solutions for BusinEss
cumulative replacement rates
100%
75%
50%
25%
0%
1st Year
2nd Year
3rd Year
4th Year
5th Year
{
{
Over 60% difference
in units replaced by
third year
Over 20% even
at year 5
Rugged Mobile Computers
Non-Rugged Mobile Computers
{
{
Over 60% difference
in units replaced by
third year
Over 20% even
at year 5
Rugged Mobile Computers
Non-Rugged Mobile Computers
the toughBook
aDvantage
putting the tough
in toughBook
ruggedness and reliability are the
standard for wireless mobile pcs, and
panasonic toughbook
®
computers are
built to survive it.
core manufacturer
We are the only major manufacturer that
designs, builds and tests our laptops and
most key components in our own factory.
This allows us to control quality, consistency
and parts availability every step of the way.
lower total cost of ownership
Lower failure rates mean fewer repair
expenses and less downtime. Rugged
computers average better than 20%
lower total cost of ownership over five
years compared to commercial-grade
notebooks. That translates to hundreds
of dollars per unit.
minimized Downtime
Panasonic’s world-class service and
support ensure that Toughbook repair
time will be minimal.
n
3-year limited international warranty
on notebook PCs (compared to the
one-year warranty offered by most
commercial-grade PC manufacturers)
n
24/7 technical support hotline
1.800.LAPTOP5 (1.800.527.8675)
n
Receive user-replaceable parts and
repairs for all in-warranty computers
n
Industry benchmark turnaround time
on repairs
n
In-warranty repair with no charge for
shipping from our National Service Center
n
Website support including FAQs,
downloadable drivers, first aid tools,
BIOs, utilities and manuals
reliability
Because we use superior materials and are
a core manufacturer, Panasonic Toughbook
®
computers are more than 6 times more
reliable than standard notebooks.*
*Comparing Panasonic actual data for
Toughbook laptops to PC Magazine
reader-reported data for competitors.
Source:
PC Magazine
, May 2011
inDustry average failure rate
Dell
Hewlett Packard
Lenovo
Toshiba
Industry Average
19%
15%
11%
8%
4%
0%
19%
15%
11%
15%
14%
toughBook annualizeD failure rate
30%
24%
18%
12%
6%
0%
4%
1%
2%
2%
3%
5%
1%
1%
2%
52/53
30/31
Toughbook
Average
C1
19
F9
U1
H1
S9/S10
Source: Panasonic Service Records, June 2011
the toughBook
aDvantage
Over 60% difference
in units replaced by
third year
Over 20% even
at year 5
3
2