few non-active pixels may appear on the
screen as points of red, green, blue or black.
This does not affect the performance of your
TV and it is not a quality problem.
Chaotic image, noisy.
Set [P-NR] in the [Picture] menu to remove
noise (p. 15).
Check nearby electrical products (car,
motorcycle, fluorescent lamp).
No image is displayed.
Check the settings of [Contrast], [Brightness]
or [Colour] in the [Picture] menu (p. 15).
Check the TV is in AV mode. If the TV is in
AV mode, check the selected input mode
match the output of the external equipment
(p. 12).
Blurry or distorted image.
(no sound or low volume)
Resets channels
(p. 19)
Unusual image is displayed.
Turn the TV off with the Power button
(p. 10), then turn it on again. If the problem
persists, initialise all settings.
[Shipping
Condition] (p. 18)
Pictures from equipment connected via
HDMI are unusual.
Check the HDMI cable is connected properly.
Turn the TV and equipment off, then turn
them on again.
Check an input signal from the equipment
(p. 22).
Use equipment compliant with EIA/CEA-
861/861D.
Sound
No sound is produced.
Check the sound mute setting (p. 11) and
volume.
Low level or distorted sound.
Sound signal reception may be deteriorated.
Sound output via HDMI connection is
unusual.
Set the sound setting of the connected
equipment to “2ch L.PCM”.
Check the [HDMI 1/2 Input(HDMI)] setting in
the [Sound] menu (p. 17).
If digital sound connection has a problem,
select analogue sound connection (p. 23).
General
The TV goes into Standby mode.
This TV is equipped with auto power standby
function (p. 21).
The remote control does not work or is
intermittent.
Replace the batteries (p. 7).
Point the remote control directly at the remote
control signal receiver of the TV (within about
7 m and 30 degree angle).
Situate the TV away from sunshine or block
sources of bright light from shining on the
remote control signal receiver of the TV.
Parts of the TV become hot.
Even if the temperature of parts of the
front, top and rear panels has risen, these
temperature rises do not cause any problems
in terms of performance or quality.
The TV panel moves slightly when it is
pushed with a finger.
Clattered sound might be heard.
There is some flexibility around the panel to
prevent damage. This is not a malfunction.
Overcurrent error message appears.
The connected USB device might cause this
error. Remove the device and turn the TV off
with the Power button, then turn it on again.
Check foreign objects are not inside the USB
port.
